It Support Manager
Resume:
Zain Ali
ERP Consultant SAP B* Consultant Project Manager Data Analytics &
Reporting Crystal Reports Dev. SQL
Houston, Texas +1-832-***-**** **********@*****.*** linkedin.com/in/izain Male DL # 51039483 Authorized to work in the U.S. – No sponsorship required PROFILE
Experienced SAP Business One Consultant with over 6 years of expertise in ERP implementation, process optimization, and automation across manufacturing, trading, real estate, and service industries. Skilled in Finance, Sales, Inventory, Production, CRM, and HR, with strong technical proficiency in SAP Crystal Reports, SQL (SSIS, SSRS, SSAS, MDX), and database management. Proven ability in project management, business process analysis, stakeholder collaboration, training, and post-go-live support. SAP B1 Certified, with additional expertise in Power BI, ServiceNow, and cloud-based ERP solutions, delivering scalable and efficient business solutions aligned with industry best practices and compliance standards SKILLS
SAP B1 Implementation & Configuration Microsoft Projects SAP Hana Studio Microsoft Office Beas Add-on Integration (Manufacturing) POS (Point of Sale) Integration Web Services & API Integration B1UP (SAP B1 Usability Package) Data Migration & Data Templates Business Process Mapping & Analysis Project Lifecycle Management SQL & Database Management SQL Server Reporting Services (SSRS) T-SQL & Stored Procedures Power BI (Dashboards & Reporting) SQL Server Analysis Services (SSAS) Data Analytics & Reporting SQL Server Integration Services (SSIS) Agile & Waterfall Methodologies VMware Project Management (Budgeting, Resource Allocation, Scheduling) Leadership & Mentoring Stakeholder Management & Client Relationship Management Team Leadership & Mentorship Problem-Solving & Analytical Thinking Adaptability & Continuous Learning SAP Business One Cloud (SaaS) Amazon Web Services (AWS) ServiceNow (ITSM) Jira (Project Management, Bug Tracking) WORK EXPERIENCE
Oct 2023 – Jan 2025
Jeddah, Saudi Arabia
SAP Project Manager
Dhilal Holding Company
•Lead end-to-end SAP B1 implementations, ensuring on-time and within-budget delivery.
•Gather and analyze business requirements, translating them into SAP B1 solutions.
•Develop and manage project plans, timelines, and resource allocation using Agile & MS Project.
•Conduct system testing, UAT, and quality assurance to ensure optimal performance.
•Provide end-user training, documentation, and post-go-live support for smooth adoption.
•Customize SAP Crystal Reports, PLDs, FMSs, stored procedures, and alerts.
•Implement SAP B1 workflows, approvals, and dashboards to optimize decision-making.
•Manage third-party integrations (EDI, WMS, POS, CRM) for seamless data exchange.
•Develop advanced reporting solutions using Power BI, SQL queries, and stored procedures.
•Ensure regulatory compliance (GAAP, IFRS, SOX) and security best practices.
•Handle risk management, change management, and process improvements.
•Maintain strong stakeholder relationships and provide executive-level reporting.
•Collaborate with SAP partners, vendors, and consultants for solution delivery. **********@*****.*** 1 / 4
Dec 2022 – Oct 2023
Jeddah, Saudi Arabia
SAP B1 HANA Consultant
Dhilal Holding Company
•Configured SAP Business One to meet specific business requirements and industry standards across the group’s operations.
•Led database management and configuration, ensuring seamless integration and data integrity across modules.
•Conducted requirements gathering and gap analysis, mapping business processes to SAP B1 capabilities.
•Directed master data configuration and data migration efforts, ensuring smooth transition and system alignment.
•Managed SAP B1 implementation projects, providing functional enhancements, system upgrades, and process improvements.
•Developed flow diagrams and DFDs for comprehensive understanding of business workflows and SAP B1 integration.
•Performed module-specific gap analysis, ensuring optimal configuration and alignment with business needs.
•Oversaw opening balance preparation and migration for accurate financial system transitions.
•Facilitated user acceptance testing (UAT), ensuring the system meets business requirements and operates optimally.
•Delivered Crystal Reports, enhancing business decision-making and reporting capabilities.
•Provided post-go-live support, resolving issues and ensuring the system’s continuous performance.
