Customer Service Administrative Support

ANITA CRUMBACKER

Jacksonville, FL *****

***********@*****.*** 904-***-****

PROFESSIONAL SUMMARY

Dynamic, detail-oriented professional with a strong background in administrative support, customer service, and program coordination across healthcare, education, and corporate sectors. Recognized for creating welcoming environments, optimizing workflows, and fostering engagement through thoughtfully designed activities and events. Skilled in handling confidential information, managing diverse responsibilities, and responding calmly in high-pressure situations. Excellent communicator with a proactive approach to problem-solving and client satisfaction.

PROFESSIONAL EXPERIENCE

Grand Living at Tamaya – Jacksonville, FL

Receptionist Jul 2021 – Present

Serve as the first point of contact for residents, guests, and vendors, promoting a warm and inviting atmosphere that reflects the community's values.

Coordinate daily administrative functions including managing calendars, directing calls, and maintaining accurate records.

Support the Life Enrichment team by assisting with planning and executing events and wellness activities that enrich residents' quality of life.

Respond swiftly and professionally to inquiries and concerns, enhancing resident and guest satisfaction.

Maintain front desk organization and security procedures to ensure the safety and efficiency of the facility.

Pace Center for Girls, Inc. – Jacksonville, FL

Resource Coordinator Jan 2022 – Mar 2025

Designed and facilitated structured enrichment activities to support the emotional, social, and academic development of middle and high school girls.

Collaborated with multidisciplinary teams including educators, counselors, and program managers to align student support services and behavioral interventions.

Conducted new student and family orientations, introducing them to Pace’s culture and resources to ensure a smooth transition and strong community connection.

Managed and tracked participant data, including attendance, progress notes, and goal outcomes, contributing to quarterly performance reports.

Cultivated relationships with community partners to enhance program offerings and access to external resources.

Allied Plastics – Jacksonville, FL

Customer Service & Invoice Billing Specialist Jan 2018 – Dec 2018

Provided high-level customer service by addressing inquiries, resolving complaints, and ensuring timely responses to client needs.

Processed invoices and billing statements with precision, ensuring accuracy and adherence to internal accounting procedures.

Implemented improvements to the billing process that reduced errors and increased turnaround times.

Partnered with sales and logistics teams to manage customer accounts and coordinate issue resolution across departments.

Jones College – Jacksonville, FL

Financial Aid Advisor Nov 2009 – Oct 2013

Guided prospective and current students through financial aid processes, including FAFSA applications, scholarships, and loan options.

Conducted workshops and one-on-one advising sessions to increase student understanding of financial resources.

Ensured compliance with federal, state, and institutional financial aid policies and maintained accurate records for audits.

Provided ongoing support to ensure students remained eligible for aid and retained enrollment.

HCA Patient Account Services – Jacksonville, FL

Payment Resolution Analyst Apr 2002 – Feb 2003

Analyzed and resolved discrepancies in patient billing and insurance claims, ensuring prompt and accurate account reconciliation.

Collaborated with insurance providers and internal departments to identify solutions and expedite payment processes.

Maintained detailed documentation of all correspondence and actions taken for each case.

Blue Cross/Blue Shield – Jacksonville, FL

Personal Service Representative Aug 1999 – Jan 2002

Managed high call volumes while providing comprehensive support to policyholders and providers on claims, benefits, and enrollment inquiries.

Coordinated account services for 12 major healthcare providers, ensuring seamless administration of plan benefits and billing procedures.

Trained new team members on systems and customer service protocols to uphold departmental standards.

Intuition, Inc. – Jacksonville, FL

Business Analyst Feb 1986 – Aug 1999

Oversaw financial data collection, reporting, and analysis to support strategic decision-making across departments.

Managed cross-functional projects to streamline business operations and increase profitability.

Developed internal reporting tools and dashboards to improve transparency and monitor KPIs.

EDUCATION

B.S., Business Administration – Jones College, Jacksonville, FL 2017

A.S., Business Administration – Jones College, Jacksonville, FL 2014

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