Customer Service Network Technician
Resume:
Meiko Mcknight
Conley, GA *****
***************@*****.***
Professional Summary
Recent graduate of PC Reair & Network Technician seeking to expand my knowledge, skills, and start in my new career.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Driver
Uber-Atlanta, GA
May 2020 to Present
• Safely transport passengers to their destinations while providing excellent customer service.
• Utilize GPS navigation and knowledge of local routes to ensure efficient and timely travel.
• Maintain a high rating by delivering a comfortable and professional experience for riders.
• Manage earnings, expenses, and vehicle maintenance to optimize profitability.
• Adapt to changing traffic conditions and peak demand times to maximize trip volume.
• Assist passengers with loading/unloading and accommodate special requests as needed Electronic Assembler
Wahsega-Alpharetta, GA
April 2024 to December 2024
• Assembled, tested, and inspected electronic components and devices to ensure quality and functionality.
• Followed detailed schematics, blueprints, and work instructions to complete assembly tasks with precision.
• Operated hand tools, soldering equipment, and testing devices to assemble and troubleshoot electronic systems.
• Conducted quality control checks to identify defects and ensure compliance with company standards.
• Maintained a clean and organized work area to promote safety and efficiency in a fast-paced production environment.
• Collaborated with team members and supervisors to meet production goals and deadlines Barista
Compass Group-Atlanta, GA
August 2022 to May 2024
• Prepared and served a variety of coffee, espresso, and tea beverages according to company standards.
• Provided excellent customer service by engaging with guests, taking accurate orders, and ensuring satisfaction.
• Operated commercial espresso machines, grinders, and other café equipment while maintaining cleanliness and efficiency.
• Managed cash and card transactions, balancing the register and handling payments accurately.
• Maintained stock levels by restocking supplies and monitoring inventory to ensure smooth operations.
• Followed food safety and sanitation guidelines to uphold company and health department standards.
• Worked in a fast-paced environment, multitasking between beverage preparation, customer interactions, and store upkeep
Customer Service Representative
National Grid-Remote
March 2022 to August 2022
• Provided professional and friendly customer support via phone, email, and live chat.
• Assisted customers with inquiries, troubleshooting issues, and resolving complaints efficiently.
• Processed orders, returns, and account updates while maintaining data accuracy.
• Utilized CRM software and other tools to document customer interactions and track resolutions.
• Met performance metrics, including response time, resolution rate, and customer satisfaction scores.
• Adapted to company policies, new products, and system updates to deliver accurate information.
• Maintained a quiet and professional remote work environment to ensure quality service. Server
Vino Venue-Chamblee, GA
September 2021 to March 2022
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Developed strong product knowledge including ingredients used in dishes allowing me provide detailed information about menu items
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency Shift Supervisor
Las brasas-Decatur, GA
February 2021 to September 2021
• Trained new staff members on bar techniques, customer service standards, and POS system operation
• Maintained inventory levels by conducting regular stock checks and placing orders with suppliers as needed
• Ensured compliance with all health codes, liquor laws, and safety regulations at all times
• Managed cash handling procedures accurately, including opening/closing registers and reconciling daily transactions
• Resolved customer complaints promptly and effectively, maintaining high levels of satisfaction among patrons
• Collaborated with kitchen staff to ensure timely delivery of food orders to customer tables
• Performed regular maintenance tasks on bar equipment such as cleaning draft lines or replacing kegs ensuring optimal functionality
• Maintained cleanliness of the bar area according to health department guidelines resulting in zero violations during routine inspections
Education
Trade school in PC Repair & Network Technician
Atlanta Technical College - Atlanta, GA
May 2024 to December 2024
Trade school in Electrical Systems Technology
Atlanta Technical College - Atlanta, GA
January 2019 to May 2020
Skills
• Coffee Experience
• Windows
• Customer Service
• Network Support
• LAN
• Technical Support
• Software Troubleshooting
• Electrical Experience
• VPN
Certifications and Licenses
Network Support Specialist
December 2024 to Present
Information Technology Fundamentals
August 2024 to Present
Commercial wiring
May 2020 to Present
Residential Wiring
May 2020 to Present
Driver's License
July 2020 to May 2027
ServSafe
February 2024 to February 2027
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