Management and leadership, Customer satisfaction, Multitasking

Luana Barbosa Da Silva

*****.****@*****.*** 571-***-**** Alexandria, VA 22304

SUMMARY

Results-driven manager with strong background in operations, sales, customer service and leadership. Excellent public-facing point person for clients, customers, vendors and service providers. Tech savvy and efficiency focused.

EXPERIENCES

Office Services Manager The Millennium Group - Aug 2024 – Currently Responsible and accountable for all aspects of the day-to-day. Develop and manage operational initiatives to meet service needs. Hires, trains, develops and appraises staff effectively. Ensure compliance with company policies and service level agreements (SLA). Keeps client informed of operational efficiencies and potential problems. Maintain records, security, and confidentiality of client materials. Keep facilities organized and uphold quality standards. Anticipate challenges, meet deadlines, and ensure timely corrective actions. Supervisor The Millennium Group Jan – Aug 2023 Monitor operations for efficiency and quality of service. Manage meetings calendars, and report to manager and above. Monitoring financial performance, to maintain budget compliance. Oversee daily mail and printing services across client facilities. Ensure the procedures and tasks are completed on a timely basis . Collect data for monthly reports, complete and submit reports as required. Proficiency in explaining products, services, turnaround times, to guarantee clients satisfaction Coordinate the deliveries, pickup of materials within, between, to, and from various departments. Office Services Lead The Millennium Group - Nov 2022 – Jan 2023 Trained new team members according to company policies and procedures. Responsible for biweekly inventory

Worked solving problems, to improve operations, and provide exceptional customer service. Continuous guidance and mentorship on best practices while providing constructive feedback. Other responsibilities as assigned by Supervisor

Office Services Associate The Millennium Group Aug – Nov 2022 Sort mail and packages received on the mail room.

Retrieval and distribution of all types of mail.

Process ongoing and outgoing mail and packages.

Make pick-ups and deliveries to the Post Office and campus buildings. Perform digital mail services as directed for specified departments. Operate loading dock to handling deliveries and freight. Provide customer service to internal customers at window. School lead administrator Fairfax Academy of Early Learning - Falls Church, VA Jun 2021 - Jul 2022 Develops, implements, assesses, and modifies dynamic program for preschooler's. Managed teachers training and meet with staff quarterly for performance reviews. Feedback to parents and school staff regarding students' progress, expectations, and goals. Schedule and manage conference process in accordance with center guidelines. Seeks opportunities for professional development through trainings and workshops Support the school philosophy, community, and policies Organizes and set classroom systems and procedures. Supervision of classroom to ensure a clean, safe, organized, and appealing environment. Be aware of the number of children in your care and always maintain staff/child ratios. Store Consultant FedEx Office - Falls Church, VA Jan 2020 - Mar 2021 Consultant in a retail environment, providing expertise in printing, reprographics, and shipping services. Ensures confidentiality of customer data and careful handling of documents, media, and packages. Processes financial transactions using a Point-of-Sale terminal (POS). Assembles parcels and process shipments. Expert in sets up and operates reprographics machines. Managed logistics operations to meet customer expectations and financial standards and policies Open and close store, include handling and depositing large amounts of cash. Provides an outstanding customer service.

Office Manager Net Claro SA - Santos, São Paulo Feb 2014 to Jul 2017 Manage projects and teams to achieve goals and continuous improvements. Trained new employees while performing complex administrative tasks in front office operations. Responding to customer's inquiries and concerns and directing them to the appropriate department. Organized diversified workload for office efficiency, and trained the new employees of the department. Administrative Assistant Aug 2013 - Jul 2014

Reviewed and updated client confidential files and inserted in database to maintain accurate records. Technician support through the phone to customers and third part partner company. Managed documents by organizing forms, filing records, preparing correspondence, and creating reports. Keep records of essential organizational information, eliminating outdated records. Arranged schedules for management to meet with clients and business partners. Inventoried office supplies and managed ordering of new supplies whenever required. EDUCATION

Technician in work safety - Santos, SP Completion Feb 2018 Port Logistic Operation – Santos, SP Completion Mar 2011 High school - Praia Grande, São Paulo, Brazil Completion Nov 2008