Customer Service Representative
Resume:
KEOSHA SCARBOROUGH
Fayetteville, GA *****
**********@*****.***
WWW: Bold Profile
Customer Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Hardworking and reliable patient service representative with strong ability in the healthcare field. Offering active listen and communication. Highly organized, proactive and punctual with team-oriented mentality.
Strong interpersonal skills
HIPAA Compliance
Customer Service
Medical terminology knowledge
Data Entry
Inbound and Outbound Calling
Microsoft Excel
Typing 45 WPM
Microsoft Outlook
10/2023 to Current
SPECTRAFORCE TECHNOLOGIES INC.
Raleigh, NC
Patient Service Representative
Answered incoming calls in a professional manner.
Adhered to HIPAA regulations when handling confidential patient information. Provided customer service by answering patient questions and addressing concerns. Documented and managed patient information in computer system. Explained policies, procedures and services to patients. 05/2023 to 10/2023
OPUSING LLC
Fairburn, GA
Food Processor
Maintained organized, clean and sanitized work areas. Followed established procedures for safety and productivity. Checked finished items against company quality standards. Reviewed quality of products and segregated into appropriate areas. Cleaned, cut and prepared food ingredients for use in recipes. Kept accurate records of all processed foods including weight, quantity and temperature readings. 01/2023 to 05/2023
SITEL OPERATING CORPORATION
Nashville, TN
Customer Service Representative
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Provided excellent customer service to resolve customer complaints in a timely manner. 10/2021 to 12/2022
ALORICA INC
Irvine, CA
Healthcare Customer Service Representative
Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Managed incoming calls from patients and other healthcare facilities to provide information or schedule services. Adhered to HIPAA regulations when handling confidential patient information. Updated patient files in accordance with company policy and procedure guidelines. Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor. SUMMARY
SKILLS
EXPERIENCE
BACHELOR OF SCIENCE: HEALTH MANAGEMENT AND CLINICAL ASSISTANCE 11/2018 Colorado Technical University, Colorado Springs, CO ASSOCIATE OF SCIENCE: HEALTH ADMINISTRATION 06/2016 Colorado Technical University, Colorado Springs, CO HIGH SCHOOL DIPLOMA 05/2008
Creekside High School, Fairburn, GA
English:
Professional
EDUCATION AND TRAINING
LANGUAGES
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