On-Site Customer Service

**OTTO ORTIZ**

Phone: +1-610-***-****

Email: ************@*****.***

Location: Lansdale, PA 19446

**Willing to relocate anywhere**

**Summary**

Dynamic and versatile professional with 18 years of comprehensive experience in the moving industry, specializing in on-site estimates, sales, packing, inventory, warehouse operations, and customer relationship management. Proven track record of achieving and surpassing sales goals, closing high-stakes negotiations, and fostering long-term partnerships.

Authorized to work in the US for any employer.

**Work Experience**

**Senior Mover, Estimator, and Customer Service Manager, Warehouse Associate**

*F. AMBROSE Moving - Montgomeryville, PA*

*July 2021 to Present*

- Expertise in on-site estimates and sales services

- Specialized in packing and warehouse operations

- Managed customer relationships with new and recurrent customers

- Oversaw inventory, dispatcher crews on-site

- Operated forklift, electric pallet jack, hoisting, and rigging machinery

- Achieved and surpassed sales goals by 85%, bringing substantial growth to the company

- Closed high-stakes negotiations, ensuring profitable deals and fostering long-term partnerships

- Introduced and promoted new services, increasing customer engagement and retention

- Maintained a robust portfolio of loyal and recurring clients

**Mover/Packer Manager**

*Hammers Moving & Storage - Telford, PA*

*August 2016 to June 2021*

- Managed personnel, equipment, and customer service operations

- Dispatched, loaded, unloaded, packed, unpacked, and managed special and delicate packing

- Controlled inventory through system updates using Smart Moving and Oncue CRM

- Offered additional services to enhance customer experience

- Conducted regular audits and controlled inventory activities

- Built customer relationships and upsold services

**Packing Supervisor**

*Jensen Movers and Storage - Montgomeryville, PA*

*May 2005 to August 2016*

- Packed, unpacked, and supervised helpers and foremen

- Managed paperwork with customers, coworkers, and company

- Expert in specialized packing, moving, storage, and home arrangement

**Credit and Collection Manager**

*Banco Uno (CitiBank) -

Guatemala City*

*January 1988 to June 2005*

- Enhanced client satisfaction through personalized financial planning services

- Streamlined financial reporting processes for improved efficiency and accuracy

- Implemented risk management strategies to protect clients' investments and minimize losses

- Developed strong relationships with clients, leading to increased referrals and business growth

- Collaborated with sales teams to establish appropriate credit limits, supporting revenue growth while minimizing risk exposure

- Conducted continuous training for sales and collections departments to ensure adherence to loan policies

**Education**

**HR Business Administration**

San Francisco University - Guatemala City

**Skills**

- Financial Services (10+ years)

- Warehouse experience

- Communication skills

- Forklift, electric pallet jack (10+ years)

- Basic mathematics

- Computer systems

- Maintenance

- Leadership (10+ years)

- Power tools (10+ years)

- Moving

- Spanish interpreter (10+ years)

- Packing

- Assembly

- Customer service

- Data entry (10+ years)

- Closing sales

- Personalized service for new and returning customers

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