Customer Service Inventory Management

Grace K. Wilson

Houston, TX ***** 281-***-**** *****.**********@*****.***

Relevant Skills

•Customer Service & Guest Relations

•Point-of-Sale (POS) Operation & Cash Handling

•Food & Beverage Preparation and Safety

•Multitasking in Fast-Paced Environments

•Team Collaboration & Conflict Resolution

•Cleanliness, Organization, & Inventory Management

•Verbal Communication & Active Listening

•Training & Onboarding New Staff

Experience

Cougar Grounds, University of Houston – Houston, TX August 2024 – Present Barista

•Accurately process customer transactions and manage register duties

•Interact with diverse clientele in a professional, welcoming manner

•Demonstrated strong time management and multitasking under pressure Apron Omni PGA – Frisco, TX April 2024 – June 2024 Bartender

•Balanced customer service with attention to detail in a fast-paced environment

•Managed multiple service responsibilities, including table and bar service

•Practiced attentive listening and interpersonal skills with guests Little Wooden Penguin – Celina, TX September 2023 – January 2024 Bartender

• Handled cash and open tabs with full accountability

•Maintained a safe and respectful environment for customers of all ages

•Oversaw cleanliness and inventory during shift transitions Summer Moon Coffee – Celina, TX November 2022 – September 2023 Barista Trainer

• Trained new hires in store policy, workflow, and safety practices

• Oversaw inventory checks and procedural adherence

•Provided calm and effective service to patrons, including handling complaints Certifications

•TABC Certification – National Food Handlers Foundation

• Food Handlers Certification – State Food Safety

Education

University of Houston – Houston, TX

August 2024 – Present

Honors College, Pre-Law

Collin College – Celina, TX

January 2023 – May 2024

Completed 43 credit hours GPA: 4.0

Honors: President’s List (2023–2024), Phi Theta Kappa Honor Society High School Diploma

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