Customer Service Representative
Resume:
Chinayda Louisma
Indianapolis, IN *****
*****************@*****.***
Dynamic customer service professional with extensive experience at Teleperformance USA, excelling in complaint resolution and enhancing customer satisfaction. Proven ability to efficiently nanage inbound and outbound calls while maintaining accurate records. Skilled in scheduling and account updating, consistently delivering exceptional support and fostering positive clien relationships.
Skills
• Complaint resolution
• Scheduling
• Account updating
• Inbound and outbound calling
• Call center procedures
Work History
Customer Service Representative
Teleperformance USA
• Responded to customer requests for products, services, and company information.
• Cross-trained and provided backup support for organizational leadership.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Worker
ITS, Whitestown, IN
December 2023 - Current
• Assisted clients with product information and resolved issues efficiently
• Maintained accurate records and supported daily operations
• Handled incoming calls and emails with professionalism and courtesy
Warehouse Associate Hersheys, Whitestown, IN
June 2021 - December 2023
• Performed inventory control, such as counting, and stocking merchandise.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Consistently lifted materials weighing as much as Number pounds
• Worked safely around moving machinery.
• Helped train new employees in safe practices and warehouse procedures.
• Prepared orders for shipment by picking, packing, and labeling merchandise.
Customer Service Cashier
Jae Restaurant Group, Fort Lauderdale, FL
December 2017 - June 2021
• Answered product questions using knowledge of sales and store promotions.
• Counted money in drawers at beginning and end of each shift.
• Redeemed coupons to discount purchases.
• Utilized POS system to handle customer cash and credit card transactions.
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