Program Coordinator Office Manager
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Skills
Aleesha Kleeman
Driven Program Coordinator with strong background in managing and overseeing various projects from initiation to completion. Skills include strategic planning, collaboration, problem-solving, and effective communication. Noted for improving operational efficiency and contributing towards positive organizational impact by aligning program goals with business objectives. Successful in fostering relationships across departments and implementing innovative solutions that
drive success.
Client Concierge
Kirk Elliott Precious Metals, Denver, CO
2024-03 -
Current
Greeted clients upon their arrival and provided
them with information about the services offered.
•
Scheduled appointments for clients with staff
members as requested.
•
Responded to customer inquiries via telephone,
email, and in person.
•
Identified opportunities to increase customer
satisfaction by providing
•
Investigated customer complaints regarding
product quality or service
•
Enhanced customer satisfaction by promptly
addressing concerns and providing personalized
solutions.
•
Medical Office Manager
Light Of The Rockies Christian Counseling Center, Fort Collins, CO
2022-12 -
2024-03
Managed 5 employees with various personalities
and from different cultures for large 20-physician practice
•
Established positive and effective communication
among unit staff and organization leadership,
•
Address
Loveland, CO 80538
Phone
aleesha.kleeman3@gmail.c
om
Exceptional
communication
•
• Data entry proficiency
• Calendar management
• Team supervision
• Event planning
• Team collaboration
• Time management
reducing miscommunications, and missed
deadlines.
Set, enforced, and optimized internal policies to
maintain responsiveness to demands.
•
Identified and resolved unauthorized, unsafe, or
ineffective practices.
•
Trained new employees on proper protocols and
customer service standards.
•
Interacted well with customers to build connections and nurture relationships.
•
Trained and guided team members to maintain high
productivity and performance metrics.
•
Assisted in recruiting, hiring and training of team members.
•
Reported issues to higher management with great
detail.
•
Managed purchasing, sales, marketing and
customer account operations efficiently.
•
Reduced financial inconsistencies while assessing
and verifying billing invoices and expense reports.
•
Assessed processes and procedures, complying with
OSHA, and HIPAA regulations.
•
Communicated effectively with staff members,
physicians, and patients, employing active listening and interpersonal skills.
•
Executive Assistant/Private Nanny
Keely Nations, Denver
2020-01 -
2022-01
Handled confidential and sensitive information with discretion and tact.
•
Managed executive calendars, scheduling meetings
and appointments and coordinating travel
arrangements to optimize time.
•
Managed children''s schedules effectively to ensure timely completion of homework, extracurricular
activities, and daily routines.
•
• Processed travel expenses and reimbursements.
Updated spreadsheets and databases to track,
analyze, and report on performance and sales data.
•
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
•
• Coordinated events for family members, promoting
• Strong work ethic
• Employee onboarding
• Travel arrangements
• Document preparation
• Customer service
• Budget preparation
• Office management
• Communication skills
team-building activities and boosting morale within the workplace.
Student Director
North Phoenix Baptist Church, Phoenix, AZ
2016-01 -
2018-12
Directed and managed student programs for a
mega church in Phoenix, Arizona, overseeing a
community of over 90 students.
•
Coordinated and executed various events,
programs, and activities to foster spiritual growth, community engagement, and positive experiences
for students.
•
Recruited, trained, and managed a team of
volunteers to support program initiatives, ensuring alignment with organizational goals and values.
•
Planned and implemented staff development and
in-service training programs to enhance knowledge
and skills.
•
Evaluated programs and monitored implementation
and compliance with regulations to achieve
objectives.
•
Designed or used assessments to monitor student
learning outcomes.
•
Conferred and resolved education-related issues
and problems with students, parents and school
officials.
•
Led in-depth classroom dialogues to inspire critical thinking and analysis of subject matter among
students.
•
Young Life Leader
Young Life, Phoenix, AZ
2014-08 -
2018-11
Established strong relationships with students by
creating a welcoming and supportive environment.
•
Enhanced student engagement by developing
creative and interactive activities tailored to
individual learning styles.
•
Assisted fellow Young Life Leaders in designing
comprehensive lesson plans for weekly meetings,
resulting in improved group dynamics and increased participation.
•
• Promoted personal growth and spiritual
Education
development among students through one-on-one
mentoring sessions and small group discussions.
Organized community service projects, encouraging
students to actively participate in serving others and fostering a sense of social responsibility.
•
Provided timely communication with parents,
ensuring awareness of upcoming events, program
updates, and student progress.
•
Bachelor of Arts: Theology
Grand Canyon University - Phoenix, AZ
2018-05
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