Service Delivery Data Analysis

Josephine Lunderman

405-***-**** **********@***.*** Moore, Oklahoma

Summary

● Accomplished leader with over 20 years of experience managing large-scale operations and multi-million-dollar contracts, achieving a 20% reduction in processing times through advanced data analysis.

● Leveraged MS Excel to streamline contract tracking and reporting practices, ensuring 95% regulatory compliance and timely data delivery.

● Directed capacity planning initiatives that optimized resource allocation and improved service delivery by 15% across diverse operational teams.

● Implemented robust incident management protocols, maintaining 99% system uptime during high-pressure scenarios.

Work Experience

Kelly Services South Education Practice

Substitute Teacher (Part Time) Feb 2025 - Present

● Assisted in classrooms for grades K-12 across all subjects, focusing on instructional support and classroom management.

● Employed a variety of teaching techniques to cater to diverse learning preferences, which boosted student participation.

● Adhered to school policies, teacher directives, and student IEPs to ensure a safe environment and facilitate learning achievements.

● Took on full teaching duties during assigned periods, ensuring a seamless learning experience.

● Applied effective classroom management techniques that led to a reduction in disciplinary problems.

● Leveraged modern classroom systems to enhance instructional delivery and engagement.

● Worked closely with full-time educators to comprehend and implement the prescribed curriculum.

● Conducted assessments and quizzes with a strong emphasis on maintaining academic integrity.

● Participated in teaching roles across different schools, promoting flexibility and adaptability in subject matter.

● Built strong relationships with both students and staff, contributing to a positive school culture and collaborative atmosphere.

● Integrated Salesforce to streamline communication and scheduling among staff, enhancing real-time coordination.

USAF Civilian Retired Tinker AFB OK

SUPERVISORY CONTRACT SPECIALIST Dec 2017 - Mar 2025

● Developed, implemented, and managed the daily operation of the AFSC/PZAC Branch

● Provided leadership, direction, knowledge of the regulations/laws/procedures for branch

● Supervises, manages, directs, and provides leadership to a diverse team of eleven personnel, six (6) Contracting Specialists, four (4) Procurement Technicians and one (1) 303 management analysis.

● Manage Performance Plans, track and ensure fair and accurate employee performance in DPMAP. Establish guidelines and expectations through a formal system.

● Developed and updated SOPs to ensure SPRD accuracy in close collaboration with the resource management office.

● Oversees thousands of DoD contracts, monitors repairs handle terminations and lost GFP daily collaboration with DCMA

● Manage 300-page Pre and Post award manual for J041, updating every 90 days. Train employees from 1102 and 1106 series.

● Coordinated with AFSC and DCMA headquarters using Tableau dashboards to track contract progress and ensure effective communication.

● Planned and monitored daily team activities while integrating forecasting data to optimize workload transitions and resource deployment.

● Develop appropriate assignments and allocate work to staff and ensure compliance to all AFSC goals and evaluate all programs and procedures to ensure smooth functioning of branch.

● Monitored AOP goals and disseminated insights via established reporting systems, thereby improving contract tracking and timely issue resolution.

● Established and oversaw Share Point access for diverse workloads, including contract management and report requests. Resolved access and software problems.

● Identify goals, documents procedures, plans work assignment, evaluates performance, grants leave, administers personnel actions.

● Provide daily leadership and work closely with Procuring Contracting Officers (PCOs), FM, DFAS and the Program Managers to resolve Unliquidated Obligations (ULOs) and Negative Unliquidated Obligations (NULOs) in an effort to bring ULO/NULOs to a zero balance for closeout.

● Oversees branch improvement, policy formulation, and implementation coordination. Builds relationships to enhance customer support. Provides leadership for workflow distributions.

● Manage 300-page Pre and Post award manual for J041, updating every 90 days. Train employees from 1102 and 1106 series.

● Represents Division at higher level meetings within the organization and with other agencies.

● Works extensively with other branch personnel and high-level personnel of other organizations, and advises senior level management including the AGC director, and when necessary.

● Analyze and recommend policy changes for contracting closeout procedures and develop procedures for subordinate contracting activities.

● Utilized PowerBI to create performance dashboards that boosted reporting efficiency by 20%.

● Applied ETL techniques to consolidate contracting data, enhancing overall data quality. SUPERVISORY CONTRACT SPECIALIST Jul 2016 - Dec 2017

● Held ultimate Warrant 6 years

● Supervises, manages, directs, and provides leadership to a diverse team of seventeen (17) contracting personnel, three (3) which are active-duty personal performing cradle to grave management of all Air Base Wing major service contracts for over 300M in active contracts.

● Responsible for procuring individual workload requirements and providing team member’s direction for acquiring services and supplies in support of Tinker AFB Air Base Wing.

