Customer Service Administrative Assistant
Resume:
AFSANE AHMAD
Cambridge, ON
***********@*****.***
JOB OBJECTIVE
Highly organized and detail-oriented Medical Administrative Assistant with over two years of experience in healthcare settings, including medical office administration, patient communication, and EMR management. Eager to leverage strong administrative skills, exceptional customer service, and proficiency in clinic operations to contribute to a dynamic healthcare team in providing excellent patient care and efficient clinic management
HIGHLIGHTS OF QUALIFICATIONS
• Quick Learner / Computer Skills (Microsoft, Outlook, PowerPoint)
• Excellent Communication / Language skills Dari, Persian, Turkish, English
• Decision making and Self-motivation
• Ability to work independently and in a team
• Project Management, Organization skills and Problem-solving
• Time Management / Exceptional customer service
• Billing /Bookkeeping
• Attention to Details
RELATED WORK EXPERIENCE
Medical Office Administrative Nov 2024 - Present
Saginaw Medical Centre, Cambridge, ON
• Maintain that all medical information provided is current and unbiased
• Interview patients for case histories prior to appointments
• Update and maintain patients’ health records
• Assist patients with initial paperwork
• Schedule and coordinate appointments
• Process insurance claims in compliance with law requirements
• Use medical software to support all transactions
• Manage receivable and payable accounts and maintain financial records
• Answer patients’ queries and ensure quality customer service
• Ensure compliance with procedures
• Administer IM Injections and Venipuncture
• Training new employees
• Maintain the inventory of monthly supplies for the clinic
• Coordinate with LifeLabs rules and regularities with compliance of sample pick up schedules
• Patient triage, obtaining vital signs, exam room prep
• Basic procedures such as urine dips and ear syringing Medical Office Assistant July 2023 – Aug 2024
Richpoint Medical Centre, Richmond Hill, ON
• Monitoring and managing information workflow in Accuro EMR and email
• Telephone and front desk reception, booking appointments
• Communicate efficiently with physicians, patients and other third parties for scheduling, follow- ups, and referrals
• Perform routine clinical tasks to support physicians and other medical staff
• Responsible for all front desk activities
• Responsible for maintaining all records in the EMR (Electronic Medical Records) accurate and up to date.
Office Administrative Aug 2022 – June 2023
Yorkdale Medical Clinic, Richmond Hill, ON
• Provide efficient administrative support to the clinic's daily operations
• Communicate efficiently with physicians, patients and other third parties for scheduling, follow- ups, referrals, billing and other administrative tasks
• Perform routine clinical tasks to support physicians and other medical staff
• Responsible for all front desk activities
• Responsible for maintaining all records in the EMR (Electronic Medical Records) accurate and up to date
• Maintain the inventory of monthly supplies for the clinic
• Performing other administrative activities as required Medical Administrative Assistant March 2022 – Aug 2022 OHR Medical Clinic, Richmond Hill, ON
• Coordinate health surveillance clinics, schedule appointments, and maintain medical databases.
• Manage patient accounts, charges, and third-party claims.
• Perform daily EMR entry and generate medical reports.
• Update clinic documents and manage invoicing for billable services.
• Assist with chargeback databases and support clinic operations.
• Provide administrative support to staff and liaise with vendors.
• Handle communications, mail, and clinic supplies.
• Assist with clinic marketing initiatives.
Front Desk Receptionist March 2021 – Jan 2022
York Allergy Asthma & Immunology Centre, Richmond Hill, ON
• Scheduling/Confirming and following up patient appointment by telephone and in person
• Stocking supplies and collect payments
• Sorting and sending mail
• Answering and routing phone calls, emails, and patient messages via clinic's online portal
• Greeting and check in patients and collect personal, medical and insurance information
• Enter & Scan referrals documents
• Deal with couriers
Administrative Assistant April 2020 – June 2020
North York General Hospital, Toronto, ON
• Assisted in the coordination of temporary staffing and redeployment
• Assist in arranging employment testing and/or training and orientation, as necessary
• Provide effective and efficient administrative and clerical support
• Maintain an accurate filing system
• Function as a public relations ambassador for Human Resources
• Maintain and distribute communications
• Maintain databases and Excel documents
• Support presentations, including preparation of notes, handouts and audiovisual materials
• Manage confidential information in a sensitive and professional manner VOLUNTEER EXPERIENCE
Cardiorespiratory Services, Medical Imaging Department Jan 2019 – July 2022 North York General Hospital, Toronto, ON
• Assist patients and families navigating a Cardiorespiratory Services
• department and the hospital
• Assist the clinic by helping with patient flow before and after appointments
• Assist with stocking supplies
• Assembling various clinic packages; filing and photocopying
• Data entry
• Calling patients to remind them about their upcoming appointments in the clinic EDUCATION AND TRAINING
Office Administration – Health Service Sep 2019 – June 2021 George Brown College, Toronto, ON
Contact this candidate