Customer Service Representative

SKILLS

Excellent organizational and communicational skills. Skilled in Microsoft outlook, excel, word, SharePoint, PowerPoint. Proficient customer service, clerical, scheduling, answering phones, and faxing.

EXPERIENCE

Customer Service Representative LabCorp March 2017-Current

Respond to customer request

Inform doctors of test results for patients

Notify patients of test results

Research common questions and issues in multiple databases

Review test forms for accuracy

Perform administrative support for medical record management, CRM data maintenance

Senior Administrative Assistant DuPont March 1980-2016

Assist Director and Vice President of the Engineering department

Helped manage over 300 people in the department

Managed calendar, scheduled meetings and scheduled travel arrangements; handled expense accounts and ordered supplies

Customer Service Representative Wachovia December 1996-1998

Worked in a fast-paced call center environment

Handled inquiries about customer accounts; calls mainly consisted of credit line increase inquiries and reports of fraudulent activity

Customer Service Representative MBNA Bank August 1992- March 1993

Worked in a fast-paced call center environment which consisted of assisting with customer credit card accounts

Handled calls regarding applying for Home Equity Loans; helped with the application process and entered each one into the system

EDUCATION

Glasgow High School 1977

You might want to include your GPA and a summary of relevant coursework, awards, and honors.

University of Delaware 1977-1978

General Studies

Email: *********@*****.***

Phone: (302)- 547-736

VOLUNTEER EXPERIENCE OR LEADERSHIP

Volunteered and was Vice President of the Band Boosters at Conrad Schools of Science band program from 2009-2016. Volunteered at the Food Bank of Delaware on multiple occasions.

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