● Responsible to ensure administrators received applicable and timely training for post-award procurement actions for commercial, competitive, and sole-source contracts each ranging from $2K to $50M.

● Reviewed purchase requests, assigned to contract specialist and officer. Instructed specialist to assess urgency, sources, small business concerns, contract type, and recurring requirements. Trained officers on acquisition process, market conditions, technical requirements, small business considerations, solicitations, evaluations, negotiation techniques, fair pricing, and contract award.

● Conducted quarterly self-inspections of contract files for compliance with excellent record of minimal write-ups.

● Worked with the buying Team Lead on acquisition planning, performance statements, and solicitation development. Ensured smooth transition to contract administration, including surveillance, modifications, payments, and closeout. Introduced quality control process to eliminate problems and contract modifications.

● Supervise and lead 12 diverse contracting and technical teams, ensuring timely completion of procurement workload.

● Oversees contract management tasks for acquisition program, including modifications, negotiations, performance assessment, and claim resolution.

● Assisted contracting officers and contract administrators with timely options being exercised; points of contact for contractor and quality assurance personnel; tracked expiring contracts; and reflected dollar amounts.

● Serves as the rating official for twelve contract specialists in the AFSC/PZIOA Section. Prepares interim and end-of-year appraisals twice yearly. Provides additional feedback as needed when employees are experiencing less than average performance. Terminated intern from the Air Force when performance did not improve.

● Weekly discussions with contract specialists ensure compliance with changing regulations, while daily interface improves communications and document quality.

● Established outstanding working relationships with customers, Competition Advocate, Policy, and Legal offices to facilitate customer support by performing document inspection and coordinating comments on all contract files prior to Legal and Committee reviews.

● Assist contracting officers by reviewing contractual documentation including source sought synopsis, solicitations, performance work statements, price competition and negotiation memoranda, proposal analysis reports, source selection decision documents, and business/contract clearance documents and briefing charts.

● Responsible for identifying goals and priorities; establishing and documenting procedures; planning and scheduling work assignment; establishing performance measures; coordinating and monitoring activities; evaluating performance; training subordinates; granting and handling leave; and administering corrective, disciplinary, and other personnel actions

● Leader for teams on commodity strategy, vendor selection and contract negotiations, advised and facilitated negotiation processes for strategic purchases

● Trained contract specialists to handle pre- and post-award procurement actions for contracts worth $2K to $32M. Oversaw contract administration, payments, and contract closure through Defense Finance and Accounting Services.

Lead Procurement Contracting Officer Dec 2015 - May 2016

● Process 1400 plus contract closeouts

● Provided a level of effort as a subject matter expert in the area of Government Contract closeouts in support of overage contracts in services, construction, supply

● Prepared documentation, ensures coordination process, and facilitates the closeout of contract actions. Activities include De-obligating unliquidated obligations for canceling year funds, and closeout actions

● Prepared all final closeout documentation and correspondence

● Recommended, Developed, revise and or updated closeout procedures as necessary

● Interact with other government agencies such as DCMA and DCAA on any issues or approvals necessary to close out contracts such as Fixed Price, Cost Reimbursable, Labor and Hours, and Time and Materials

● Confirmation of invoices, payments, and balances; and DD Form 1594 completion notice and execution of necessary modifications and administrative actions required to complete the closeout. Prepare letters, memoranda and miscellaneous forms in support of contract closeout activities

● Coordinate with personnel and provide support for the preparation, staging, and shipping of all appropriate closed files

● Maintain cognizance of department goals and track personal closeout statistics to achieve stated goals

● Demonstrated experience preparing and completing Quick closeouts, including the required risk assessment in accordance with FAR 42.708.

B-1 and B-52 Lead Procurement Contracting Officer Aug 2014 - Dec 2015

● Held unlimited Warrant for 5 plus years, awarding nearly $1.9 Billion in supplies and services for the United States Air Force, both Competitive and sole source

● Lead Contracting Officer for B-1B Aircraft Section with Unlimited Warrant. Responsible for the development and growth of 22 buyers in the performance of their responsibilities and duties to include guidance in acquisition strategies, contract methods, coordination with numerous functional including program managers, engineering, equipment specialists, financial management personnel, small business office, policy committee, and legal.

● Procurement Contracting Officer (PCO) for the B-1 and the B-52 Weapon System Directorate.

● Experience in working under pressure where fluctuating deadlines and priorities often occur. Throughout these experiences I have been able to maintain a customer service focus, meet deadlines, solve program issues, and keep stakeholders informed concurrently

● Training contracting individuals on Federal Acquisition Regulations, USC Code, policies and procedures of Department of Defense.

● Develops management and/or program evaluation plans, procedures, and methodology

● Developed and used analytical tools to assess business operations in the areas of financial management, production, quality control, sales, purchasing, marketing and financing.

