Project Management Service Delivery

SHRIPATHI D.S.

Mobile:+974********~E-Mail:***************@*****.***

BUSINESS MANAGEMENT & ANALYSIS

Electronics Service Delivery, ELV & Telecom Project Management Leader with a proven 26+ year track record in driving operational excellence and delivering high-quality solutions in the electronics and home appliance industry. Expertise in end-to-end projects life cycle management, including requirement analysis, design, implementation, and post-implementation support. Proven ability to optimize service delivery operations, streamlines processes, and enhances customer satisfaction. Adept at leading cross-functional teams, managing budgets and ensuring adherence to quality, safety and regulatory standards. Core competencies include service delivery, project management, operational excellence, quality assurance, team leadership, problem-solving, and customer care. Area of Expertise

Service/Project Management:

Spearhead Service/Project

initiatives, defining scope, setting

timelines, and managing risks to

ensure timely and quality delivery.

Delivery Management:

Establish service standards, analyze

performance metrics, and implement

continuous improvement strategies

to enhance customer satisfaction.

Quality Management:

Implement and maintain robust

Quality systems, conduct audits,

and ensure compliance with

regulatory standards.

PROFESSIONAL EXPERIENCE

Prime Distribution Trading Co.(ABA Holdings)

Service In-charge

June2022-Present

Managing Service operations for renowned brands like Samsung, Apple, Motorola, OPPO, Midea, I-Life, and more. Making sure on entire service lifecycle, from procurement and inventory management to customer support, technical repairs, and logistics. Driving business growth by optimizing service offerings, managing dealers, sub contractors and corporate relationships. Implementing effective strategies to enhance customer satisfaction and profitability. Additionally, to ensure adherence to quality standards and regulatory compliance.

Planet Tec W.L.L

(Blue Saloon)

Service Manager

Nov2020-Dec2021

Managed service operations for renowned brands like Hitachi, Midea, Mabe, OTO, and Xperiance. Spear headed service, installation, and maintenance initiatives for home appliances and HVACs. Drove project execution, AMC management and dealer relations. Managed external vendors and contractors, Optimized operational efficiency, controlled costs, and elevated customer satisfaction Onyx Trading& Contracting

MEP Project Manager

Sep2018-Nov2020

Provided technical support to sales, pre-sales and execution teams. Monitored installations, supervised third-party works, and supported sales teams in pricing and sourcing. Maintained customer relations and ensured smooth project handovers.

Worked for Metro Project through Thales International, Provided technical support to execution teams. Troubleshoot the issues, commissioning, QA/QC, project delivery & educated end-users, and reported critical issues to management. Maintained customer relations and liaised with project delivery schedules. Alcatel Lucent IP phones and ACS systems.

Sharaf DG

Manager -Electronics Services

Sep2017-Jun2018

Managed service operations for Samsung products, including TVs, audio systems, and IT products. Implemented and maintained management service systems. Coordinated with external service providers, prepared service contracts, and dealt with dealers. Trained and mentored the internal team, monitored P&L, and controlled inventory. Ensured adherence to principle standards across service centers. Consolidated Gulf Co.(CGC)

Manager- Services & QHSE

Nov2007-Jun2017

Led a team of 75 members in providing electronics repair services for mobility devices, tetra devices, TVs, audio systems, and other electronic products. Implemented and maintained QHSE standards, ensuring compliance and conducting audits. Successfully managed large-scale projects for clients like Villagio, Lulu,Qatar UAE Exchange, Mashreq Bank, Barwa Bank, and Al Meera Mall, involving CCTV, CAMS, and access control systems. Optimized service delivery, managed vendor relationships, and ensured customer satisfaction.

Axiom Telecom (UAE)

Team Leader-Service Delivery (Division-Service)

Jan 2001-Nov2007

Managed service operations in UAE, Qatar and London branches. Organized training programs, established departmental processes, and maintained turnaround times for repairs. Ensured customer satisfaction through effective follow-up and quality service.

Jumbo Electronics (UAE) Dec 1997-Jan2001

Sr. Technician-Service Delivery (Division-Service) Servicing Nokia,Motorola, Bosch, DELL, Acer, Brother and Ricoh products. Other Experiances

Jul1995-Nov1997M/sAtco Products Ltd.,Pune/Nagpur as Customer Support Engineer(Division-Weigh Scale) Oct 1994-Jul 1995 M/s Indian Market Bureau, Mumbai as QA Engineer (Division-Market Research) Quality check for the machine used for market research. Sep1993-Oct1994M/s Sisri WeldAids Pvt. Ltd. Pune as Service Engineer(Division-Welding Machine) Certifications & Trainings

Bosch Mobile Phones Technical Training in Denmark

Nokia Mobile Phones Technical Trainings at Nokia, Dubai

PMP training in Qatar(MMI-Qatar)

ISO14001:2015 Lead auditor

OHSAS18001:2007Lead auditor

ISO14001:2004 Internal auditor

OHSAS18001:2007 Internal auditor

Attended Nebosh IGC1,IGC2&IGC3 general certificate

IOSH Managing safety certified.

Education

Master’s Program in Business Administration (MBA) in Operations & Project Management Diploma in Telecommunication Engineering (Electronics & Communication) from Board of Technical Education, Bangalore

Diploma in Fire &Safety Engineering

IOSH Managing Safety Certification

Other Courses & Certification

ISO Lead Auditor Course from BSI, Dubai

OHSAS Internal & EMS Internal Auditor Course from Velosi, Qatar LeadauditorISO14001:2004;OHSAS18001:2007.

Personal Information

Address: AliBinAli PO Box75,Old Airport Road, Um Ghuwalina, Doha, Qatar Languages: English, Hindi, Kannada,Malayalam &Tamil Nationality: Indian

Visa Details: Residence Visa

NOC: Available

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