Customer Service Claims Adjuster

Syed Raza Haider

Phone: 469-***-****

****.**********@*****.***

Career Objective

Dynamic and detail-oriented professional seeking an entry-level claims adjuster position, with a strong passion for claims adjusting and a commitment to delivering exceptional customer service.

Core Qualifications

•Strong multi-tasking skills.

•Extremely organized.

•Profound knowledge of customer service operations.

•Amazing ability to make complex judgments.

•Proficient with MS Office Applications.

•Excellent decision-making and negotiation skills.

•Knowledgeable with Insurance regulations.

•Licensed Insurance Adjuster in the State of Texas.

Education

•Bachelor of Business Administration in Accounting

University of Karachi

(Karachi – Pakistan)

1989-1991

Certifications

•State Farm Policy Issue date: 03/15/2024.

•State Farm Estimates Issue date: 03/15/2024.

•State Farm Auto Issue date: 04/20/2024.

Training

•Attended Auto, Policy, Bodily Injury, Liability, and Negotiation training at Crawford and Company in Allen, TX.

•Attended 2024 NFIP Claims Adjuster Presentation.

Insurance Adjuster Licenses

•Licensed in 10 additional states of United Sates.

Professional Work Experience:

Crawford & Company: October 17, 2024 – November 27, 2024

Role: Agents Advocate

Key Responsibilities:

•Interacted with clients to understand their needs, concerns, and expectations.

•Investigated and resolved client complaints or problems by working with relevant departments within the agency.

•Received calls from the insured and listed their issues.

•Verified the claims by using their social security number, data, birth/loss address, or email address.

•If the insured has Public Authority, verify it by checking the letter of representative attached with the claim.

•If the insured authorized any other person to speak regarding his claim, attached the authority letter signed by the insured and the other person to the claim file.

•Provided information to the insured about payment and payment delay if needed.

•Provided the insured with information about the issues regarding the supplement of the claim, how to submit the supplement claim step-by-step, and signatures of the insured and the contractor.

•Assisted the insured with filing a content claim by sending them the Excel and web link to submit the content claim for flood.

Teleworld Solutions Mar 2023 – Dec 2023

Role: Data Collection Engineer

Key Responsibilities

• Verizon Project 5G, 4G, DSS, CBRS

• Collected Verizon 5G data throughput values in real-time conditions.

• ATP 5G site DSS & CBRS, for Verizon 5G.

• Tested new Samsung 5G devices pre-launch.

• Worked closely with RF deployment, network operations, RF optimization and design groups.

• Maintained database in excel and company internal tool to keep management updated in the project assignments and timeline.

• Upgraded drive test kits for XRO Solo testing application.

• Tested multiple carrier performance, LTE throughput, hand off matrix, LTE RSRP, CQI, CINR, drops, blocks etc.

• Reviewed site acceptance test such as RSSI, VSWR, Throughputs, Latency, PCI, PN and Sector swap verification to ensure it meets or exceeds requirements.

• Working on multiple projects ranging from 911 to full ATP testing.

• Working with RF team & C&I team for Swap sector.

Spirent Communications Aug 2021 – Jan 2023

Role: Data Collection Engineer

Key Responsibilities:

•Collecting data on multiple protocols focused on latency, throughput, and reliability in mobility and stationary scenarios including sub6, DSS, mmWave and MEC.

•Perform wireless device field testing as per established benchmarking test plans: Voice Quality, Call Performance, Data Performance, and Video Performance.

•Troubleshoot device-related and tool issues on-site as required and effectively communicate about the issues with the team leads and program manager.

•Monitor the real-time performance of the testing, ensuring the data collected is accurate and the test runs smoothly.

•Review test results for accuracy and quality.

•Collect logs using diagnostic tools such as QXDM or Wireless Metrix LML when needed.

•Must be able to follow complex test procedures in various formats.

Global Wireless Solution Jul 2010 –Aug 2021

Role: Data Collection Engineer

Key Responsibilities:

•Collecting data on third and fourth generation AT&T cellular networks across U.S. using Swiss Qual tools.

•Benchmarking for all mainstream carriers of voice and data including T-Mobile, Verizon, Sprint/Nextel, Alltel, US Cellular, Cricket, and Metro PCs.

•Performing complete installation and removal of all Swiss Qual equipment. Recently worked in various islands including Alaska, Hawaii and Puerto Rico.

•Using navigation tools and mapping software such as DeLorme Street Atlas. Within a given polygon area created and designed drive routes in Microsoft Streets and Trips

•Using utilities such as WinZip, Microsoft Office and Cute FTP for data collection.

•Identification and rectification of corrupted data files. Troubleshooting problems occur during data collection in the field with data collection equipment.

•Implement GWS Quality Assurance procedures in order to meet applicable RF engineering standards for data collection.

•Monitor system performance indicators such as Receive level, Receive Quality, Dropped Calls, Blocked Calls, Handover failure and Missing Neighbors.

•Drive Testing using, Agilent E6474A Version 12 and TEMS which involves conducting various measurements aimed at gathering specific data representing a complete network.

•Performing cluster drives, stationary testing and E911 testing using TEMS for efficient HSPA.

Adea Solutions Inc. Jun 2006 –Jul 2010

Role: Data Collection Engineer

Key Responsibilities:

•Expertise in drive Test using, Agilent E647A Version 12 and TEMS which involved conducting various measurements aimed at gathering specific data representing a complete network.

•Testing, locating, and maintaining for assigned sites.

•Troubleshooting of MS Windows, related Hardware peripherals, Agilent and TEMS.

•The activities included monitoring RX Quality, call drops, call blocks, coverage holes, FTP test.

•Wrote daily and weekly reports for maintenance activities.

•Interacted with other Field Techs and mentored Jr. Field Techs

•Basic knowledge of RF (Radio Frequency) Engineer.

•Experienced using Navigation software Microsoft Street &Trips.

Habib American Bank Sep 2006 –Nov 2006

Role: Accountant

Key Responsibilities:

•ODD Draft Reconciliation.

•Voucher Checking

General Contracting Co. May 1994 –August 2006

Role: Accountant

Key Responsibilities:

•Preparation of adjusting entries, monthly provisions and accruals.

•Daily General Ledger reviews of the Company and pass necessary G/L entries to correct the Trial Balance.

•Responsible for Inter Departmental Settlement accounts reconciliation.

•Responsible for Bank Reconciliation.

•Preparation of Payroll and Payroll reconciliation.

•Preparation of invoices, cost allocation and work in progress report.

•Responsible for budget variance and company’s contract cost.

Pakistan Tobacco Co. Feb 1988 –Aug 1993

Role: Administrative Assistant

Key Responsibilities:

•Scheduling and payroll of internal and external workforce.

•Assisted Manager in hiring process, employee screening, background – reference analyst, drug screening.

•Mediation between client/employee conflicts and discrepancies.

•Handling of phone orders and data entry.

•Basic Office duties: filing, faxing, email, and etc.

•Also worked in Accounts Payable and process payments, issuing checks

to vendors.

Contact this candidate