Management

Cൺඋඅඈඌ Cൺඅൽൾඋඈඇ

Mission, TX *****

956-***-**** - **********@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Seasoned manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Accomplished and creative Executive Manager possessing multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth. S අඅඌ

Employee Motivation

Staff Scheduling

Sales Promotion

Customer Service Management

Policy Development and Enforcement

Training Management

Goal Setting

Verbal and Written Communication

Problem Anticipation and Resolution

Decision Making

Administrative Management

Cost Reduction

Materials Planning and Logistics

Calendar Management

Deadline Management

Multitasking and Prioritization

Payroll Administration and

Timekeeping

Wඈඋ H ඌඍඈඋඒ

04/2012 to 04/2021 Store Manager

PPG Architectural Finishes – Mission, TX

Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Trained and developed new associates on POS system and key sales tactics, which improved process flows.

Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency. Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. Planned budgets and authorized payments and merchandise returns. Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.

Managed, hired and developed top talent to strengthen workflow and productivity. Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns. Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.

Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

03/2002 to 04/2012 Assistant Manager

Lowes Home Improvment – Pharr, TX

Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency. Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Reviewed sales and gross profit reports to determine options for increasing market growth.

Monitored security and handled incidents calmly.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Planned team-building exercises to increase employee performance and job satisfaction.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Eൽඎർൺඍ ඈඇ

05/1999 High School Diploma

Mission High School - Mission, TX

Lൺඇ ඎൺ ൾඌ

English

Native or Bilingual

Spanish

Native or Bilingual

Contact this candidate