•Guided change management initiatives, helping users adapt to new SAP B1 functionalities and processes.
•Acted as a trusted advisor for SAP B1 implementation, offering strategic insights to the Dhilal Group of companies.
•Delivered training, mentorship, and support to junior team members, fostering technical and functional growth.
•Maintained expert knowledge of SAP Business One and the ERP competitive landscape to recommend best practices and optimize business processes.
•Achieved utilization and commercial targets, ensuring alignment with company goals and project objectives.
•Defined project scope and timelines, ensuring client expectations were met while delivering high-quality results.
Aug 2021 – Nov 2022
Islamabad, Pakistan
SAP B1 Techno Functional Consultant
Sipsap Optimization (Pvt) Ltd.
•Provided end-to-end support solutions for clients, addressing both technical and functional SAP Business One (SAP B1) issues.
•Conducted client training sessions on SAP B1 functionalities, including Crystal Reports, PLDs, and database management, ensuring effective system utilization.
•Delivered SQL query solutions and developed Stored Procedures (SPs) in MS SQL Server to optimize SAP B1 operations.
•Implemented Transaction Notification and Post-Transaction Notification SPs based on client-specific requirements, ensuring business processes align with SAP B1 functionalities.
•Developed custom reports and layouts using Crystal Reports and SAP PLD across all SAP B1 modules, enhancing decision-making capabilities.
•Configured and developed B1 Dashboards in Power BI, transforming data into actionable insights for business growth.
•Created User Defined Fields (UDFs), User Defined Tables (UDTs), and User Defined Objects (UDOs), utilizing Formatted Searches (FMS) to meet client-specific business needs.
•Collaborated directly with CEO and CFO of client organizations, mapping business processes and aligning them with SAP B1 functionalities to optimize workflows.
•Resolved inventory adjustment issues in SAP B1, ensuring accurate inventory tracking and reporting.
•Reviewed and analyzed current internal controls and business processes to ensure successful implementation and integration within the ERP system.
•Monitored and reviewed overall ERP project progress, ensuring projects met deadlines, scope, and client satisfaction.
•Maintained detailed project documentation, ensuring all project phases were tracked, recorded, and archived for compliance and future reference.
•Led software installation, configuration, and client training to ensure successful SAP B1 implementation and adoption.
•Managed auto-backup of SQL databases and virtual machine maintenance, ensuring system reliability and data integrity.
•Configured approval workflows and alerts in SAP B1 to improve operational control and decision- making efficiency.
•Provided continuous post-implementation support, troubleshooting technical issues and ensuring smooth day-to-day operations.
•Identified and implemented process improvements to streamline business operations and enhance ERP system performance.
Feb 2017 – Jul 2021
Islamabad, Pakistan
SAP Administrator
Welt Konnect (Pvt) Ltd.
•Led a team of 30 SAP Business One users, providing comprehensive technical and functional support to address issues across all SAP B1 modules.
•Delivered functional and technical guidance to team members, resolving issues during both the implementation and support phases of SAP B1.
•Designed and modified reports using Crystal Reports, meeting business requirements and ensuring alignment with system functionalities.
•Supervised and ensured the smooth functionality of the implemented ERP system, providing timely support and troubleshooting as needed.
**********@*****.*** 2 / 4
•Maintained professional relationships with implementation partner Abacus Consulting, ensuring effective collaboration and project execution.
•Reviewed internal control systems and business processes, providing recommendations for ERP system integration and improvement.
•Managed and maintained server infrastructure, configuring server roles, installing, and deploying DNS and DHCP to ensure optimal network performance.
•Created and managed SQL server backups, performed SQL Server migration, and ensured data integrity and system reliability.
•Ensured compliance with company standards by performing maintenance activities and monitoring ERP system performance.
•Diagnosed and resolved network and device issues, implementing established technical and procedural solutions for seamless operations.
