Customer Service Account Manager
Resume:
Tashana Taylor Buena Park, CA *****
***************@*******.***
EXPERIENCE
Career Strategies, Phoenix,AZ — Leasing Specialist January 2020 - January 2023
● Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
● Detailed application requirements and answered questions from prospective tenants.
● Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
● Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents. Choice Lithographics, Buena Park,CA— Account Manager September 2015 - December 2019
● Examined job orders to determine quantity, stock specifications, colors, and special printing instructions.
● Multi-tasked to keep all assigned projects running effectively and efficiently.
● Created sales contracts with on- and off- premises accounts, as well as negotiated prices, terms of sales and sales agreements.
● Trained peers and management team on internal system supports and implementation plans.
Robert Half, Cypress, CA— Customer Service Agent
January 2013 - March 2014
● Cultivated strong client relationships by actively listening to their needs and providing tailored insurance solutions, resulting in a 20% customer satisfaction.
● Leveraged in-depth product knowledge to educate clients on coverage options, enduring they made informed decisions aligned with their financial goals and risk tolerance.
● Consistently exceeded sales targets, showcasing a results-driven approach while maintaining a focus on ethical and client-centric practices.
● Actively participated in ongoing professional development, staying abreast of industry trends and emerging products to provide cutting-edge solutions to clients.
SKILLS
Strong communication skills
Chat support
Phone etiquette
Strong attention to detail
Prioritization and problem
solving
Customer service
Flexibility and commitment
Strong decision making skills
EDUCATION
John F Kenndedy, La Palma, CA — High School Diploma June 2013
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