Project Manager Management

SUMMARY

As a results-driven Project Manager and Agile Coach, I have over 10 years of experience leading transformation initiatives in the healthcare and banking/financial services sectors. My expertise spans strategic project planning, cross-functional collaboration, and risk management, ensuring seamless execution of projects on time and within budget. I excel in managing multiple projects simultaneously, tracking deliverables, and effectively communicating with stakeholders, including executive leadership. Utilizing enterprise project management tools such as Jira, Microsoft Project, and the MS Office Suite, I drive transparency, efficiency, and alignment with business objectives. Leveraging expertise in product development, application integration, Agile transformation, and continuous improvement, I drive collaboration and empower teams to achieve high performance. I specialize in leading complex projects, aligning business objectives with key results (OKRs), and delivering initiatives that meet strategic goals with minimal risk.

CORE COMPETENCIES

Project Management (PMP)

Agile/Scrum/Kanban/Coach

Scale Agile Framework (SAFe)

ITIL/SDLC Foundation

Six Sigma Lean Process

CICD & Resiliency

Jira/Confluence/Trello

Cross-functional Collaboration

Risk Management & Mitigation

Strategic Planning

Cloud Strategies (Azure/AWS)

Team Leadership

WORK HISTORY

Assistant Vice President Project Manager Scrum Master/Coach Wealth Technology

M&T Bank, Wilmington, DE

2018 – present

Notable accomplishments:

oImplemented a strategic wealth management application that reduced over $1.5 million in cost savings for the bank by consolidating several IT applications, enhancing customer satisfaction, and streamlining the technology ecosystem. Successfully reduced and eliminated antiquated point solutions, improved overall application integration, functionality, and efficiency across departments.

oDeveloped and implemented lean agile metrics and standardized project reporting leading to a 20% reduction in project delivery costs and improved team capacity by 15%, resulting in increased productivity.

oDeveloped reporting analysis and insights from Jira using PowerBI metrics, leading to a 20% improvement in process efficiency and team proficiency. Used evidence-based decisions and key performance metrics to guide software testing methodology leading to significant improvements in product quality.

oCreated an agile project management framework and a community of practice including reporting metrics to inspect, adapt and monitor team progress and performance.

Lead the planning and execution of transformation projects, ensuring adherence to scope, timeline, and budget. Develop detailed project plans, tracking tools, and resource allocation strategies to optimize efficiency and deliver results.

Coordinate between stakeholders, developers, and business analysts, driving collaboration and alignment. Prepare and present project reports and presentations, risk assessments, and performance analyses to senior leadership.

Communicate with cross-functional IT and business teams, ensuring alignment and prompt resolution of project challenges. Manage project schedules, budgets, and manage Risks Issues and Dependencies (RID) ensuring timely delivery of key milestones.

Monitor project progress, identify potential risks, and implement mitigation strategies to minimize disruptions.

Facilitate project meetings, create meeting minutes, and develop status reports to inform executive leadership.

Partner with the application and infrastructure (DEV/OPS) teams to implement key customer-facing applications to the Azure cloud. Support the application teams to improve the CI/CD process to include automation of release management.

Maintain and organize project documentation, ensuring regulatory and both internal and external compliance adherence.

Assistant Vice President Project Manager Scrum Master Enterprise Security

M&T Bank, Wilmington, DE

2016 - 2018

Notable accomplishments:

oConducted a business impact analysis (BIA) and risk assessment, leading to a comprehensive transformation plan that enhanced technology operations and boosted productivity by 40%.

oReduced cycle time by 15% and increased team productivity by implementing Kanban boards and visual management techniques. I identified impediments and barriers in the software development lifecycle and implemented Lean principles to streamline workflows and eliminate waste.

Managed the end-to-end delivery of large-scale multimillion-dollar projects for system resiliency and cloud migration initiatives by collaborating with stakeholders to define project scope, allocate resources, and mitigate risks. Successfully delivered projects on time and within budget, exceeding customer expectations.

Directed multiple teams through Agile transformations, coaching them in Scrum and scale Agile practices.

Conducted enterprise training sessions on Agile methodologies and facilitated knowledge sharing sessions to promote a culture of learning and growth. Facilitated scrum ceremonies and managed daily stand-ups, sprint planning, backlog refinement, and retrospective meetings.

