Case Management Business Process
Resume:
Sravanthi Palakurthi
***********************@*****.***
PROFESSIONAL SUMMARY
7+ years of extensive experience in PEGA/PRPC, BPM tools, and related technologies in various domains like Banking, Health Care and Financial Services,
Proficient in implementing Pega projects using SCRUM methodology and well versed with Pega implementation life cycle - modeling of business processes, PRPC tool installation, development, testing and deployment
Good experience with different versions of PRPC (8.X,7.X)
Extensive debugging skills in PRPC using with TRACER, SMA, Clipboard.
Sound skills in developing PRPC High Level Class structure, Workflows and Business Process Management
Experienced in creating Business Rules Engine (BRE) and Business Process Management (BPM) applications for Pega Rules Process Commander (PRPC).
Proficient in design and development of Case Management applications, Process Flows, User Interface (UI), Business rules and Validations, Reports, Integrations, Performance Tuning, Deployments, Application upgrade and maintenance in Pega
Expertise in configuring Connect-Soap, Connect-Rest, SLA and Agents Rules to integrate PRPC with external system and content management systems
Experience in implementation, defect identification and fixing, code deployment and migration of Pega Applications
Resolving issues with the help of TRACER, Clipboard, Admin Studio and Live UI.
Dynamic data handling via data pages, onChange, triggers, agents etc
Experience in applying Case Management to existing system
Good understanding of full Software Development Life Cycle (SDLC) including Software Architecture, Object Oriented programming, Designing & Prototyping
Designed and Developed the User interface for the application by creating the harness and section rules
Ability to document and track defects as well as produce detailed reports using defect-tracking tools such as JIRA, Rally.
Involved in implementing Job scheduler and Queue processor
CERTIFICATIONS
Pega Certified Senior System Architect (CSSA)
Pega Certified System Architect (CSA)
EDUCATION
Bachelor’s in Computer Science - Jawaharlal Nehru Technological University, India.
TECHNICAL SKILLS
Operating Systems
Windows 7, XP
Programming Languages
Core Java.
BPM Tools
PEGA (PegaRULES Process Commander) 8.X 7.X
Databases
PostgresSQL, Oracle, DB2
Framework’s
Pega Customer Service, Pega BPM
Web Services
SOAP, REST
Others/Tools
Eclipse, JIRA, Postman
Methodologies
Waterfall, Agile.
WORK EXPERIENCE
Ford Motor Company, Remote Oct 2023 – Till Date
Pega Senior System Architect
Involved in all phases of SDLC including requirement collection, analysis, designing, developing, and testing.
Involved in the creation of Class Structure, identifying Properties and activities, designing the sections and harness.
Using JIRA as a defect tracking tool for product backlogs and reporting bugs.
Developed and integrated SLA in the workflow for setting goals related to work processing.
Worked on customization of Harness and Sections rules.
Created Decision and Declarative rules, flows, action flows, validation rules.
Involved in creating Data Pages and Data Transforms.
Worked on activities and flows to meet the requirements.
Creation of Rules for Validation, Integration rules like Connect-SQL using methods like RDB save, RDB Open, RDB list, Creation of Work Objects, assigning to Operators.
Implementation of Declarative Processing features – Expressions, Constraints, On Change, Decision Rules like Decision Table, Decision Map.
Integration via service SOAP, connect SOAP with external applications.
Managed Rulesets and helped with patch deployments into various environments like QA, Production and Training.
Created and maintained agents and agent schedules.
Hands on Experience on Job schedulers and queue processors.
Creating and Updating process flows in Case Management.
Environment: PRPC 8.X, HTML, Oracle SQL Server, Agile
DMN Loans(Danamon Bank),India March 2021 –Apr2023 Pega System Architect
Gathered business requirements, analyzed data and documented requirements of BPM (Business Process Management) and BRE (Business Rule Engine) implementation phases using PEGA PRPC
Followed Agile methodology to build this project
Drafted test plans, cases, resource plans, reports, and related schedules for all existing applications.
Troubleshooted issues using PRPC tools like Clipboard, and Tracer.
Implemented applications using Pega Guardrails Involved in creation of validation rules like property validation, Object validation to implement business logic validation.
Used Queue-for-Agent methods to work on Asynchronous process
Worked on Agents and agent activities for regular monitoring activities.
Integrated with external systems to retrieve or send data using Connect SQL, Connect REST, Service REST..
Performed DB operations using RDB methods on SQL Server database
Implementation of Decision tables, Decision Maps and Declarative expressions.
Involved extensively on the migration and deployment of the application rules from Dev to QA, UAT and Production environments.
Configured case management applications by defining multiple steps and processes.
Experience with unit testing of developed applications.
Hands on experience on writing Activities for Validations and Error handling.
Involved in monitoring the alert logs and PEGA rule logs in the production to identify any critical issues which may cause performance issues.
Environment: PRPC 7.x,8.x, HTML, Agile
LPS Systems, India Apr 2020 – Feb 2021
Pega Developer
Used Pega survey framework to design and develop questionnaires, question pages and questions for credit rating application.
Developed process flows, activities, decision rules and UI rules
Worked on all the constructs of PRPC like Harness, Sections, Layouts, Flows, Flow Actions, When rules and activities
Created Data transforms and Activities for implementing core business logic.
Updated Rules, Data Instances, Defects and Hot Fixes in Rule-Tracking sheet.
Experience on Data Pages, SMA and Log Analysis.
Worked on Report Definition rules for generating reports to the users.
Resolving issues with the help of TRACER, Clipboard, PAL and Live UI.
Maintained the test data documentation based on business functions.
Ensured QC procedures were duly adhered, and the application followed Pega guardrails.
Worked with Business users, Business leads and Business Analysts to define business requirements for designing testing and building solutions to meet the requirements.
Environment: PRPC 7.X, HTML, Oracle, SQL
HCSC Group, India Jan 2019 – Mar2020 Application Developer
Involved in daily discussions with senior team members and preparing mockup screens.
Coding in PEGA Rules Process Commander for the assigned tasks.
Developing complex User Interface with enhancements in Harness, Sections and Controls.
Creating validation rules to ensure accurate user input, enhancing overall data quality.
Implemented new requirements/CRs and fixed DRs, retrofitting of the rules.
Prioritizing workload and QA deliverables.
Involved in designing technical documentation and developer test cases design as per the Business Requirements.
Adapting to the deployment process within the context of a two-week sprint.
Supporting end-to-end integration testing, ensuring system functionality and reliability.
Environment: PRPC v7.1, Oracle, JIRA
IAG Insurance,India Sep 2017 – Nov 2018 PegaIntern
Understanding the Functional Specification Requirements according to Client.
Participating and driving the call to attend the daily and Weekly status call with the onshore Team.
Coding, by following the client specified standards and procedures.
Participated in Unit Test Document.
Involved in developing activities, User Interface Rules
Implemented Complex User Requirements Using Tree Grids, along with harness, Flow actions and Sections.
Involved in analyzing functional requirements. Created technical documents for updating existing Flows and Flow Actions.
Wrote SLAs to show the assignment on the exception case to resolve the case
Created Validate Rules for User Interface.
Created Decision Rules (When condition Rules, Decision Tree Rules, Decision Table Rules and Map Value Rules) and Declarative Expressions as per the requirements.
Environment Windows XP, PRPC 7.1,DB2, JIRA
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