Quality Assurance Lead Technologist

Jared Hood

Quality Assurance Lead Technologist

Aurora, CO, United States

303-***-**** · ***********@*****.***

Linkedin, bold.pro

Signature Strengths and

Competencies

Atlassian Suite (Jira,

Confluence, Bamboo)

COTS (Commercial Off The

Shelf)

SaaS (Software as a Service)

Selenium test automation

Python

Performance Testing

Agile Methodology

Waterfall Methodology

Software Development

Lifecycle

Functional and Non

Functional testing

Integration testing

REST API (Postman, SOAP,

REST assured)

Testrail

SQL

Hobbies

Daddy/Daughter Dates

(Usually the park and ice

cream), Classic BMW's,

Horology, Baseball

Career Snapshot

With over 20 years of experience in Information Technology Quality Assurance, I possess strong skills in leading test teams and creating and executing complex test scenarios in front-end web and mobile applications and database systems, in all phases of the software testing lifecycle. My expertise spans various industries, successfully improving product quality by 30% in 6 months through strategic testing approaches and collaboration. My goal, and the goal I have with my supporting teams, is to seek not just defect prevention, but overall customer satisfaction.

Signature Achievements

• Led test effort and created and executed robust end-to-end test for Saleforce integration across 3 highly critical business applications and successfully deployed in under 3 months.

• Successfully implemented robust end-to-end, functional, integration, and automated regression efforts for several transformative software deliverables for SaaS, COTS and OTT products.

• Created and implemented automation framework to validate critical real estate data using Python and cloud applications within 2 weeks, in order to meet tight regression deadlines.

• Led transition for several project and test management solutions (Jira, Confluence, Zephyr), improving project and test capabilities by 80%

• Organized system installation and system upgrade testing and documentation efforts for Dish Network and Starz platform technologies, establishing processes still in use today.

Education and Certifications

Business Management, Patten University, Oakland

August 2012

Certified Tester Foundational, ISTQB

February 2019

Certified Test Manager, ISTQB

July 2023

Employment History

Quality Assurance Manager, UDR, Highlands Ranch

November 2021 — November 2024

• Led testing efforts for MDM to MTS database transition, including conducting complex API, database and Apigee validations

• Managed and coordinated operational and testing activities for team off 10 offshore engineers.

• Led transition from Excel to Zephyr test management, greatly increasing test design assets, defect and resolution capabilities among QA teams.

• Led JIRA Administration for cross functional teams, including product, development and QA

• Deployed automation tools in cloud environments, reducing manual testing efforts by 30% and improving overall testing efficiency within a 3 month period.

• Provided tech support to key business stakeholders during UAT and software deployments

Senior Quality Assurance Engineer, Pax 8, Greenwood Village July 2021 — October 2021

• Executed comprehensive testing to validate software functionality for installation and upgrades for the Pax8 enterprise suite, enhancing data enrichment for a high-volume SaaS platform.

• Improved product quality for software systems by coordinating rigorous end-to-end and regression testing prior to production deployments, leading to on-schedule releases.

• Acted as QA subject matter expert in cross functional meetings with external vendors to determine if their platforms were cross-functionally capable of integrating with our API.

• Collaborated with the development team to perform tests in lower environments, in order ensure code coverage and stability. QA/UAT Lead, Spectrum, Greenwood Village

March 2018 — July 2021

• Reduced defect rates by 50% within 6 months by implementing a structured approach to automated, integration and user acceptance testing that allowed for new software releases in a timely manner.

• Provided hands-on leadership for functional, end-to-end, integration and UAT testing effort for Salesforce across 3 platforms increasing product success rates through iterative deployments on a COTS product.

• Created Performance and Load testing framework for business critical applications, ensuring optimal data load.

• Integrated Zephyr scale test management and AHA product development into Jira, positioning cross functional teams with the strategic tools to increase product success.

• Took initiative to work with key stakeholders to resolve critical issues during user acceptance testing, resulting in a 40% increase in UAT delivery speed in 2 years.

• Implemented Selenium automation framework to perform regression in order to validate key business requirements critical to sales user journey. Principal Quality Assurance Lead, Spot X, Westminster April 2017 — September 2017

• Enhanced release process by leading three test teams to successfully schedule and test weekly release candidates, ensuring production integrations were up-to-date.

• Established comprehensive data gathering system for integration issues, reporting defect trends to respective product owners, dramatically improving production readiness.

• Managed transition to Zephyr test case management, conducting training sessions to fill knowledge gaps.

• Collaborated with development team to build and test new Linux installation procedures, leading to a 20% decline in installation time.

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