•Worked closely with senior engineering teams, gaining valuable experience while consistently meeting project deadlines and contributing to progress meetings. PROJECTS - SAP IMPLEMENTATION
May 2024 – Jan 2025 BRC Group of Companies
SAP B1 10.0 HANA (Production/ Beas Manufacturing)
Accomplished the implementation and integration of SAP B1 modules, including Production, Sales, Purchase, Banking, Financials, Inventory, HR, Payroll, Reports, Point of Sale (POS), Weighbridge, CRM, and Manufacturing, along with Beas add-on and payroll integration Jun 2022 – Aug 2022 Victory Pipe Industries Pvt Ltd. SAP B1 10.0 Implementation - (Production Sector)
Accomplished to implement these modules: Production, Sales, Purchase, Banking, Financial, Inventory, HR, Reports, Point of Sale (POS), Weighbridge.
May 2022 – Jul 2022 Me Mobile
SAP B1 10.0 Re-Implementation - (Production & Trading Sector) Accomplished to implement these modules: Production, Sales, Purchase, Banking, Financial, Inventory, HR, Reports, Point of Sale (POS), Weighbridge.
Mar 2022 – May 2022 ZAK Re-Rolling Mills (Pvt) Ltd. SAP B1 10.0 Implementation - (Steel Production Sector) Accomplished to implement these modules: Production, Sales, Purchase, Banking, Financial, Inventory, HR, Reports, Point of Sale (POS), Weighbridge.
Aug 2021 – Feb 2022 ZEM Builders (Pvt) Ltd.
SAP B1 10.0 Implementation - (Real Estate Sector)
Performed Full Life Cycle implementation starting from requirement gathering, analysis, solution design, mapping, Implementing.
•Worked on these modules: Financial, Sales A/R, Purchase A/P, Banking, CRM, HR
•Designed reports using crystal reports & dashboards using Microsoft Power Bi. Jan 2020 – Jul 2021 Gulberg Mall & Signature Living (Pvt) Ltd. SAP B1 10.0 Implementation - (Real Estate Sector)
Provided legacy data to the implementation team of Abacus company.
•Importing, gathering and sorting the data to provide in required format to upload it through DTW Software.
•Configured SAP B1 Mobile App.
•Worked on SMS Caster
•Modules used: Sales, Purchase, Banking, Project Management, HR, Banking, Finance & Reports Mar 2018 – Dec 2019 Welt Konnect (Pvt) Ltd.
Implementation of SAP B1 9.3 - (Power Consultancy)
•Assist in full life cycle implementation.
•Worked on these modules: Sales, Purchase, Project Management, HR, Administration, Financial and Banking.
•Conducting Installation of SAP Business One software, configuration, and add-on products.
•Primary support for report writing, software configurations, forms development, and queries development.
•Primary support for data transfers and integration deployments onsite at client locations.
•Developing software customizations using SAPs software development kit and supported development platform.
•Providing ongoing customer maintenance and support.
•Prepare, implement, and test plans including Unit Testing, Functional testing, and Integration testing. EDUCATION
2012 – 2017 BS - Engineering (BSEE)
International Islamic University, Islamabad
Pakistan Engineering Council (PEC) No: Electro/24851 **********@*****.*** 3 / 4
CERTIFICATIONS & COURSES
SAP Certified Associate - SAP Business
One Release 10.0
SAP Business One Essential Trainings
MCSA 2012
Corvit, Islamabad
SQL Essential Training
HCNA (H&S)
Huawei Global
CCNA (R&S)
Corvit, Islamabad
VOLUNTEER
Aug 2012 – present
Islamabad, Pakistan
The Enlighteners
Co-Founder
The Enlighteners is a heartfelt initiative focused on uplifting underprivileged children by providing them with quality education and career guidance. Driven by a passionate team, we are committed to empowering these children, giving them hope and the opportunity to build a brighter, better future. Feb 2014 – Jul 2016
Islamabad, Pakistan
Institute of Electrical and Electronics Engineers (IEEE) Vice Chairperson
As part of this voluntary work, we have organized many seminars and workshops to make students aware of the latest technologies.
INTERESTS
Cricket Gym Reading Chess Cooking Photography Travel LANGUAGES
English
Hindi / Urdu
Arabic
Punjabi
REFERENCES
Nauman Munir, CEO, Dhilal Holding Group
******.*****@******.***, +966*********
Muhammad Madad, Head of Professional Services, Sipsap Optimization (Pvt) Ltd. **@******.**, +923*********
Habil Ahmed Khan, Chief Executive Officer, Welt Konnect (Pvt) Ltd. *****@***********.***, +923*********
**********@*****.*** 4 / 4
Contact this candidate