MARIA
RICHELDA
EMAN
CSR/TSR/COLLECTIONS/OUTBOUND SALES/VA
PROFILE
To leverage my strong communication
skills and customer-centric approach
to consistently deliver exceptional
service and contribute to enhancing
customer satisfaction levels at your
company.
CONTACT
PHONE NUMBER:
WEBSITE:
Website goes here
EMAIL ADDRESS:
******************@*****.***
HOBBIES
Volunteering
Creative Activities
Singing
Cooking
Outdoor Activities
EDUCATION
University of the Visayas
Bachelor of Science in Tourism Management
April 2012-April 2018
WORK EXPERIENCE
Credit Station
August 2024-March 2024
Managing the collection of outstanding debts from clients to customers
Was responsible to answer billing inquiries to the customers
Resolving overdue bills and collecting payments from the individuals
Do outbound call and process payment arrangement. Alphaloans Collection Specialist
January 2024-April 2024
Managing the collection of outstanding debts from clients to customers
Was responsible to answer billing inquiries to the customers
Resolving overdue bills and collecting payments from the individuals
Do outbound call and process payment arrangement. Unifin Inc Philippines Collection Specialist
January 2022-April 2023
Managing the collection of outstanding debts from clients to customers
Was responsible to answer billing inquiries to the customers
Resolving overdue bills and collecting payments from the individuals or businesses responsible of debt
Do outbound call and process payment arrangement. SKILLS
Active listening
Communication Skills
Customer Service Skills
Problem Solving Skills