Program Manager

Email: ***************@*****.***

Phone: +1-206-***-****

www.linkedin.com/in/shiladityadutta

Skills

• Product/Program Management.

• Compliance & Risk Management.

• Training & Mentoring skills.

• Analytical, Problem-solving.

• Operations Management.

• E-commerce Platforms & Processes.

Key Achievements

• Transportation owner for Amazon

Haul, contributing towards an

annual revenue of $185MM.

• Led the ORM-D to LQ migration

project, bringing in an annualized

savings of $18 MM.

• Managing Project Horizon – an

end-to-end cross border shipping

product from CN>US, with an

overall entitlement of $87MM for

DG.

• Program Managing the

Transportation Analytics platform.

Key Achievements

• Product owner for Free

Replacements on .IN with

$12MM annual revenue.

• Owned Seller experience

management for India Goods

and Services Tax (GST) launch.

• Enabled 40+ new categories

for the A.IN catalog.

• Managed launch of Prime for

Amazon India through FBA.

• Lead the Business

Contingency Planning (BCP)

process for A.in

SHILADITYA DUTTA

Seattle, Washington.

Product Program Operations Compliance

Skilled professional carrying 20+ years of experience across product, program, and operations management domains. Proven record in building and managing customer facing products at scale along with project management and operations expertise.

EXPERIENCE

Senior Program Manager Aug’2019 – Feb’2025

Amazon.com Services LLC Seattle, U.S.A

• Owning International Business, Global Transportation, and Supply Chain functions for new launches and in-flight programs.

• Building software solutions that help in the compliant transportation of products across domestic and international lanes.

• Developing supplier facing and operational technical systems with engineering teams and owing production deployment strategy.

• Managing Global stakeholders such as Carriers (Air, Ocean, Ground), Logistics Service Providers, 3rd Party Logistics and Warehousing companies for transportation optimization.

• Leading regional teams in launching transportation networks across new countries, and selection expansion initiatives.

• Metrics management for programs, building business engagement using insights derived from monthly/quarterly metrics.

• Creating end-to-end process flows, defining systems invoked, and functionalities executed during inventory movement/order fulfillment. Program Manager II – Fulfillment (FBA) Jul’2012 – Jun’2019 Amazon Seller Services Pvt Ltd Bangalore, India

• Program owner for Compliance, Seller Experience, Invoicing, IC parity, Inventory Health, Customer fulfillment domains for FBA India.

• Building an invoice management solution for selling partners to comply with Tax requirements.

• Developing IMEI validation for outbound customer shipments for high- price categories to help provide secure buying experience.

• Creating a bulk reimbursement platform to help sellers with managing their finances for FBA order transactions.

• FBA owner for critical launches such as Physical Gift cards, scheduled delivery, release date delivery (RDD), and Buyback.

• Launching Merchant Transaction Report (India First)- an all-inclusive report to manage financial transaction reporting for Sellers.

• Launching an automated warehouse lost and damaged reimbursement system for FBA sellers on A.in.

Key Achievements

• Highest conversion for IJPs by

associates from my team across

the entire network

• Leading 5 Kaizens for the site

partnering with tech teams.

Team Lead – Technical Account Management Feb’2007 - Jun’2012 Amazon Development Center India (Pvt) Ltd. Hyderabad, India

• Management of complex issues associated with the daily workflow, engaging with internal and external stakeholders, providing SME support to team members.

• Generating Daily/weekly team metrics, conducting shift reviews, queue volume management, and owing team deliverables and goals.

• Trained and mentored 5 batches

of 30+ associates for production. • Partnering with Global Education and Coaching teams for developing new

• Having best quality scores training modules and seller-facing help content. among team leaders globally.

• Managing associate performance, conducting one-on-ones, evaluating productivity and quality scores, providing feedback to leadership.

• Conducting process training for new inductees, knowledge sharing sessions, refresher training for associates and improving site scores. Technical Support Lead Feb’2005 - Feb’2007

Nipuna Services Ltd {Mahindra Satyam Company} Hyderabad, India. Key Achievements

• Awarded Best Lead of the site * Managing inbound calls from customers and aiding them with a variety of for two consecutive quarters. issues related to their account with the help of internal resources and SOPs.

* Accountable for floor operations, SPOC for client interactions and process

• Adjudged the Floor Efficiency excellence. Handling calls with client representatives for system updates, new Champion on keeping highest initiatives, and volume forecasting. floor occupancy for 3 months at

a stretch. * Providing floor support by overseeing supervisory calls for customer escalations and sharing feedback and process knowledge with associates.

• One of 3 Leads across the site to

have been trained and certified * Troubleshooting core technical issues and providing resolutions to customers by client on new CRM. by coordinating with allied departments such as sales, billing, etc.

* Evaluating team performance metrics, and supporting site leadership in SLA maintenance and process quality improvement.

Education

Degree in Commerce (B.COM) from Gauhati University – 2004 Certificate in Project Management - HGEIPL

TALLY 6.2 {Accounting Software} Graduate

Certifications

49 CFR Transportation of Hazardous Materials Training Certification. IATA/ICAO/FAA Air Transportation of Dangerous Goods Training Certification. IMDG Transportation of Dangerous Goods Via Water Training Certification.

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