Adminsistration

Sonny Walker

Queens, NY *****

347-***-**** • ********@*****.***

KEY SKILLS:

Ticketing Systems Salesforce • POS • Java • Python • SQL • Computer Science • Cybersecurity • Github • Postman • API • Rest API • MS Word • MS Excel • MS PowerPoint • MS Outlook • Windows • Adobe • Photoshop • Skype • MS Teams • Inteli J • Mac

HIGHLIGHTS OF EXPERIENCE:

Patient Care & Treatment Coordinator

July 2024 - February 2025

Tend Dental-Brooklyn, NY

●Welcome & comfort guests as they visit the Tend studio.

●Provide consistent, high-quality service and hospitality to guests, in-studio, and as needed, through email or by phone

●Partner with the Studio Manager in daily operational tasks, such as scheduling, tidying, preparing for closing/opening, and inventory management

●Respond promptly to sales force tickets in regards to patients

● Collaborate with the entire Studio Team, including our Dentists & clinicians, to optimize operations to positive impact guest experience

●Answered phone calls and assisted patients with inquiries, scheduling, and resolving issues related to appointments, billing, and treatment plans.

Patient Care Coordinator September 2023 - June 2024

Hearing Life - Long Island, NY

●Supports the clinic by helping to achieve revenue goals by attracting new Patients, managing the administrative and operational functions, and coordinating

●Drive Patient appointment and clinic revenue generation by making outbound & follow up calls to potential and existing patients

●Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software and using POS to process payments and manage sales

EDUCATION & TRAINING:

Buffalo State University

●Bachelor of Science - (2020)

Millennium Brooklyn High School (2016)

Training

●Triage Tech Coding Boot Camp (2022)

●Professor Messer A+ 1101 & 1102 (2024)

Certifications Obtained

edX IBM Technical Support Basics (2025)

ADDITIONAL CAREER DEVELOPMENT:

●Studying for Network+ certification

PROJECTS:

Selenium IntelliJ - Java

●Test automation using reusable methods and testNG annotations.

●Using try catch exception along with for loop and while loop.

●Creating two different java classes using linear array and array list

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