Customer Service Success

Rupali Panchal

** ***** *** **., ******, NH *****

Email: **************@*****.***

Cell: 603-***-****

Objective

To utilize proven experience in Administration and Customer Service Environments

Summary

A self starter who is adaptable, highly motivated, result oriented and able to set priorities, meet deadlines and can adapt well to a changing environment and enjoys learning new systems

Computer Skills

Proficiency in SAP, Great Plains, Sesame, Goldmine, Windows, Microsoft Word, Excel, Power Point, Sovos

Experience

Pfeiffer Vacuum Inc., March 2024 to present

Presently Assisting AR/AP as assistant.

Invoicing: Issuing invoices to customers for goods or services.

Payment Collection: Collecting payments from customers and posting them to the correct accounts.

Outstanding Debt Management: Identifying and managing outstanding balances, including following up with customers.

Credit and Collections: Managing customer credit and collections policies.

Customer Success Specialist Mar 2022 to 2024

Pfeiffer Vacuum Inc.,

Receive sales orders from customers or sales staff via phone, email, or fax.

Set up, enter, and process sales orders as well demo and loan order.

Quote price/delivery.

Determine and keep records of sales orders, order status, ship date, availability, and back orders.

Efficiently process requests for credit and return goods authorizations from customers.

Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.

Communication both verbal and written in a positive and supportive manner to both external and internal customers.

Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.

Verify special contract pricing is approved and loaded into system accurately.

Invoicing, Credit & Rebills.

Leads special projects and trains the new and existing employees with new procedures.

CUSTOMER SERVICE COORDINATOR Nov 2018 to 2022

Diacom Corporation, Amherst NH

●Working as Customer Service Coordinator with Diacom Corporation in Amherst NH Manufacture & Sales of Custom Molded Diaphragms, Gasket & Seals.

Job profile includes

●Reviewing customer orders, change order and revised purchase order.

●Creating new customer accounts, DC#, Part#, tooling, sample orders.

●Log and prepare quotation paperwork. Determine needs and quotation requirements and derive estimated costs from the cost sheet to develop quotations and proposals.

●Type and ensure approved quotations are distributed to interested parties and remit quotations to customers and reps.

●Track and close out quotation requests and update customer accounts

●Follow up on missing, incorrect, or unclear information, print revisions for distribution.

●Assist in answering telephone inquiries or respond to and handle inquiries from salespersons, customers and others regarding pricing, scheduling and quotations.

●Refers inquiries to appropriate sales or technical representative

●Data entry

TELLER June 2013 to Feb 2016

Commercial Co-Operative Bank Ltd., Vadodara India

Worked as Teller with Commercial Co-op Bank Ltd. based in India, providing services for Banking Sectors.

Job profile includes providing account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, recording deposits, selling cashier's checks, traveler's checks, answering questions in person or on telephone, referring to other bank services.

OFFICE ADMINISTRATOR June 2011 to Feb 2016

Shahi Enterprise Ltd., Vadodara India

●Worked as Office Administrator with Shahi Enterprise Ltd.- Systems & Product Certification Services based in Gujarat, providing services for Quality, Environment, Health and Safety Management Systems.

●Job profile includes preparing audit reports, client communication, planning yearly surveillance audits, planning certification audits, handling retail banking transactions, handling & reporting cash, bank reconciliations, salary pay slips, filling and other office work.

CUSTOMER SERVICE REPRESENTATIVE June 2008 to May 2011

Zaveraat Jewellery Store, Vadodara India

●Worked as Customer Service Representative with Zaveraat Jewellery Store in Vadodara, India - Manufacturing & Sales of Gold & Diamond Jewelries.

●Job profile includes displaying and selling Diamond & Gold Jewelries to retail customers, correspondence with customers, handling cash payments, depositing daily cash, taking daily stock for the products, reporting daily closing stock, assist with administrative duties.

Education

●Degree in Bachelor of Commerce Accounting - Business Management

M.S. University - Vadodara, India

Rupali Panchal

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