Customer Service Technical Support
Resume:
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Tammy D King
Reynoldsburg, OH 43068
***********@*****.***
OBJECTIVE
To find meaningful employment in a profession that is both fulfilling and rewarding. My greatest fulfillment and reward is the ability to earn an income while doing what I love most – helping to make a difference in the lives of others.
EXPERIENCE
CLI - Time4Learning, Dallas, TX - Customer Service Rep II APRIL, 2022 - February 2025
Job Responsibilities: Providing inbound/outbound calls, curriculum, and billing inquiries, chat, and email technical support for homeschooling families.
Cambium Assessment, Grove City, OH- Customer Service Representative
JANUARY 25, 2021 - April 2022
Job Responsibilities: Providing inbound calls and email technical support for district administrators, district coordinators, school coordinators, and educators/teachers administering the Department of Education’s State required testing to students in grade levels 3-11. GAP Inc., Grove City, OH - Seasonal Customer Service Representative (Hired for Peak Season)
OCTOBER 2020 - JANUARY 2021
Job Responsibilities: Providing inbound telephone support, selling new and or additional products and or services, assisting with all other inquiries - troubleshooting, tracking packages, submitting technical issue tracks, and escalated calls, multitasking to navigate several programs/screens at one time.
Promise Communications, LLC, Columbus, OH - Customer Care Professional (Owner-Self Employed)
FEBRUARY 2018 - PRESENT
Job Responsibilities: Providing inbound/outbound telephone support, SKILLS
Administrative & Basic
Clerical Skills - typing, filing,
and basic computer
Customer Service/Customer
Relations - critical thinking
and interpersonal skills,
verbal communication
AWARDS / ACHIEVEMENTS
Licensed & Ordained Minister
of the Gospel
Licensure for Promise
Enrichment Academy - ODJFS
LANGUAGES
English
FIELD(S) OF INTEREST
Administration, Psychology –
Counseling, Social Work & Child
Development
INTERESTS AND ACTIVITIES
Ministry, Singing, Dance, Writing
& Reading
VOLUNTEER EXPERIENCE
selling new and or additional products and or services, assisting with all other inquiries - troubleshooting, tracking packages, submitting technical issue tracks, contacting vendors, handling escalated calls, and multitasking to navigate several programs/screens at one time. Clients: Home Depot, Alliance Advisors -Proxy Votes Specialist JCPenney, Columbus, OH - Customer Care Representative JULY 2017 - FEBRUARY 2018
Job Responsibilities: Providing inbound/outbound telephone support, selling new and or additional products and or services, assisting with all other inquiries - troubleshooting, tracking packages, submitting technical issue tracks, and escalated calls, multitasking to navigate several programs/screens at one time.
DHL, Etna, OH— Quality Assurance Clerk
JUNE 2016 - JULY 2017
Job Responsibilities: Responsible for verifying and inspecting products, identifying, documenting, and working closely with the supervisor, line leads, and other workers to correct all errors, ensuring that the best possible product is being distributed to our customers. Dominion Early Learning Center, Reynoldsburg, OH — Preschool Teacher
MARCH 2016 - JUNE 2016
Job Responsibilities: Responsible for the overall care of the children, classroom oversight and management, developing and executing the lesson plans, developing & maintaining a relationship with the parents - partnering with them to raise their child(ren).
Rainbow Child Care Center, Pickerington, OH —
Kindergarten Academy Teacher
JULY 2015 - MARCH 2016
Job Responsibilities: Responsible for the overall care of the children, classroom oversight and management, developing and executing the lesson plans, developing & maintaining a relationship with the parents - partnering with them to raise their child(ren).
Eagle Preparatory Academy, Blacklick, OH — Kindergarten Teacher / Summer Camp Coordinator & Teacher
SEPTEMBER 2014 - JUNE 2015
Job Responsibilities: Teacher – responsible for the overall care of the children, classroom oversight and management, developing and executing the lesson plans, developing & maintaining a relationship with the parents - partnering with them to raise their child(ren).
Sunday School Teacher, Summer
Camp Teacher, Hospital Visitor
Registration
Summer Camp Coordinator – responsible for the oversight and daily management of the Summer Camp Program, created & executed the summer camp curriculum & helped to train other staff members. Tiny Toes Learning Center, Columbus, OH — Administrator MAY 2014 - AUGUST 2014
Job Responsibilities: Responsible for the oversight and daily management of the Day Care Center & all employees, helping to schedule all state required training & trained new employees, the “go between” the owner, the staff, & parents, assisted with the hiring and firing of employees. Michael’s Lil Angels, Reynoldsburg, OH — Administrator MARCH 2014 - AUGUST 2014
Job Responsibilities: Responsible for the oversight and daily management of the Day Care Center & all employees, helping to schedule all state-required training & trained new employees, the “go between” the owner, the staff, & parents, assisted with the hiring and firing of employees, and processed all necessary paperwork for new hires and enrollment.
Kingdom Express Child Development Center, Blacklick, OH
— Toddler & School Age Teacher / Staff Trainer
SEPTEMBER 2012 - AUGUST 2013
Job Responsibilities: Teacher – Teacher – responsible for the overall care, classroom oversight and management, developing and executing the lesson plans.
Staff Trainer – responsible to help assist the director with training the staff according to state licensing rules & regulations.
Apple of God’s Eye Day Care Center, Columbus, OH — Assistant Director
JUNE 2006 - FEBRUARY 2009
Job Responsibilities: Responsible for the oversight and daily management of the Day Care Center & all employees, helping to schedule all state-required training & trained new employees, the “go between” the owner, the staff, & parents, assisted with the hiring and firing of employees, and processed all necessary paperwork for new hires and enrollment.
EDUCATION
University of Phoenix, AZ - in pursuit of Bachelor’s of Science in Business Management
NOVEMBER 2017
Liberty University, Lynchburg, VA— pursued Bachelor's of Science in Psychology
SEPTEMBER 2012 - OCTOBER 2014
Withrow High School, Cincinnati, OH— High School Diploma SEPTEMBER 1986 - JUNE 1989
REFERENCES
Tiffany Beckles, 614-***-**** (home) 614-***-**** (Work - Department of Defense) Deborah Staples, 614-***-**** (cell phone)
Olive Stover, former Owner/Director of Apple of God’s Eye Daycare,
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