Call Center Customer Service
Resume:
Crystal Thomasson
Washington GA
******************@*******.***
Summary.
Highly dedicated and upbeat customer care professional with over 10 years of extensive experience in fast-paced, team-based call center environments. Seeking a position within a well-established and growing organization to leverage proven expertise in consistently delivering exceptional customer experiences. Possesses proficient computer skills with the ability to efficiently navigate multiple screens, applications, and systems. A passionate service professional committed to creating positive and memorable interactions in every situation. An excellent communicator with strong attention to detail and management capabilities, adept at thriving under pressure and consistently exceeding expectations to support virtual teams and serve the industry while strictly adhering to all DOT and FCRA regulations, guidelines, and company policies. Demonstrated skills include active listening, learning agility, reading comprehension, monitoring, coordinating, operational control, customer and personal service excellence, and achieving first-call resolution.
Experience.
Retail Customer Care, Remote
VXI Global Solutions
06/2024 – 04/2025
Answer incoming calls providing customer service for post purchase online orders. Incentive bonus.
Executive Voice, Remote
Cognizant – Teaneck, NJ
05/2023 – 01/2025
Responsible for answering member service inbound calls via Remote Desktop. Customer service representative for Medicare Advantage. Incentives rewarded. Out on leave.
Customer Service Representative
NLB Services, Inc. – Alpharetta, GA
03/2022 - 05/2023
Contractor -Strive to deliver an outstanding provider service experience via virtual call center by answering incoming calls regarding member enrollment and eligibility. Provide medical benefits of health coverages, keeping records of interactions on account opened, recording all details of inquiries. Provide information regarding authorizations, medical claims & appeals. Assist with locating pharmacy and or drug formulary, finding doctors or searching for specialists. Knowledgeable in Salesforce, Microsoft & Genesys
Machine Operator
Shaw – Thomson, GA
06/2015 – 04/2022
Twisting machine Operator
Call Center Supervisor
Cable And Other Things Too, Inc – McCormick, SC
05/2011 to 04/2014
Responsible for opening & closing of call center. Assigned field technicians & call center (16) dispatchers to daily routes & workload. Performed dispatch call center monitoring for quality purposes & daily call center/ dispatcher production reports. Assisted dispatch teams as needed with call volumes (200+calls). Trained new employees as needed. Worked remotely assisting technicians with data entry for services performed to ensure pay. Knowledgeable in Oracle & Agemni.
Call Center Dispatcher
Rocking R – Lincolnton, GA
09/2009 – 04/2011
Responsible for assigning work orders to subcontracting satellite technicians
Answered inbound calls providing data entry for subcontractors to ensure accurate pay.
Provide customer service regarding daily work assignments for technicians providing arrival time.
Telecom Operator
Wilkes Telephone & Electric Co – Washington, GA
08/2002 - 04/2006
Answered inbound calls inquiring about individual or business information located in the national directory. Provided local customer care & technical support regarding home phone, internet & monitoring alarms. Assisted billing & accounts payable as needed. Monitored security alarm systems following policy & procedure.
Education.
Washington-Wilkes Comprehensive High School Graduated: General studies, 06/1997
Piedmont Technical College - Greenwood, SC
Office Management
Certificate 06/2014
References.
Darien Pender- 706-***-****
Hema Rawat- 904-***-****
Jennifer Lawson- (706) 401-1724Elise Bufford- 706-***-****
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