Customer Service Hampton Inn

Maresha Lake

Hillcrest Heights, MD *****

*********@*****.***

+1-301-***-****

Professional Summary

Housekeeper with experience in maintaining high standards of cleanliness and guest satisfaction in hotel environments. Demonstrates strong time management and problem-solving skills, enhancing room cleaning efficiency by 30% through effective organization. Committed to delivering outstanding customer service and positive guest experiences with meticulous attention to detail. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Housekeeper

Hampton Inn Hilton LLC-Lexington Park, MD

October 2023 to Present

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness also deep cleaned

• Showing attention to detail while performing customer service such as greeting

• Prioritizing and organizing the replacement of stale and soiled towels and linen and vacuum and other daily routines

• Meticulously maintain guest room cleanliness, ensuring high standards of hygiene and comfort

• Efficiently manage daily routines, prioritising tasks for optimal guest satisfaction

• Drive guest satisfaction through impeccable room presentation Streamline cleaning processes, enhancing efficiency while maintaining superior quality standards

• Contribute to team success by consistently delivering spotless rooms Foster positive guest experiences through attentive service and proactive problem-solving

• Adapt swiftly to evolving guest needs, ensuring exceptional room standards

• Uphold hotel's reputation through diligent room maintenance

• Assist colleagues in peak periods, demonstrating strong teamwork and adaptability

• Elevate guest comfort through meticulous room maintenance Implement efficient cleaning protocols, ensuring spotless environments and swift turnaround times Housekeeper

La Quinta Inn & Suites by Wyndham-Lexington Park, MD September 2022 to October 2023

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

• Improved room cleaning efficiency by organizing supplies

• Maintained impeccable cleanliness standards across 10-12 rooms daily, ensuring guest satisfaction

• Mentored new staff on best cleaning practices and hotel protocols

• Promptly addressed guest concerns, fostering a positive and welcoming environment

• Implemented strategic supply organisation methods, significantly boosting room cleaning productivity

• Continuously sought ways to enhance guest experience Consistently met daily room quotas while upholding quality standards

• Contributed to improved guest satisfaction scores through meticulous attention to detail

• Worked cohesively with front desk and maintenance teams to ensure seamless guest services

• Actively participated in cross-departmental initiatives to enhance overall hotel operations Education

GED

Northern High School Calvert County

Skills

• Speed

• Folding clean laundry

• Communication

• Customer service-focused

• Attention to Detail

• Multitasking and organization

• Cleaning techniques

• Teamwork

• Room preparation

• Safe cleaning with chemicals

• Staff training

• Time management

• Deep cleaning

Contact this candidate