● Serves as team leader over a variety of functional specialists, such as auditors, cost accountants, and engineers, cost analysts, to prepare the Government position and conduct negotiations with the contractor

● Provides guidance and business advice to Government customers and Contracting Officers. Detailed knowledge of contract procurement procedures, negotiation, administration, policies, and principles.

● Experienced with Basic Ordering and Preferred Supplier agreements; as well as Indefinite Delivery - Indefinite Quantity, Task Order, Firm Fixed Price, Fixed Price Incentive, Cost plus Award Fee, Cost plus Fixed Fee, Time and Materials, Teaming, Consulting, Intellectual Property, Software Licensing, Purchase Order and Subcontracting agreements.

● Negotiated, award, administrated $750M B-1 Engineering Services contract, this IDIQ was awarded with FFP, CPFF, CPIF, FPIF for the support of the B-1 Engineering to maintain the Aircraft.

● Redeveloped a Contracting Instruction Manual called Teaming On Proposals (TOPs) and provided associated training to all B-1, B-2, and E-3 contracting officers and buyers which provided each one a “go-to” book for quick reference and assistance. Accelerated a $8M New Start procurement for a safety of flight issue by creating an IPT pricing environment which allowed contract award to occur within 45 days after receipt of official procurement request.

B-1 Contracting Officer Nov 2009 - Aug 2014

● Business advisor to the B-1 System Program Office (SPO) at Tinker AFB

● Conducts cradle-to-grave contracting that includes working with the requirements organization to develop a requirement package, pre-award activities, contract award, post- award activities, terminations, and closeout of a variety of contract types to include Firm Fixed Price (FFP), Cost Plus Incentive Fee (CPIF), Cost Plus Fixed Fee (CPFF), Cost Reimbursable, Time and Material (T&M), Indefinite Delivery Indefinite Quantity (ID/IQ), Delivery/Task Orders, GSA, 8a, Competitive, and Sole Source

● Coordinates with DCAA and DCMA regarding cost accounting standards, pre-award and post-award audits, and post-award contractor incurred costs

● Prepares briefing charts and briefs high level management during Program Management Reviews (PMR), strategy meetings, and business clearance for the B-1 organization

● Assists requirements organization in conducting market research to ensure that contracts are procured appropriately as well as assisting with export control issues on various contracts

● Conducts price and cost analysis for procurements under the Pricing threshold; evaluates offers for compliance with specifications and cost accounting standards (CAS); evaluates offer’s capacity to perform and comply; recommends award of contracts to responsible offeror with lowest offer; assists in the development and maintenance of new contracts

● Assists the requiring activity in ensuring compliance with funding rules associated with obligation of multiple types of appropriations

● Assists in the preparation and revision of specifications and technical bid documents; schedules and assigns closing dates for bid replies

● Train buyers and interns on all levels of contracting

● Create, design and analyze spreadsheets to track funding and cost.

● Develop, evaluate and provide guidance on Request for Proposal (RFP) and Request for Proposal (RFP) requirements.

● Establishes and maintains contracts; exercises delegated signature and contracting authority

● Negotiate rates for DCMA

● Reviews program request to determine requirements; directs preparation of specifications; assists agencies in modifying requisitions and specifications; maintains vendor lists and records of suppliers and products and services

● Serves as liaison between contractors and government

● Conducts pre-bid/pre-proposal conferences with prospective contractors

● Advises organizations of use of regulations and laws

● Reviews and interprets provisions of a wide variety of government contract types and methods, analyzes difficult contracting issues, identifies alternative courses of action and resolves problems

● Analyzes proposals’ compliance with the Federal Acquisition Regulations (FAR) and its supplements, mandatory procedures, informational guidance, case law, and other contract laws and policy guidance

● Utilizes multiple negotiation techniques needed to award contract actions and post-award changes and to establish fair and reasonable terms, conditions and prices

● Communicates contract requirements, terms/conditions and issues in preparing government contract solicitations, responding to contractor’s comments and preparing correspondence and other documentation related to contract management

● Negotiated and Definitized an Un-definitized Contract Actions (UCAs)

● Negotiates with contractors including tentative and final settlements in a timely manner and preparing paperwork to meet regulatory requirements for approval by the contracting officer.

● Proposes solicitations, contracts and modifications using Automated Contract Preparation System (ACPS) and related processes

● Performs fact finding and analysis to successfully resolve complex problems in a timely manner

● Applies knowledge of current business practices and market conditions to assist the B-1 SPO with technical requirements

● Mastery in multiple contracting systems such as: Electronic Data Access (EDA), Wide Area Work Flow (WAWF), Federal Procurement Data System-Next Generation (FPDS-NG); System for Award Management (SAM), and many other systems necessary for effective pre and post-award activities

Contract Specialist Oct 2008 - Nov 2009

● Served as a Contract Specialist in solicitation analysis, negotiation, awarding and administration of groups of contracts, such as definite quantity, indefinite quantity, indefinite delivery, multi-year, option year, direct vendor supply, and Federal Supply Schedules.

