Customer Service Quality Control

MIRANDA BROCK

919-***-**** Hillsborough, NC *************@*****.***

FLORAL DELIVERY EMERGENCY MEDICAL TECHNICIAN-BASIC

PROFILE SUMMARY

Reliable and detail-oriented floral delivery professional with a passion for flowers, customer service, and efficient logistics. Known for a friendly, customer-focused attitude and a commitment to delivering floral arrangements in perfect condition and on time. Familiar with the Chapel Hill area and skilled in navigating local routes quickly and effectively. Brings a strong sense of responsibility, punctuality, and care to every delivery. Eager to support smooth order handling and provide a positive customer experience from start to finish.

RELEVANT SKILLS/AREA OF EXPERTISE

Floral Product Care Router Navigation Punctuality Professional Customer Service Communication Weeding Order Handling Attention to Detail Quality Control Problem Solving CPR and First Aid Certified Basic Life Support (BLS)

PROFESSIONAL EXPERIENCE

Market Flower Preparer Wild Hare Farm April 2025 – Present

Flower Transport: Packaged flower bunches securely for transport, minimizing damage during delivery to local markets

Post-Harvest Flower Prep: Sorted and graded fresh-cut flowers by size and color for visual appeal; bundled and packaged flowers for safe transport to market.

Quality Control: Monitored flower quality post-harvest to identify and discard non-viable stock

Farm Hand Firefly Farm April 2025 – Present

Transplanting & Irrigation: Transplanted flower seedlings with careful spacing and root handling; maintained consistent irrigation across field and garden beds.

Crop Maintenance: Managed weeds and pests through mowing, hand weeding, mulching, and pruning.

Livestock Care: Fed and cared for livestock, cleaned stalls, and maintained fencing and enclosures as needed. Ensuring proper amounts of food are distributed and clean adequate water is available.

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Package Truck Unloader UPS October 2024 – Present

Unloading Packages: Safely and efficiently unloaded packages from UPS delivery trucks using appropriate tools and equipment. Handled packages of varying sizes and weights, following operations policy procedures for proper heavy lifting techniques to prevent injury.

Sorting and Organizing: Ensured packages are organized in a way that facilitated quick prioritization and easy handling by other team members. Sorted packages by destination, size, and other criteria to ensure accurate delivery routing.

Teamwork: Worked in close coordination with other unloaders and warehouse staff to ensure that packages were processed quickly and efficiently. Communicated effectively with team members and supervisors to address any challenges.

Emergency Medical Technician (PRN) Amphibious Medics June 2020 – Present

Patient Assessment: Skillfully evaluated and triaged 50+ patients, developing treatment plans and proficiently handling first aid and necessary referrals for various emergency conditions.

Incident Documentation: Diligently completed detailed and accurate electronic health records (EHR) for each case, ensuring thorough records for over 50 incidents. Maintained high standards of filing documents for effective patient follow-up and legal compliance.

Medical Communication and Follow-Up Care: Established and maintained effective communication with external medical providers, discussing over 25 cases regarding workers' injuries and healing progress.

Seasonal Farm Assistant McAdams Farm May 2024- October 2024

Efficient Seedling Transplantation: Successfully transplanted over 1,500 seedlings from greenhouse to field, optimizing spacing and care protocols, resulting in a 10% improvement in plant resilience.

Field Operations and Maintenance: Contributed to strategic field planning, assisted in preparing and treatment of fields, monitored crop health, and promptly reported issues to supervisors for swift resolution.

Flower and Produce Harvesting: Skillfully harvested flowers at peak bloom, conducting rigorous quality checks to ensure freshness and longevity, with a focus on discarding substandard blooms.

Physician Substitute/Emergency Medical Technician Octapharma August 2023- February 2024

Comprehensive Medical Assessments: Efficiently performed over 300+ medical evaluations and medical history records of potential donors for automated plasmapheresis procedures.

Enhanced Donor Suitability Process: Collaboratively determined the suitability of over 90 new applicants per month in consultation with a donor center physician.

Streamlined Donor Evaluation Protocol: Led quality improvement initiatives to update donor procedures, resulting in improved donor retention and improving the donor recruitment process by 20%.

Professional Bus Operator Go Triangle January 2023 – April 2023

Safe Transport and Efficiency: Strictly adhered to North Carolina state law vehicle safety protocols to enhance overall company reputation while maintaining a zero-incident safety record.

Effective Communication: Provided route and schedule information to approximately 1,200 passengers monthly, enhancing customer relations and clarity through speaking and writing.

Personal Vehicle Delivery Driver UPS October 2022 - December 2022

Timely Delivery Performance: Achieved a 100% on-time delivery rate by delivering approximately 120 packages daily, totaling around 3,600 packages per month.

Safe Driving Compliance: Adhered to all traffic and safety regulations across 3,000+ miles of driving, ensuring the safety of packages and personal vehicles.

Customer Service Representative Refuel June 2022 – October 2022

Transaction Handling and Customer Service: Efficiently processed over 70 transactions daily, totaling more than 2,200 transactions each month, with a focus on customer service excellence.

Store Maintenance and Teamwork: Collaborated with a team of 5 to maintain store presentation standards, contributing to an increase in store efficiency by 20%.

Residential Advisor Caramore Community December 2021 – June 2022

Health Monitoring and Compliance: Accurately documented daily medication administration for 30+ residents, achieving a 90% compliance rate with health standards.

Conflict Resolution and Environment Management: Successfully managed and resolved 15+ resident conflicts monthly, maintaining a positive and safe living environment.

Stable Hand Frog Pond December 2020 –March 2021

Mucking Stalls: Clean and maintain horse stalls, ensuring they are safe, hygienic, and comfortable for the horses.

Facility Maintenance: Help maintain the barn, paddocks, arenas, and fencing to ensure a safe and clean environment for horses and staff.

Feeding & Care: Provide daily care to horses, including feeding, grooming, and ensuring their general well-being

EDUCATION

Emergency Medical Technician Basic Durham Technical Community College May 2011 and May 2018

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