Front Desk supervisor
Resume:
SHEENA
WHITE
S
W Stratford, CT *****, USA
************@*****.***
PROFESSIONAL SUMMARY
Dynamic and results-driven professional with extensive experience at Army and Air Force Exchange Services. Proven ability in team building and effective planning, successfully managing inventory and enhancing customer satisfaction. Skilled in conflict management and mentoring, ensuring high standards of service and operational efficiency. SKILLS
• Administrative skills • Conflict management • Listening skills
• Effective planning • Team building and supervision EXPERIENCE
Foreman Panera Bread June 2024 - March 2025
Army and Air Force Exchange Services Fort Campbell North, Kentucky
• Delegated work to staff, setting priorities and goals
• Managed inventory levels of supplies necessary for job completion
• Conducted regular performance reviews with crew members
• Managed inventory levels by ordering supplies as needed Food Service Worker Panera Bread January 2023 - June 2024 Army and Air Force Exchange Services Fort Campbell North, Kentucky
• Monitored inventory levels of food items used during meal services
• Operated dishwashing machines safely and efficiently
• Organized take-out orders for customers who requested them
• Welcome customers, take orders, process payments and ensure positive customer experience
• Make sandwiches, beverages and salads as requested Front Desk Supervisor May 2012 - September 2020
Riu Hotels & Resorts Negril, Jamaica
• Handled payment processing and provided customers with receipts and proper bills and change
• Managed guest check-in and check-out procedures, reservations and payments
• Received incoming calls and coordinated with staff to fulfill customer requests
• Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage
• Provided administrative support to coworkers, taking on additional tasks during high-volume periods
• Managed customer complaints and rectified issues to complete satisfaction
• Created and optimized employee schedules for shift coverage
• Mentored new staff on correct procedures, compliance requirements and performance strategies
• Worked with room service, housekeeping, maintenance and security to meet all guest needs EDUCATION
Certification - Medical Admirative Assisting
MEDCERTIFY .COM
Some College - Hospitality Tourism Management
Montego Bay Community College, Montego Bay, Jamaica Certification - Medical Billing and Coding
MEDCERTIFY.COM
ACCOMPLISHMENTS
Handled any front desk position when understaffed to ensure that guests were served promptly, resulting in reduced waiting times.
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Conversed with all departments efficiently as well as with the hotel management to ensure functionality throughout 416-room property.
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REFERENCES
• Shytella Pritchett, 931-***-****
• Anija Black, 912-***-****
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