Executive Assistant Administrative Support
Resume:
Professional Summary
Experienced Executive Assistant with 36 years of tenure in the Travel Industry. Present job entails providing top-notch administrative support to the Pro-Chancellor, adept in managing schedules, coordinating meetings, travel arrangements and executing various administrative functions. Demonstrated expertise in handling confidential information with outmost discretion while efficiently supporting high-level operations. Skills
Organizational Skills: Task and calendar management, document organization. Communication: Clear verbal and written communication, active listening. Time Management: Prioritization and scheduling.
Problem-Solving: Analytical thinking, creative solutions. Attention to Detail: Accuracy and thoroughness.
Discretion: Handling confidential information with integrity. Technical Proficiency: Microsoft Office Suite, Google Workspace, industry-specific software.
Interpersonal Skills: Professionalism, relationship building, conflict resolution. Adaptability: Flexibility and resilience.
Project Management: Planning, coordination, monitoring, and reporting. Event Planning: Logistics, coordination.
Leadership and Initiative: Proactive approach, effective delegation. Customer Service: Client interaction and service excellence. Cultural Competence: Global awareness and sensitivity. Accomplishments
Highly accomplished Executive Support and Project Management Professional with a proven track record of driving efficiency, optimizing communication and successfully managing high- profile projects. Demonstrated leadership in initiatives that enhanced scheduling, reduced costs and elevated team performance, while maintaining confidentiality and ensuring seamless event execution.
SUBHRANSHU SEKHAR GHOSH
Email: **********.*****@*****.*** Mobile: +91-842******* Kolkata, India. LinkedIn: http://www.linkedin.com/in/subhranshu-sekhar-ghosh-740b856a/ Professional Experiences
Executive Assistant to The Pro-Chancellor – The Neotia University from January 2025 – Present.
Administrative Support: Manage the Pro-Chancellor’s calendar, schedule meetings and coordinate appointments.
Correspondence Management: Act as liaison, handling emails, phone calls and other communications on behalf of the Pro-Chancellor.
Meeting Coordination: Organize meetings, prepare materials and track action items.
Document Preparation: Draft reports, presentations and other documents with a focus on accuracy and professionalism.
Travel & Expenses: Coordinate travel, accommodation, and itineraries for the Pro- Chancellor’s university-related trips and campus visits.
Event Planning: Organize events, meetings, and conferences, ensuring seamless logistics.
Liaison: Serve as the point of contact between the Pro-Chancellor and internal/external stakeholders, including faculty, staff, students and partners.
Confidentiality: Maintain discretion and confidentiality while managing sensitive university-related information.
Strategic Support: Assist with strategic initiatives and decision-making processes.
Administrative Tasks: Maintain filing systems, manage supplies and ensure compliance.
Problem-Solving: Resolve administrative challenges and address the Pro-Chancellor's needs.
Office Management: Ensure smooth office operations, oversee administrative staff and ensure efficient workflow.
Executive Assistant – Airports Authority of India from December 2018 – November 2024
Administrative Support: Coordinate executive calendars, appointments, and travel arrangements.
Communication: Act as liaison, handle correspondence, and organize meetings.
Meeting Coordination: Plan meetings, prepare materials, and track action items.
Travel & Expenses: Arrange travel logistics and manage expenses and reimbursements.
Project Assistance: Provide support on projects with research, data analysis, and coordination.
Administrative Tasks: Maintain filing systems, manage supplies, and ensure compliance.
Relationship Management: Build relationships and organize events.
Problem-Solving: Resolve administrative issues and address executive needs.
Office Management: Oversee office tasks, inventory, and ensure smooth office operations.
Manager - Taj India Tours from January 2016 – November 2018.
Oversaw daily operations, managed budgets, and handled client interactions.
Coordinated travel bookings and maintained relationships with travel partners.
Ensured staff adherence to financial procedures and operational standards.
Coordinated with The Airports Authority of India, with matters related to administration.
Coordinated with The Airports Authority of India, with matters related to administration.
Coordinate with BCAS for AEP related formalities to ensure a smooth functioning of the office.
Prepare EOD reports for MIS.
Manager - EL-AR Travels Pvt. Ltd. from December 2000 – December 2015.
Supervised office operations, staff training. Coordinated travel arrangements and handled client relations and database. Ensured compliance with SOPs.
Assist in Passport and Visa Formalities and providing requisite information.
Meet clients for their travel requirements and guide them accordingly. Manager - Pytheas Travel Explorers Pvt. Ltd. from June 2000 – November 2000.
Supervised office and departmental operations, client coordination, and team responsibilities.
Assist in Passport and Visa Formalities and providing requisite information. Manager - The Green Channel from November 1995 – June 2000.
Ensured smooth office operations and client database management.
Assist in Passport and Visa Formalities and providing requisite information.
Supervised ticketing, reservations, and client interactions.
Meet clients for their travel requirements and guide them accordingly. Manager - Customer Services - Lionel India Ltd. from August 1989 – March 1994.
Supervised ticketing, reservations, and client interactions.
Assisting in Passport and Visa formalities and providing requisite information.
Promoted from Counter Executive to Manager-Customer Service.
Supervised ticketing, reservations, client interactions and meeting clients. Counter Executive - Travelogue India Pvt Ltd. from September 1988 – August 1989.
Handled ticketing, reservations, documentation and liaison with Airlines.
Assisting in Passport and Visa formalities, including providing requisite information.
Prepare DSR and report the same with the respective Airlines. Education
Bachelor of Arts
From Calcutta University, 1998
Training & Certifications
Diploma in Travel and Tourism from The Institute of Modern Management, Kolkata.
Certificate in Amadeus Basic Central Reservation System from Amadeus Kolkata.
Certificate in Basic Fares and Ticketing Organized by Air India staff training college, Mumbai, in their Kolkata office (equivalent to IATA /UFTAA).
Certificate in Advanced Fares and Ticketing Organized by Air India staff training college, Mumbai, in their Kolkata office (equivalent to IATA /UFTAA).
Completed Computerized Reservations Training Programme Organized by Air India staff training college Mumbai.
Certificate in Counter Sales Skill Course Organized by Singapore Airlines in Kolkata.
Certificate in Advanced Fares and Ticketing Organized by British Airways in Mumbai.
Languages
English, Hindi, Bengali
http://www.linkedin.com/in/subhranshu-sekhar-ghosh- Professional Affiliations
References
Available upon request.
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