Spa Manager Assistant
Resume:
Tshultrim Zangmo
Professional Summary
Accomplished spa manager with 10+ years of experience in the luxury spa industry. Proven ability to increase revenue and optimize costs while maintaining high standards of quality and customer satisfaction. Experienced in managing all aspects of spa operations, from team management and scheduling to budgeting, marketing, service quality and sales.
Work Experience
Spa Manager, Marriott International Company. Paro, Bhutan
Feb. 2024 – Current
●Ensure all employees have the proper Training as per the spa standard.
●Ensure all employees have refresh training course as per standard to maintain the spa standard for individual employees.
●I make sure I plan better promotion for any upcoming events in the hotel.
●Ensure all the area are maintained properly and managed well.
●Ensure all employees have the proper supplies, equipment and uniforms.
●Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
●Manage supplies and equipment inventories within budget.
●Understand the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
●Set a positive example for guest relations.
●Interact with guests to obtain feedback on product quality and service levels.
●Handle guest problems and complaints.
●Empower employees to provide excellent customer service.
●Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
●Strive to improve service performance.
●Observe service behaviors of employees and provide feedback to individuals.
●Participate in employee progressive discipline procedures.
●Participate in an on-going employee recognition program.
●Review comment cards and guest satisfaction results with employees.
●Support a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
●Supervise on-going training initiatives and conducting training when appropriate.
●Established and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
●Celebrate success and recognize the contributions of team members.
Ensure property policies are administered fairly and consistently, disciplinary procedures to Standard Operating Procedures (SOP) and support the Peer Review Process
Assistant Spa Manager, Thailah Spa. Egaila, Kuwait
Oct. 2018 – 2024 Jan.
●Respond to customer inquiries or complaints.
●Schedule guest appointments.
●Maintain client databases.
●Handle the home Service department
●Coordinate facility schedules to maximize usage and efficiency.
●Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
●Plan or direct spa services and programs.
●Develop or implement marketing strategies.
●Sell products, services, or memberships.
●Recruit, interview, and hire employees.
●Assess employee performance and suggest ways to improve work.
●Inventory products and order new supplies.
●Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
●Establish spa budgets and financial goals.
●Train staff in the use or sale of products, programs, or activities.
●Participate in continuing education classes to maintain current knowledge of industry.
●Direct facility maintenance or repair.
●Verify staff credentials, such as educational and certification requirements.
●Schedule staff or supervise scheduling.
●Check spa equipment to ensure proper functioning.
●Develop staff service or retail goals and guide staff in goal achievement.
Spa Manager, Marriott International Company. Paro, Bhutan
Sep. 2015 – Oct. 2018
●Ensure all employees have the proper supplies, equipment and uniforms.
●Comprehend budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
●Manage supplies and equipment inventories within budget.
●Maintain cleanliness of the spa and related areas and equipment.
●Understand the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
●Set a positive example for guest relations.
●Interact with guests to obtain feedback on product quality and service levels.
●Handle guest problems and complaints.
●Empower employees to provide excellent customer service.
●Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
●Strive to improve service performance.
●Solicit employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
●Ensure employees understand expectations and parameters.
●Observe service behaviors of employees and provide feedback to individuals.
●Participate in employee progressive discipline procedures.
●Participate in an on-going employee recognition program.
●Review comment cards and guest satisfaction results with employees.
●Support a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
●Supervise on-going training initiatives and conducting training when appropriate.
●Established and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
●Celebrate success and recognize the contributions of team members.
Spa Manager, Naksel Boutique Hotel & Spa. Paro, Thimphu
Sep. 2010 – Sep. 2015
●Respond to customer inquiries or complaints.
●Schedule guest appointments.
●Maintain client databases.
●Coordinate facility schedules to maximize usage and efficiency.
●Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
●Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
●Plan or direct spa services and programs.
●Develop or implement marketing strategies.
●Sell products, services, or memberships.
●Recruit, interview, or hire employees.
●Assess employee performance and suggest ways to improve work.
●Inventory products and order new supplies.
●Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
●Establish spa budgets and financial goals.
●Train staff in the use or sale of products, programs, or activities.
●Participate in continuing education classes to maintain current knowledge of industry.
●Direct facility maintenance or repair.
●Schedule staff or supervise scheduling.
●Check spa equipment to ensure proper functioning.
●Develop staff service or retail goals and guide staff in goal achievement.
●Develop staff service or retail goals and guide staff in goal achievement.
Spa Supervisor, Como hotels. Paro, Bhutan
Mar. 2007 – Sep. 2009
●Respond to customer inquiries or complaints.
●Schedule guest appointments.
●Maintain client databases.
●Coordinate facility schedules to maximize usage and efficiency.
●Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
●Sell products, services, or memberships.
●Inventory products and order new supplies.
●Train staff in the use or sale of products, programs, or activities.
●Schedule staff or supervise scheduling.
●Check spa equipment to ensure proper functioning.
Retail Supervisor, Como hotels. Paro, Bhutan
Jun. 2005 – May. 2007
●Prepare and manage departmental budgets.
●Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
●Interview, select, and train warehouse and supervisory personnel.
●Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.
●Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.
●Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing.
●Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.
●Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.
●Negotiate with carriers, warehouse operators, or insurance company representatives for services and preferential rates.
●Respond to customers' or shippers' questions and complaints regarding storage and distribution services.
●Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.
●Examine products or materials to estimate quantities or weight and type of container required for storage or transport.
●Arrange for storage facilities when required.
Education
Zhemgang Higher secondary school, Zhemgang, Bhutan
● High School Diploma, General, Dec. 2002
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