Customer Service, Web Developer, IT

JACAB GIBSON

Youngsville, LA ***** 337-***-**** *****.******@*****.***

Professional Summary

Detail-oriented and highly organized professional with a strong work ethic and the ability to adapt to fast-paced environments. Experienced in customer service, web development, and hospitality management, with 15+ years in the hospitality industry. Passionate about delivering high-quality work, ensuring excellent customer experiences, and optimizing digital and service-based interactions. Currently pursuing IT certifications to expand technical expertise.

Skills & Competencies

● Customer Service & Retention

● Web Development (HTML, JavaScript, CSS, JSON, Liquid, PHP)

● Performance Optimization

● User Experience (UX)

● Coaching & Training

● Client Relations & Meetings

● CMS Experience (Treepl CMS, WordPress, Divi, Elementor)

● High Attention to Detail

Professional Experience

Bar Manager

Spoonbill Restaurant & Watering Hole Lafayette, LA September 2024 – Present

● Oversee daily bar operations, ensuring efficiency and quality service.

● Manage inventory, ordering, and cost control to maximize profitability.

● Train and mentor bar staff to maintain high standards of service.

● Develop seasonal cocktails and maintain a well-curated beverage program.

● Handle customer relations, resolving issues to enhance guest experiences. Jr. Web Developer / Customer Service

Comit Developers Lafayette, LA

January 2024 – September 2024

● Managed client website support through a CRM ticketing system, ensuring timely issue resolution.

● Designed and developed functional, visually appealing websites aligned with client needs.

● Collaborated with developers to strategize and implement web development improvements.

● Integrated and managed Google Analytics & Google Tag Manager for performance tracking.

● Developed websites using Treepl CMS and WordPress, ensuring responsiveness and usability. Customer Service Manager / Web Developer

Dovetail Digital Marketing Lafayette, LA

July 2021 – January 2024

● Improved customer service standards and operational efficiency.

● Developed and maintained websites using HTML, JavaScript, CSS, and JSON.

● Led website monitoring, recovery, backup, and optimization efforts.

● Managed web hosting presence, ensuring seamless operation and security.

● Delivered expert front-end development using Treepl CMS, WordPress, and other platforms. Lead Bartender

Spoonbill Restaurant & Watering Hole Lafayette, LA June 2019 – July 2021

● Led the bar team, ensuring smooth operations during peak hours.

● Created craft cocktails and maintained high-quality beverage service.

● Assisted in inventory management and ordering supplies.

● Trained new bartenders on best practices and customer engagement. Education

Business/Hospitality Management University of Louisiana at Lafayette Lafayette, LA

● Completed coursework in accounting, business management, HR management, and economics. Certifications & Professional Development

● Front End Web Development Certification – The Web Developer Bootcamp, Udemy Online

● CompTIA A+, Network+, and Security+ (In Progress, Expected Completion: April 2025)

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