● Prepared and managed range of contracts which includes: devising acquisition strategy, draft and finalizing Statement of Work (SOW), sole-sources determinations, Request for Proposals, Quotes preparation, Blanket Purchase Agreements, GSA Schedule Buys and reviewing offers upon receipt from contractors, determining competitive range, and cost and price analysis, negotiation, risk assessment, source selection.

● Serves as advisor to program officials in procurement planning meetings. Advises program officials of the procurement objectives to be used, and assists in the preparation of statements of work. Prepares determinations and findings and solicitation documents. Performs detailed analyses of all elements of cost in contractor proposals, and makes competitive range determinations. Conducts pre-proposal conference(s) with prospective contractor(s) to arrive at a clear understanding of what is required under the proposed contract. Obtains appropriate data from business and technical officials. Issues necessary modifications to clarify questions concerning such topics as specification changes, language ambiguities, or clarification of contract clauses. As required by the lack of meaningful cost and price information, explores new or innovative contracting approaches to arrive at an equitable contract arrangement.

● Communicates contract requirements, terms/conditions and issues in preparing government contract solicitations, responding to contractor’s comments and preparing correspondence and other documentation related to contract management

● Negotiates with contractors including tentative and final settlements in a timely manner and preparing paperwork to meet regulatory requirements for approval by the contracting officer.

● Prepared solicitations, contracts and modifications using Standard Procurement System

(SPS) (Procurement Defense Desktop (PD2)) and related processes Contract Specialist Sep 2007 - Oct 2008

● Served as a Contract Specialist in solicitation analysis, negotiation, awarding and administration of groups of contracts, such as definite quantity, indefinite quantity, indefinite delivery, multi-year, option year, direct vendor supply, and Federal Supply Schedules.

● Prepared and managed range of contracts which includes: devising acquisition strategy, draft and finalizing Statement of Work (SOW), sole-sources determinations, Request for Proposals, Quotes preparation, Blanket Purchase Agreements, GSA Schedule Buys and reviewing offers upon receipt from contractors, determining competitive range, and cost and price analysis, negotiation, risk assessment, source selection.

● Setting award criteria and factors: ensuring that received proposal conforms to the solicitation request.

● Conducted pre-proposal and bid conference(s) to arrive at a clear understanding of what is required under the proposed contract. Serves as advisor to program officials in procurement planning.

● Issues necessary amendments to clarify questions concerning such topics as specification changes, language ambiguities, or clarification of contact clauses.

● Conduct market research and assembling supporting documentation to resolution and making quality recommendation.

● Recommend contract award to contracting officer, issues contractual modifications, incorporation of changes, exercise of options and contract closeout. Education

Webster University TAFB, OK 73145-9148 Jun 2003

Master in Management, Management, 3.8 GPA

Park College University Parkville, MO May 2001

Bachelor in Human Resource Management, Human Resource Management, 3.8 GPA Lake Region State College Grand Forks AFB, ND 58204 May 1999 Associate in Business Administration, Business Administration, 3.29 GPA Squadron Officer School Maxwell Air Force Base Jun 2009 Air Command and Staff College Maxwell Air Force Base Jun 2014 DAU Mar 2020

Level 1 Program Management, Program Management

DAU Aug 2011

Level III Contracting Certification, Contracting

Certifications

Wiley Post Winner for GS10-12 Mar 2014

Level I Certified Acquisition Professional Sep 2007 DAU

Level II Certified Acquisition Professional Sep 2008 DAU

Level III certified Acquisition Professional Sep 2011 DAU

Boeing Group Atlas Award May 2013

Warranted Procurement Officer – Unlimited Warrant May 2010 United States Air Force

Program Manager Level 1 Jan 2016

Skills

Business Intelligence & Reporting: PowerBI, Tableau, MS Excel, Reporting Operational & Process Optimization: Capacity Planning, Incident Management, SOPs, Forecasting

Systems & Data Management: Salesforce, Data Analysis, ETL, Systems Awards And Certifications

Wiley Post Winner for GS10-12 03/14

Level I Certified Acquisition Professional DAU 09/07 Level II Certified Acquisition Professional DAU 09/08 Level III certified Acquisition Professional DAU 09/11 Boeing Group Atlas Award 5/13

Air Command and Staff College 06/14

Warranted Procurement Officer – Unlimited Warrant United States Air Force 05/10 Squadron Officer School 06/09

Program Manager Level 1 2016

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