Quality Assurance Medical Records
Resume:
Humble, TX
***************@*****.***
Grace Cornett
SKILLS
● Time Management
● Client Interactions
● Reading Comprehension
● Database Management
● Insurance Verification
● Proficiency in Microsoft Office and electronic medical records (EMR) systems
● Attention to detail and a high level of accuracy
● Ability to handle sensitive information with discretion and HIPAA
● CRM software
● Call handling
● Complaint Resolutions
● Call logging
● Interpersonal skills
● Quality Assurance Controls
● Analytical
● Outbound/Inbound Calls Management
EXPERIENCE
Boston Scientific, Houston, TX — Medical Clinical Assistant JUNE 2023 - PRESENT
● Manage confidential patient data with strict adherence to HIPAA guidelines.
● Communicate complex information clearly, including services, billing, medical terminology, technology and insurance coverage.
● Delivered outstanding customer service by promptly and courteously addressing patient inquiries and resolving complaints
● Assisted patients with heart monitors connection.
● Confirmed daily Bluetooth transmissions and verified connections.
● Updated patients’ accounts in detail of every interaction.
● Documented legal reports.
● Order patients’ supplies and verify patients’ addresses.
● Provide tracking updates.
● Schedule connection delays.
● Troubleshooting smartphones and heart monitors.
Ascend Staffing, Houston, TX — Administrative Assistant JANUARY 2022 - JUNE 2023
● Tracked Team Productivity.
● Implemented a digital filing system using cloud-based software, reducing document retrieval time by 40% and enhancements.
● Coordinated a cross-departmental project to streamline communication processes, resulting in a 25% increase in projects.
● Monitored completion rates.
● Team Leader of junior administrative staff, providing training and mentorship that improved team efficiency by 30% and reduced errors by 15%.
David Research, Houston, TX — Survey Interviewer
JANUARY 2021 - MAY 2023
● Handled incoming inquiries from participants, providing clear communication and elective engagement through both phone and email channels.
● Ensured accuracy and integrity of survey data by meticulously verifying the completeness of each submission prior to processing.
● Delivered & met deadlines for multiple projects.
● Consistently upholding high-quality standards and attention to detail. GNC Tax Service, Houston, TX — Tax Preparer
NOVEMBER 2018 - MAY 2024
● Ensured accurate completion of tax forms, adhering strictly to legislative and regulatory requirements.
● Applied relevant adjustments, deductions, and credits effectively to reduce client tax liabilities.
● Acquired and applied extensive knowledge of tax regulations and filing processes.
● Ensure all filings comply with IRS regulations and deadlines. Cornerstone Hospital, Houston, TX — Patient Access Representative JANUARY 2018 - MARCH 2020
● Greet patients and visitors warmly, creating a welcoming environment.
● Check patients in and out for appointments.
● Answer phone calls, transfer calls, take messages, and respond to inquiries.
● Schedule, reschedule, and confirm patient appointments based on provider availability and patient preferences.
● Verify patient identity and insurance information.
● Registered patients with accurate use of EMS electronic record system.
● Maintained compliance with HIPAA regulations to safeguard patient privacy and confidentiality during all interactions.
● Participated in department meetings to discuss process improvements and share best practices.
● Ensured compliance with hospital policies regarding patient registration and data entry accuracy.
● Maintained compliance with HIPAA regulations to safeguard patient privacy.
EDUCATION
Windell District, TX — GED
AUGUST 2010
CERTIFICATIONS AND LICENSES
Office Specialist
IRS Preparer Tax Identification Number
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