Financial Services High School

Tamara S.Gentry

*** ******* ******, ********** ** 15110

******.********@*****.***

Cell: 412-***-****

Summary of Qualifications:

An effective and highly skilled professional with over 23 years of diverse experience in the Banking and Financial Services Industry tailored around customer focus, standard operational procedures, implementations, reporting, team building, training and problem solving.

Career Accomplishments:

A.S Secretarial Studies Bradford Business School 1991-1993

General Studies George Westinghouse High School 1990

23+ years of banking and finance experience

Proficient with managing standard operating procedures.

Proficient in the following systems: ACIS/Pep/WEBCMPROD/WEBCMQA/CCPI DATABASE

Managed client requests and documentation of implementations.

Professional Experience:

Duquesne City School District

Main Office Secretary

August 2023 to present

Duquesne, PA

Support the District’s clerical and office needs, under the direction of the Building Principal or designee, greeting students, staff members, parents and vendors, scheduling appointments, answering telephones, maintaining supply inventories, processing student registration forms, providing administrative support to teachers and school officials.

JanPro Cleaning Service

Cleaning Services at The Children’s Museum

August 2022- March 2023

Pittsburgh, PA

Cleaning consists of light sweeping, bathroom facilities, classrooms, daycares and office spaces

Homecare Helpers

Homecare Agency

Caregiver

March 2021-March 2022

Pittsburgh, PA

Provided companionship and personal care at client’s home. Light housekeeping, laundry, medication reminders, bathing assistance, meal preparation, and light shopping.

H&R Block

Tax Season/Receptionist

Feb-April 2019

Feb-April 2020

Pittsburgh, PA

Answered incoming and outgoing calls for appointment verification, changes appointments or setup appointments. Assisted clients with their tax preparer, took messages for tax preparers, file, light typing, attended meetings with staff, supported other staff with assisting clients, directed clients to IRS or tax office for assistance if they did not receive their direct deposit, answered tax questions to clients. Other light duties that needed to be done on a daily basis.

PNC BANK

ACH Automated Clearing House Dept.

Pittsburgh PA 1995-2018

Fund Transfer Analyst

I contribute to the enhancement and the value of service that is provided to internal and external customers by performing and managing multiple processes while ensuring compliance through a control framework. I also manage standard operating procedures, calculate and reconcile transactions, problem solve and perform reporting duties.

ACH Implementation Analyst

Pittsburgh, PA

Gained general understanding of implementations while managing the documentation of new implementations and client requests along with pulling daily reports, and managing risk issues.

Product Client Services

Customer Service Representative

Pittsburgh, PA

Provided premier service to internal and external customers by managing up to 75 calls daily, by facilitating training for onboarding employees, and performing research in addition to assisting in facilitating problem solving.

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