Customer Service Support
Resume:
CONTACT
**************@*****.***
PROFESSIONAL
SUMMARY
Seasoned professional with
experience in benefit plan
management, administration and
design. Adept at quickly identifying
and resolving complex benefit issues
and ensuring compliance with all
applicable regulations. Proven ability
to develop cost-effective benefit
solutions that meet the needs of
employees while meeting budgetary
requirements. Experienced in
developing and delivering benefit
orientations and providing employee
education.
SKILLS
■ Business Performance
■ Management
■ Strategic Planning
■ Data Analytics
■ Report and Budget Oversight
■ Resource Allocation
■ Microsoft Office Tools
■ Risk Management
■ Market Analysis
■ Customer Service
■ Telephone Etiquette
■ Customer Relations
■ Conflict Mediation
■ Active Listening
■ Interpersonal Skills
■ Critical Thinking
LANGUAGES
English
Advanced
■
■ Urdu
HASAN RAJA TAHIR
EXPERIENCE
Customer Support Specialist Nb Power - Fredericton, NB 01/2024 - Present
Efficiently identified customer needs through active listening and questioning techniques.
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Collaborated closely with other departments on issue resolution within established service level agreements.
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Provided customer support to clients with technical and non-technical inquiries, utilizing problem solving skills to identify solutions.
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Used SAP software to enter customer information into the database for future
reference.
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Senior Manager and Business Administrator Jadeed Group - Islamabad 12/2015 - 10/2023
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities
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Managed occasionally complex and varied issues with significant departmental impact.
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Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
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■ Completed monthly payroll for 5000 employees
Reduced operating costs by negotiating better deals with vendors and reducing unnecessary expenses.
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Developed existing team into high productivity, results-oriented unit through creative initiatives.
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■ Developed training modules and documentation to train staff. Conducted monthly meetings to create business plans to drive successful monthly business.
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Addressed and resolved client or customer inquiries to foster superior standards of service.
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Reviewed monthly financial results with partners to identify opportunities to improve profitability.
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Administered annual operating and capital budget to facilitate profitability.
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Represented business in marketplace and developed relationships with key accounts to promote and market business.
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Provided clear direction and guidance to subordinates, fostering an environment of collaboration and teamwork.
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■ Consistently met and exceeded company goals.
■ Led cross-functional teams to drive organizational objectives. Provided executive-level support by developing presentations and reports related to company performance and future strategy.
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Business Manager Wood Interiors - Islamabad
02/2013 - 12/2015
Advanced
Developed and implemented policies and procedures to improve operational efficiency
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Created, managed and executed business plan and communicated company vision and objectives to motivate teams
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Brought in new business connections and revenue generation opportunities by improving networking strategies
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Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
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Customer Service Representative UFONE Telecommunication - Islamabad
11/2011 - 01/2013
Maintained a high level of professionalism when dealing with difficult customers
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Handled customer complaints and inquiries in a courteous and efficient manner
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■ Provided exceptional customer service to ensure customer satisfaction Developed strong customer relationships and loyalty through effective communication
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Responded to telephone inquiries and complaints following standard operating procedures
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Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
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EDUCATION
Bachelors In International Business Adminitrations: Business Administration and Management
Cardiff Metropolitan University - United Kingdom, 2010
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