Customer Service Travel Agent
Resume:
Tiffany Julien
TRAVEL AGENT
Experienced Travel Agent with a proven track record of fostering strong client relationships and delivering exemplary customer service. Skilled in researching and offering optimal travel options, negotiating rates, and coordinating travel arrangements for diverse clientele. Proficient in managing credit and debit card transactions with professionalism and securing new travel assignments. Adept at exceeding sales quotas and consistently garnering 5/5 star customer reviews. Known for generating new sales leads and building lasting customer relationships. Proficient in recommending add-on services to enhance customer experience and increase company revenue.
PERSONAL INFORMATION
Address:,,
Nationality:
Driving License:
Hobbies:
SKILLS
Customer Service
Client Relationship Management
Sales
Travel Coordination
Negotiation
Credit Card Transactions
Add-On Sales
Research
Service Advising
WORK EXPERIENCE
* January 2024 – November 2024
TRAVEL AGENT at Archer Travel Service,
- Fostered strong client relationships to ensure customer satisfaction and secure repeat business
Researched and offered optimal travel options, negotiating rates to enhance customer satisfaction
Coordinated travel arrangements for diverse clientele, including groups, couples, executives, and special needs individuals
Managed credit and debit card transactions, handling sensitive information with professionalism
Provided exemplary customer service, securing new travel assignments and building lasting relationships
* July 2020 – November 2024
SERVICE ADVISOR at Tesla,
- Provided vehicle information and assisted with warranties, adjusters, and body shops
Recommended add-on services to enhance customer experience and company revenue
Developed cost estimates for materials, supplies, and labor
Handled challenging situations with ease
Offered friendly and efficient customer service
Informed customers of service specials and completion times
Maintained high customer satisfaction standards
Worked remotely with the mobile team to schedule service repairs
Set up daily routes for appointments
As a Service Advisor at Tesla, I provided vehicle information and assisted with warranties, adjusters, and body shops. I recommended add-on services to enhance customer experience and company revenue, and developed cost estimates for materials, supplies, and labor. I handled challenging situations with ease, offered friendly and efficient customer service, and maintained high customer satisfaction standards. Additionally, I worked remotely with the mobile team to schedule service repairs and set up daily routes for appointments.
* November 2018 – July 2020
AUTOMOTIVE SERVICE ADVISOR at BMW of Riverside,
- Interacted with customers to address inquiries and provide vehicle information.
Collaborated with extended warranties, adjusters, body shops, managers, and the sales team.
Managed challenging situations with ease, delivering friendly and efficient service.
Informed customers about service specials, completion times, and expenses.
Recommended add-on services to enhance customer experience and increase revenue.
* January 2011 – November 2018
SERVICE CONSULTANT at Lexus Westminster,
- Exceeded 110% of monthly sales quota consistently
Achieved $160K+ in monthly service sales
Maintained a monthly average of 70+ tire sales
Garnered consistent 5/5 star customer reviews
Generated new sales leads and fostered strong customer relationships
* February 2007 – December 2010
SERVICE CONSULTANT at Fletcher Jones,
- Exceeded sales quota by 115%
Supervised a small team
Relocated to Chicago for a year due to promotion
Maintained an average of 140 customer write-ups per month
EDUCATION
* June 2006
Atascadero High School, Atascadero High School Diploma
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