Customer Service Agent

Sharon C. Pope

Profile

As a remote customer service agent, your duties are to answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options. You may assist them with setting up a device or troubleshooting technical issues. Your responsibilities also include handling order information, billing issues, and quality control problems. When you have a question you are unable to answer, you note it and pass the customer on to someone more qualified to answer the questions. You may also perform some data entry work.

P:854-***-****, 3857 N Highway 17 Awendaw S.C. 2942

Experience

Remote Customer Service Agent: from 9/2003 to 06/2022

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

West Work At Home// Remote Customer Service Representative (2003 > 2015)

Employed at West Work at Home, provided me with varied experiences in the field of Customer Service/Representative,Information Collection, Customer Interactions,Providing information to assist the callers to independence, maintaining records for each caller, entering/preserve information into company format resolving varied customer problems.

Alorica LLC // Remote Customer Service Representative (2015 > 2021)

West was my introduction to Work From Home employment. I worked in various temp assignments,Large Children's Toy Store, Nationally known Flower Delivery Service, Nationally known Pizza Company, 2 Call In shopping networks, Nationally known Large/Small Appliance Repair division. Maintain customers accounts, collect information, apply payments from the correct credit/debit cards to the correct customer maintaining privacy.

Related Positions:

-Historic Researcher for Charleston County Public Library, Charleston Historic Society, Independent Genealogist

-6 Hires for Christmas Temp Positions with United State Postal Service, San Francisco California, Charleston South Carolina

-3 Hires as United States Census Information Collection

-4 Hires as New York City Teacher, Elementary and Middle School

Education

Antioch College – New York Division for Educators (1974 > 1977)

Graduate with Bachelor Of Sciences

-Elementary Education, Major

-Black History, United States and International Study, Minor

Educational Pursuit for Self Improvement

San Francisco Art Institute, San Francisco California

Sixth Street Photo Workshop, San Francisco California

Shaw International School of Arts -Photography, Online from Ireland

I found a great deal of healing though art

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