Delivery Driver Data Entry
Resume:
Denise Ward
Henrico, VA ****9
**********@*****.***
SKILLS
Committed and motivated individual with exceptional customer-relation and decision making skills. Strong work ethic, professional demeanor and great initiative. Energetic, results-driven customer services representative with proven ability to establish rapport with clients.
EXPERIENCE
Trego Dugan Aviation, Richmond, VA - Ticket/Gate Agent/Ground Security Coordinator
August 2022 - PRESENT
● Assisted customers with a warm and professional attitude
● Processed customer transactions
● Assisted customers with questions
● Kept records of customer complaints
● Performed data entry for customer information
● Handled billing issues and order inquiries
Shipt, Richmond, VA - Courier/Delivery Driver
June 2022 - Present
● Delivered groceries, special orders, and general merchandise
● Assisted customers with a pleasant and professional attitude
● Answered questions that customers may have about their orders CVS, Mechanicsville, VA - Pharmacy Technician Trainee November 2021 - July 2022
● Provided assistance to pharmacists with administrative tasks
● Filled prescriptions, input insurance information, reached out to insurance providers
● Answered customer inquiries and updated customer records
● Kept the pharmacy clean and organized
● Completed tasks as assigned
Google, Richmond, VA - Mapping Technician
April 2021- January 2022
● Driving public streets and areas, specifically targeting commercial districts and historical sites
● Mapping public streets, highways, on/off ramps sometimes requiring multiple drives due to poor weather and/or lighting conditions
● Driving vehicles equipped with state of the art equipment that contain different types of digital and still cameras
Carvana, Petersburg, VA - STC Customer Advocate
December 2020 - April 2021
● Called customers and verifying appointment times
● Driving short and long distances
● Inspected customer vehicle(s)
● Document if there are any damages or extra information needed
● Verified information on paperwork for customer(s) to sell Carvana their vehicle
● Initiated payout process and called to have the vehicle(s) picked up BearDown Logistics, Richmond, VA - Delivery Driver/Courier April 2019 - April 2020
● Accurately organized packages for delivery into a sprinter van
● Verified products for delivery and packages for pick up
● Addressed customer complaints
● Drive short haul routes
Victoria’s Secret, Orlando, FL - Shipment Receiving and Processing/Customer Service
August 2010 - December 2013
● Worked diligently completing all assigned tasks, working overtime as needed
● Processed products and put together displays that would compliment the new line of products as well as pushed the sale of older products
● Directed customers to the right associates that are able to help the customer place online orders that could be sent to the store or directly to their homes in the US and foreign countries
● Consistent customer interaction establishing relationships and gaining their repeat business with a company name that speaks for itself EDUCATION
Virginia College, Richmond, VA - Healthcare Reimbursement October 2013 - June 2014
Key West High, Key West, FL - Diploma
September 1994 - June 1998
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