Customer Service Security Clearance
Resume:
Joshua B. Savage
********.**@*****.***
www.linkedin.com/in/joshuabsavage
DOD Secret Security Clearance: Active (Reinvestigated within last 6 months)
Objective
Multifaceted Technical Operations Specialist with almost 10 years of diverse experience seeking an opportunity to leverage technical skills, strong problem-solving abilities, and customer service experience in a challenging role that offers growth potential.
Skills
Technical Skills: PC hardware and software installation, troubleshooting, imaging, deployment, and configuration Windows and Linux operating systems Active Directory Networking (TCP/IP, DNS, DHCP, routing, switching) Cybersecurity (risk assessment, incident response, vulnerability management) Helpdesk support
Tools & Technologies: Splunk, SIEM, IDS/IPS, Firewalls, SCCM, WDS, Imaging software, Ticketing systems
Soft Skills: Strong communication Customer service Attention to detail Problem-solving Time management Adaptability Teamwork Leadership
Experience
Northrop Grumman, Baltimore, Maryland Sep 2022 - Present
Sensor & Systems Technician
•Built, tested, maintained, and repaired sensor equipment, utilizing manual and automatic tools.
•Collected, recorded, analyzed, and evaluated data to improve system performance.
•Performed preventative maintenance and periodic performance testing to ensure quality standards and operational readiness.
•Developed and implemented security strategies based on risk management and compliance requirements.
Oracle Cerner, Kansas City, Missouri Jun 2023 - Dec 2023
Solution Analyst 1-IT
•Performed troubleshooting investigations, gathered information, and tested workflows internally and externally.
•Conducted investigations via backend methods, including capturing log files, querying tables, updating database fields, and updating/cycling servers.
•Performed sanity checks, system integration, and reviewed SQL scripts.
•Documented notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle.
•Prioritized work based on severity and urgency, balancing client and business needs.
United States Air Force (AF), Joint Base Andrews, Maryland Jan 2014 - Jan 2020
Aircraft Electrical & Environmental Systems Specialist
•Repaired and operated electrical and environmental systems, components, and support equipment.
•Interpreted inspection findings and implemented corrective actions for troubleshooting.
•Provided customer service and trained 2-3 new team members each month.
Additional Experience:
•Auto Service Technician, Sheehy Nissan (Jun 2022 - Oct 2022)
•Front Desk Agent, Hand & Stone Massage and Facial Spa (Jun 2018 - Jun 2019)
•Ramp Agent/Baggage Handler, Southwest Airlines (Apr 2013 - Oct 2015)
Education
•CompTIA Security+ - Feb 2023 - Feb 2026
•Certified Ethical Hacker (CEH) - Mar 2023 - Mar 2026
•Splunk Core User - April 2023 - April 2026
School
•Associate’s degree Community College of Air Force 2015
•Electrical & Environmental Studies USAF Technical School, Wichita Falls, Texas 2015
•USAF Military BMI Basic Military Training, San Antonio, Texas 2015
•General Studies - High School Diploma Old Mill Senior High, Millersville, Maryland 2012
Awards & Recognition
AF Outstanding Unit Award with 4 Oak Leaf Clusters National Defense Service Medal Global War on Terrorism Service Medal Korean Defense Service Medal AF Longevity Service AF Training Ribbon
References:
•Abe Jackson
Marathon Petroleum
CVOT Reliability Network Engineer
***.********@*****.***
•Deirdre Peters
Lockheed Martin
Digital Transformation Program Manager
***********@*****.***
•Layal El-Araby
TikTok
Business Information Security Officer
************@*****.***
Contact this candidate