Quality Control Operations Manager
Resume:
Keith Cyrus
Burlington, NJ ****6
609-***-**** Email: *******@*******.***
Summary
Operations Manager with over 16 years of experience with management of Janitorial, Porter, Landscaping and Snow Removal. Proficient in all aspects of general cleaning and floor care. Successful track record reducing costs and building strong customer relationships in both a vendor management and direct supervisory roles. Team Building through training and coaching to enhance individual and unit performance as well as site safety.
Service Manager
Image 1 Industries 2021 – 2024
Client billing
Vendor Management
Scheduling and quality control of landscape maintenance and snow removal services for approximately150 locations.
Establish and maintain service partner relationships.
Act as liaison between client and operations personnel resolving service issues as necessary.
Ensure execution of services within budget and proposed profit margins, making improvements where possible
Development of proposals for additional services based on client goals.
Provide monthly reporting to senior management staff.
Quality control.
Facilities Manager
Compass Group 2019 – 2020
Manage P & L and client invoicing for a multi-year Hard and Soft services contract.
Responsible for scheduling of all preventive and routine services as well as monitoring quality of services.
Monitoring of Building Management System.
Analyze processes and service levels to develop cost reduction strategies.
Build and maintain client and service provider relationships.
Manage and develop onsite staff performing repair, janitorial, food service, security and reception services.
Management of Food Service Program
Ongoing quality control for all aspects of contract performance.
Sales/Operations Manager
Snow and Ice Management Company 2017 - 2019
Generate additional revenue through sales of new accounts and renewals.
Develop and maintain relationships with customers and service providers
Train service providers monitor performance and resolve any quality issues.
Provide client feedback to the team.
Negotiate service provider rates within established margins.
Perform site inspections pre and post season as well as after services.
Acquire leads and pursue potential new business.
Review of financial reports for accuracy.
.
Operations Manager (Project)
Occupational Training Center of Burlington County 2011-2017
Manage P & L for multi-million-dollar, multi-year janitorial,
and porter services contract.
Responsible for scheduling, staffing, training and quality control of janitorial services.
Ensure that all service requests are executed in a timely and efficient manner
Analyze processes and service levels to develop cost reduction strategies.
Build and maintain client relationships.
Manage and develop onsite staff of approximately 40 employees performing janitorial and exterior maintenance services.
Participate in contract negotiations and execution.
Ongoing quality control for all aspects of contract performance.
Account Manager
The Brickman Group 2009-2009(Branch closed)
Cultivated and maintained enduring client relations
Coordinated both routine and special services with design staff, operations and customers.
Performed in a quality control capacity for both routine and non-routine services.
Identified and proposed property enhancements or adjustments to routine services based on client fiscal and aesthetic goals.
Coordinated contract renewal and margin improvement where applicable.
Provided proposals for new business acquisition in accordance with branch goals.
Account Manager
US Maintenance 2003-2008
Scheduling and quality control of janitorial, landscape maintenance and snow removal services for approximately150 locations.
Establish and maintain service partner relationships.
Act as liaison between client and operations personnel resolving service issues as necessary.
Ensure execution of services within budget and proposed profit margins, making improvements where possible
Development of proposals for additional services based on client goals.
Provide monthly reporting to senior management staff.
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