Supported continuous integration and delivery of Cyber security initiatives to enhance resiliency through detection and monitoring tools. Designed and facilitated feedback loops aligning business requirements with technical development efforts to meet business and organizational goals.

Led the development and execution of PI planning, prioritizing cross functional team engagement to align with technology and business goals and objectives.

Principal Associate, Project Manager Enterprise Resiliency

Capital One, Wilmington, DE

2006-2016

Notable accomplishments:

oImplemented continuous improvement practices within the DEV/OPS team that optimized workflows and aligned team efforts with strategic goals, leading to measurable business outcomes.

oDeveloped solution epics and features within the Agile framework and created acceptance criteria based on business requirements thus achieving 100% participation in resiliency preparedness.

oSpearheaded the creation and implementation of value chain processes, including hierarchy diagrams linking key business value chains to project initiatives, focusing on short to mid-term product deliverables.

Implemented Agile methodologies using Jira and Confluence tools to enhance IT application processes and infrastructure support models. Created backlog stories to prioritize resiliency program assignments and streamlined workflow processes.

Reduced and eliminated risks related to IT systems by establishing and implementing disaster recovery AWS cloud strategies and business continuity methodologies.

Achieved out-of-region recoverability for cloud technology within the resiliency and recovery program.

Project Manager for the enterprise resiliency program for all lines of business to develop strategic enterprise resiliency testing programs. Designed resiliency and recovery reporting metrics, performed risk and gap analysis, implemented tools and dashboards to validate resiliency preparedness and results.

Exceeded resiliency verification benchmarks by collaborating with the Business Risk Office and IT teams to create comprehensive resiliency and recovery exercise reports, including testing matrix, risk scoring, and lessons learned.

Business Continuity / Disaster Recovery Project Leader

Christiana Care Health System, Newark, DE

1999-2006

Notable accomplishments:

oDirected the enterprise Disaster Recovery (DR) and Business Continuity (BC) program for multiple data centers, including external vendor hot sites, while developing strategic enterprise resiliency testing programs.

oNegotiated new agreements with external vendor hot sites, achieving a 30% reduction in annual costs.

oPartnered with executive leadership to establish an internal DR site, leading to a 40% cost reduction in external vendor contracts within the first year.

oManaged the design, development, and maintenance of internal and external DR sites, including testing of critical systems. Spearheaded an in-region data center resiliency program, reducing dependency on external vendors and saving the healthcare system over $1 million annually.

Collaborated with hospital emergency management teams, FEMA, and DEMA to conduct comprehensive emergency preparedness exercises.

Prepared business impact analysis (BIA) and risk assessments to evaluate IT system vulnerabilities and their impact on business operations, recommending strategies to mitigate or eliminate risks.

Designed and launched a centralized DR website to provide a single point of access for all standards, procedures, documentation, and feedback. Established the first DR governance guidelines, encompassing testing methodologies, annual testing metrics, and post-test review processes.

Implemented and maintained DR standards while ensuring compliance with JCAHO, HIPAA, and CAP regulations.

Defined recovery time objectives (RTOs) and recovery point objectives (RPOs) to ensure the seamless resumption of business operations following disruptions. Collaborated with IT security teams to uphold data protection and compliance.

Formed and integrated an IT emergency response team into the hospital’s broader emergency preparedness plan.

Founded a disaster recovery steering committee and provided regular progress updates to senior management.

EDUCATION

Wilmington University, Major – BA Business Management

CERTIFICATIONS AND PROFESSONAL TRAINING

INFORMATION TECHNOLOGY SKILLS

Project Management PMP

Jira, Confluence, Trello, Miro, Rally, VersionOne

Scrum Certification CSM, CSP, ACSM, COACH

Amazon Web Services (AWS)

SAFe’ Certification

Microsoft Azure, PowerBi

Continuous Quality Improvement (CQI)

GitLab/ADO

ADDITIONAL PROFESSIONAL ACTIVITIES

Directed the United Way of Delaware annual corporate fundraising campaign.

oDeveloped marketing, communications, and promotions to increase donations.

oStrategically engaged senior leadership.

oCultivated donor relationships.

oAchieved fundraising goals to support the organization's mission and initiatives.

Active committee member for the corporate charitable committee leading and coordinating philanthropic efforts that support the community and promoting a culture of social responsibility within the organization.

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