Customer Service Representative

CAROL ROBINSON

*********@*****.*** https://www.linkedin.com/in/carol-robinson-940578231/ 828 .513.9515 PROFESSIONAL SUMMARY

Passionate professional self starter, energetic, enthusiastic with a can do attitude and ability to perform well on a team. Looking for an opportunity as a remote customer service representative that offers both professional and personal growth. TECHNICAL SKILLS

Ability to multitask while on phone

Dual Monitors

Video Conferencing (Zoom, Telehealth,Google Meet & MS Teams)

CRM, Salesforce, OMNI Databases

Computer Savvy /Internet Troubleshooting

MS Office / Google Suite

Contact Center Telephone Software(Avaya, Five9 and MAX) SOFT SKILLS

Active Listening

Empathetic

Friendly

Courteous

Patient

PROFESSIONAL EXPERIENCE

ResultsCX Fort Lauderdale, FL

Remote Results Associate

09/2023 - 04/2025

Key Responsibilities

Providing inbound customer support for healthcare companies in a remote call center environment

Responsible for 1st call resolution of member issues

Utilizing Knowledge Based Internal Resources and Research to resolve issues

Adherence to company set metrics

Troubleshooting technical issues

Remote Independent Contractor

Customer Service Representative

09/2022 - 09/2023

Key Responsibilities

Providing customer service via phone, chat, email and text in a remote call center environment

Answering inbound calls and making outbound calls to customers

Solving customers problems using Knowledge Based Internal Resources and Research

Providing 1st call resolution

Caregiver (Volunteer Work From Home) Hendersonville, NC 01/2010 - 8/2019

Key Responsibilities

Provided quality childcare for young children.

Maintained a child-friendly environment with access to outdoor activities

Responsible for preparing meals, teaching and nurturing children in a home environment.

Communicated with children's parents or guardians about daily activities, behaviours, and related issues.

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Tax Preparer (Volunteer Work From Home) Hendersonville, NC 01/2009 - 04/2015

Key Responsibilities:

Provided seasonal preparation and submission of tax returns in a timely manner.

Resolved customer issues in a timely manner, including coordinating and processing returns.

Maintained the integrity and security of personal information obtained from my clients.

Resolved any complaints or problems that taxpayers may have with their returns. EDUCATION

Master of Science in Management

01/2009 - 09/2010

Colorado Technical University Online Colorado Springs, CO Concentration: Information Technology Management

Bachelor of Business Administration

10/2006 - 12/2007

American InterContinental University Online Hoffman Estates, IL Concentration: Management

Associate of Arts in Business Administration

04/2006 - 09/2006

American InterContinental University Online Hoffman Estates, IL PROFESSIONAL CERTIFICATES

Arise Platform

09/2022--05/2023

Certified Health

Transportation

Reservationist

Certified Product Expert

Tax Software

Certified Roadside

Assistance

Linkedin Learning/ Sunnyvale, CA

07/2022-05/2023

How to Deal with Rude or Angry Customers

Customer Service Foundations

REFERENCES

Available upon request

Contact this candidate