Customer Service Data Entry

Lanene Cage

Customer Service Representative 510-***-**** *********@*****.***

About

Experienced professional adept in EMR systems such as EPIC and Cerner, complemented by proficiency in Microsoft Office Suite. Demonstrated expertise in providing exceptional customer service within medical records management, administrative support, and patient care environments. Possess strong verbal and written communication skills, essential for effective interaction and collaboration. Proficient in email and chat support, with a keen ability to maintain high-quality communication standards. Skilled typist with a speed of 40 words per minute (WPM) and proficient in resource and time management for efficient task execution. Experienced in data entry, call center operations, and proficient in Google Applications. Familiarity with social media platforms and adept at handling live chat interactions.

UC Davis Med. Ctr Hosp.

Unit Service Coordinator Mar '22 - Jul '22

· Managed an average of 70 calls per day related to OR assignments and procedures, ensuring timely retrieval of patient data, confirmation of 100 staff and equipment, and cancellation of 2-3 services.

· Sourced and coordinated several outside vendors for specialty services in the OR, reducing downtime by 25% during surgeries.

· Supported Charge RN and Chief Anesthesiologist by efficiently managing administrative tasks for 30 nurses and 10 anesthesiologists, improving shift start times by an average of 10 minutes.

· Escalated equipment issues to appropriate departments for expedited resolutions, maintaining daily call logs.

· Utilized Electronic Medical Records (EMR) to ensure a smooth workflow in 27 ORs.

Centene Corp.

Referral Specialist I(Remote) Dec '20 - Mar '22

· Achieved a 98% accuracy rate in independently researching and processing 60 referrals while ensuring compliance with industry standards.

· Confirmed necessary documents and validate medical codes.

· Assessed eligibility and review insurance coverage information.

· Evaluated authorizations to be submitted to nursing queue.

· Identified discrepancies and errors, ensuring 100% completeness.

· Increased productivity by 30% by proficiently using company computer applications to streamline tasks.

· Maintained discipline, work ethic, and met productivity goals 95% or better.

· Collaborated with supervisors for continuous improvement.

Dignity Health

MOR/Med. Office Rep Aug '20 - Oct '20

· Managed data entry, patient records, and office documentation for accuracy.

· Consistently achieved a 98% accuracy rate in verifying patient insurance coverage and obtaining authorizations.

· Ensured 100% compliance with privacy regulations by conducting regular audits of medical records.

· Provided basic information on office policies and procedures for a positive patient experience.

· Addressed patient concerns, escalating when necessary, for timely resolution.

UC Davis Med. Ctr

Hosp. Unit Service Coordinator Jul '07 - Jun '14

· Managed the nurses' station, emphasizing heavy phone and computer EMR usage as the initial contact point.

· Provided administrative support to all medical staff, including the Chief of Cardiology.

· Transcribed doctors' orders into a predefined hospital computer system (EMR), efficiently retrieving requested patient or medical information.

· Assisted in ensuring the medical unit complied with clinical quality standards, contributing to overall compliance.

· Trained new Coordinators, ensuring a smooth onboarding process and knowledge transfer.

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