Customer Service Sales Manager
Resume:
Michelle Pruett
Motivated Self Starter
Alton, IL 62002
**************@*****.***
Professional Summary
I am friendly, professional, and hardworking. I work well alone or in a group. I don't need micromanaging. I am very self motivated to do my work for each day. I love customer service! Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Help at Home Inc.-Wood River, IL
March 2024 to Present
Core Administrative Tasks:
Scheduling and Calendar Management:
Managing calendars, scheduling meetings and appointments, and ensuring effective time management for individuals and teams.
Communication:
Answering phones, taking messages, and relaying information accurately and professionally. Data Entry and Organization:
Entering and maintaining accurate data, organizing files (both physical and digital), and managing databases.
Meeting Coordination:
Preparing meeting agendas, taking minutes, and following up on action items. Office Management:
Ordering supplies, maintaining office equipment, and ensuring a clean and organized workspace. Clerical Duties:
Typing, proofreading, photocopying, and other basic office tasks. Customer Service:
Greeting visitors, answering inquiries, and providing general assistance to staff and clients. Other Potential Responsibilities:
Project Management Support: Assisting with project tracking, data collection, and communication. Financial Tasks: Assisting with invoicing, expense reporting, and basic accounting tasks. Research and Analysis: Conducting research, compiling data, and preparing reports. Social Media Management: Assisting with social media content creation and posting. Inventory Management: Checking inventory and ordering items and supplies Coordinating office procedures:
Resolving administrative problems:
Overseeing and supervising the work of junior staff: Senior Companion
self employed-Alton, IL
March 2023 to November 2023
I sat with a client with Dementia 9AM-6PM Monday through Friday. Helped prepare light meals, did games and puzzles, drove to store, church events, appointments, etc. Until she, unfortunately, had to be placed into Memory Care.
Customer Service Representative
Whirlpool Corporation-Remote
October 2020 to May 2022
I accepted inbound and outbound calls, chats and emails as needed and assisted customers with appliance issues and scheduled service appointments as needed. Cake Artist
Shelly's Sweet Shop-Alton, IL
July 2011 to July 2021
As owner of Shelly's Sweet Shop I designed and created custom cakes, cupcakes, cake pops, etc for customers in various themes and for various events/occasions. I also delivered and set up when needed. Insurance Agent
Allstate Insurance-Belleville, IL
February 2016 to August 2017
I primarily sold flood and life insurance policies but, also worked in the office taking payments, making appointments, and calculating/dropping off weekly deposits. I was in charge of our marketing online as well as mailers and expos.
Telemarketing Sales Manager
Prestige Management-Wood River, IL
April 2014 to February 2016
I sold and supervised selling of sales leads to insurance agencies in all 50 states. I always met or exceeded sales quotas.
Shift Manager (full-time)
McDonald's-Alton, IL
October 2014 to November 2015
I dealt with customer and employee issues, solved problems, maintained a clean and well run shift, and worked with other managers.
Cashier/Customer Service
Schnucks Markets St Louis MO-Godfrey, IL
October 2013 to September 2014
I handled customer transactions, cleaned, stocked, and did food sales in demos. Education
High school diploma
Marquette Catholic High School - Alton, IL
September 1984 to May 1988
Skills
• Communication skills
• B2B sales
• Inside Sales
• Shift Management
• Windows
• Continuous improvement
• Tutoring
• Computer skills
• Management
• Digital marketing
• Documentation review
• Microsoft Office
• Shift management
• Payroll
• Marketing
• Social media management
• HVAC
• Account Management
• Retail math
• Call center
• Account management
• CRM software
• Outside Sales
• Live chat
• Telemarketing
• Google Docs
• Upselling
• Sales
• Customer service
• Microsoft Excel
• Jira
• Outside sales
• Analysis skills
• Human resources
• Facebook Advertising
• Order entry
• Accounts receivable
• Cash Handling
• Teaching
• Information management
• Microsoft Word
• Direct Sales
• Project management
• Cold Calling
• Organizational skills
• Data entry
• Quality control
• Search engines
• Banking
• Public relations
• Inside sales
• Microsoft Outlook
• Outbound calling
• HIPAA
• Direct sales
• Cold calling
• Data management
• Customer relationship management
• Business development
• Customer support
• Sales management
• Meal preparation
• Salesforce
• English
• B2B
• Training & development
• Cash handling
• Customer retention
• E-commerce
• Sales Management
• Business Development
• Outbound sales
• Data collection
• Phone etiquette
• Negotiation
• Time management
• Conflict management
• Insurance sales
• Childcare
• Pricing
• Typing
• Clerical experience
• Event planning
• Classroom experience
• Cash register
• Technical support
• Basic math
Certifications and Licenses
Food Handler Certification
Driver's License
October 2022 to October 2026
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