Quality Manager Continuous Improvement

Ana Angelica Sanchez Mijares

Senior Quality Manager

Juárez, 32668, Mexico +52-656-***-**** ************@******.***

SUMMARY

Dynamic and results-driven Quality Manager with over 30 years of experience in quality assurance, process improvement, and operational excellence in the automotive and manufacturing sectors. Expert in driving measurable improvements, including a $3.5M reduction in warranty credits and a significant enhancement in Overall Quality Performance, reducing RPPMS from 2000 to 350. Proficient in Six Sigma, ISO compliance, and leading high-performing teams. Adept at optimizing quality systems, managing supplier relationships, and ensuring strict adherence to industry standards. Passionate about fostering continuous improvement and operational efficiency.

PROFESSIONAL EXPERIENCE

Quality Manager - Warranty & Supplier Quality Manager

Aptiv-Adient Juárez

Jan 2019 – Present

Consolidated internal and external Supplier Quality Strategy and PPAP, improving cross-functional coordination.

Led a major reduction in warranty credits, totaling $3.5M USD from 2021 to 2024, achieving significant cost savings.

Drove a dramatic reduction in RPPMS from over 2000 to 350, improving overall product quality and customer satisfaction.

Spearheaded initiatives that resulted in zero recalls for 2021 and 2022, ensuring product reliability.

Enhanced supplier performance through data-driven claims analysis, dispute resolution, and scorecard optimization.

Led divisional lessons learned programs focused on safety, specifically airbag-related issues, validated through continuous improvement teams.

Corporate Quality Systems / APQP Divisional / Plant Quality Manager

Lear Corporation Juárez

Sep 1994 – Dec 2018

Enhanced performance in the Foam Lab, optimizing product testing processes and contributing to better overall product quality.

Achieved top plant performance metrics in TPPM, WC, and RPPMS, consistently exceeding quality targets.

Successfully launched key projects for Tesla and BRP, ensuring flawless execution and meeting customer expectations.

Acted as Subject Matter Expert (SME) and divisional trainer for Practical Problem Solving across various OEMs.

Managed non-conformities across 21 plants in Mexico, driving corrective actions and reducing quality issues.

Led TS16949 internal auditor training at the Kenansville Plant (USA), ensuring compliance with international standards.

Coordinated audits for ISO/TS16949, ISO/IEC 17025, VDA, and China Compulsory Certification, maintaining high compliance standards.

Recovered $2M in tooling credits through effective follow-up with customer and finance teams.

Utilized Six Sigma methodologies to resolve Hardy Perennial Quality issues, driving year-over-year improvements.

EDUCATION

Master's Degree in Quality Systems

Tecnológico de Monterrey, Juárez, Mexico

Aug 2006 – Dec 2008

Bachelor's Degree in Industrial Engineering

Instituto Tecnológico de Ciudad Juárez, Juárez, Mexico

Aug 1989 – Dec 1994

KEY SKILLS

Regulatory Compliance & Requirements: Expertise in ISO, TS16949, ISO/IEC 17025, ISO 13485, and VDA standards.

Quality Core Tools: Strong knowledge of APQP, PPAP, FMEA, Control Plans, and SPC.

Six Sigma Methodologies: Proficient in driving continuous improvement using Six Sigma and problem-solving techniques.

Analytical Skills: Strong data analysis and performance metrics tracking, with a focus on improving quality and reducing costs.

Supplier & Stakeholder Management: Effective in managing relationships and resolving issues with suppliers and customers.

Leadership & Team Building: Proven ability to lead teams, provide training, and foster a culture of continuous improvement.

CERTIFICATIONS

VDA Internal Auditor

ISO 13485 Internal Auditor

TS16949/ISO IEC 17025 Internal Auditor

Practical Problem Solving (PPS) Expert

LANGUAGES

English: Fluent

Spanish: Native

ADDITIONAL STRENGTHS

Strategic thinker with a passion for results.

People-oriented, with a focus on team development and knowledge sharing.

Strong adaptability and open to continuous learning.

Proven track record of driving operational and quality improvements in high-pressure environments.

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