Technical Support Engineer

Deborah Bamigbade

Phone: 651-***-**** Email: ***********@*****.***

Professional Summary

Experienced Support Engineer with a robust background in Microsoft technologies, network security, and IT systems. Proven track record in troubleshooting, customer service, and technical support across Microsoft Teams, Outlook, and SharePoint. Adept at solving complex technical issues, leveraging strong knowledge in cybersecurity, automation, and systems administration. Passionate about continuous learning and currently pursuing a Master’s degree in Cybersecurity. Education

Master of Science in Cybersecurity (Expected 2026) South North Hampshire University

Bachelor of Science in Computer Engineering (2022) Minnesota State University, Mankato

Technical Skills

• Microsoft Suite: Office 365, Microsoft Teams, SharePoint Online, OneDrive, Exchange Online

• Security Technologies: VPN, IDS/IPS, Firewalls, Wireshark, TLS, SPF, DKIM

• Cloud and Automation: Microsoft Graph, PowerShell, Power Platform, Azure, VMware

• Networking: TCP/IP, DNS, SMTP, OSI Model

• Project Management Tools: Microsoft Project, Visio

• Data Visualization: Power BI, Qlik Sense

• Development & Scripting: Python, SQLite, Visual Studio

• Other: Active Directory, Network Protocols, Windows, macOS Professional Experience

Microsoft, Dallas, TX

Technical Support Engineer – Microsoft Teams

March 2023 – Present

• Delivered expert technical support, resolving complex issues related to Microsoft Teams and its integration with Microsoft 365 services.

• Acted as a trusted advisor to clients, collaborating across teams and using advanced troubleshooting tools like Wireshark and PowerShell for network monitoring and automation.

• Gained expertise in Exchange Online, SharePoint Online, and OneDrive for Business, helping clients manage data and streamline workflows.

• Provided insights into best practices, particularly around network security, by leveraging knowledge in protocols such as TCP/IP and DNS.

Technical Support Engineer – Microsoft Outlook

August 2022 – March 2023

• Resolved escalated issues related to Microsoft Outlook, ensuring seamless integration with Microsoft Exchange Server across platforms.

• Demonstrated deep understanding of email security protocols (TLS, SPF, DKIM), improving overall security postures for clients.

• Assisted in the configuration and management of Outlook applications, handling issues on Windows, macOS, and mobile devices.

Stagwell, Minneapolis, MN

Information Technology Intern

May 2022 – August 2022

• Provided global IT support, maintaining service excellence through ticketing systems and hardware management.

• Collaborated with vendors and partners to troubleshoot end-user devices remotely and on- site.

• Managed and configured Active Directory accounts, contributing to smooth business operations.

Aurora Flight Sciences (Boeing), Cambridge, MA

Information Technology Intern

June 2021 – August 2021

• Partnered with SharePoint Administrators to enhance and deploy SharePoint solutions, including redesigning the company’s intranet, which gained recognition from executive leadership.

• Led UX design initiatives, implementing feedback and improving site functionality for end- users.

Zedfox Technologies, Remote

Software Engineering Intern

March 2021 – June 2021

• Automated data processing tasks using Python and SQLite, increasing operational efficiency for insurance broker information management.

• Designed geolocation solutions and visualized data through Qlik Sense, empowering the product team with actionable insights.

Certifications

• Microsoft 365 Certified

• Microsoft Teams Certified

• Microsoft Security, Compliance, and Identity Fundamentals

• Microsoft Azure Fundamentals (in progress)

Professional Affiliations

• BAM (Blacks at Microsoft) Team Ambassador

• BAM (Blacks at Microsoft) Give Project Manager

Activities and Leadership

• Lead team initiatives within BAM, focusing on community service and mentorship.

• Actively participate in cross-functional teams to improve internal support systems and promote diversity and inclusion within Microsoft.

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