Security Engineer Cyber
Resume:
John Diala
Cyber Security Engineer
*****.****.*****@*****.***
I am an aspiring cyber security engineer seeking an entry-level application security engineer position to apply my skills in network security, maintaining business continuity, and organizational risk management. Skills
● Security Mindset
● Linux-line command
● Programming Language (SQL & Python)
● Framework Controls (NIST CSF and CIA Triad)
● Detail Oriented
● Collaborative
● Strong written and verbal communication skills
Work Experience
(09/24 - present)Arizona Tuition Connection
Scottsdale, AZ
● Worked as a customer service representative for
a non-profit organization that assisted parents of children who attend private schools in the valley
to help them cover their tuition through private
school state tax credits. I was personally in
charge of creating videos and constructing the
FAQ on the company website while
collaborating with the CEO on what the
questions could be and what the answers
should be.
(01/23 - 02/24)Robo Logistics LLC
Chandler, AZ
● Package courier for Amazon. Delivered
packages and used technology that was used
for the protection of the driver and packages
alike.
(09/2021 - 10/23)Freedom Financial Network
Tempe, AZ
● My role as a certified debt consultant was to
assist clients to consolidate their debt, reduce
monthly payments, and find solutions to manage
their debt. Communicated with clients over the
phone while using tools that were curated for
them according to their credit report. Displaying
empathy while hearing their story and allowing
them to further understand the turmoil they are
in and allowing me to help them find the solution
that would work for them. Was awarded as a
“Black Diamond” winner which is for those
agents who are in the “top 5%” according to
metrics and statistics.
(10/20 - 09/21)Amerisave Mortgage
Scottsdale, AZ
● My role as a Team lead was to manage a team
of 18 to help and further develop their skills
while on the phone to educate our potential
clients when it comes to home loans of all
facets. I would schedule training sessions both
team and one-on-one sessions to discuss any
changes with the industry or the law and make
sure they are implemented in their calls so I can
find their strengths and weaknesses to further
hone their ability to help them become more
successful.
(09/2019 - 10/20)TTEC
Tempe, AZ
● Worked as a customer service representative for
Nissan initially, later was approached to join their
“specialty” team that focused on customers with
expiring leases with NIssan. We’d reach out to
those customers and attempted to have them
speak to a sales representative from a
dealership that was in the customer’s area after
finding out the model they were interested in as
well as color and trim level.
Education
(04/24) Google Cybersecurity Certificate
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