Quality Assurance Director

Fawad Rehman Salesforce Admin Certified Certified Scrum Master

***** ******** **. *******, **, 20147 Cell: 703-***-**** Email: *****.*.******@*****.***

Project Management End to End Software Cycles Enterprise Solutions Leadership AGILE QA Strategy Roadmaps

Domain Expertise: Vantage WMA RPS Cyberlife IFT OPS Product Wizard USDA Healthcare.gov Salesforce Netsuite

Education

Bachelor of Computer Science and minor in Graphic Designing from Edinboro University of Pennsylvania – 2005

ISTQB Certified. (TESTING Certification)

CSM Certified (Certified Scrum Master)

PMP Courses Completed Integration, Scope, WBS and Communication. (Boston University)

Visual Basic 6.0 Certified

JIRA/Confluence ADMIN experience.

Salesforce Admin Certified

Salesforce Business Analyst Certified.

Salesforce Advanced Admin Certified.

Salesforce CRM Tableau Certified.

Certified Automation Tester using Prover tool

Highlighted skills and technical experience:

Overall IT experience 18+ Years.

IT Management experience 7+ Years

Accelq, Selenium, HP Loan Runner testing experience 2+ Years

QA Strategy Roadmap Implementation 5+ Years

EDI 834, 837 – Initial and existing enrollments 5+ Years

QA Activities / QA Goals / QA Processes 8+ Years

Health Cloud, Service Cloud, Sales Cloud, marketing Cloud – 5+ Years

Data Migration / Data mapping / ETL experience 6+ Years.

Web services Soap UI / API / XML / Rest client experience 6+ years.

Health care and Pharmaceutical Industry (On exchange and Off exchange) 6+ Years

Managed QA Teams for Peoplesoft, ServiceNow and Salesforce – 8 Years

CI/CD Continues integration Automation Testing 6+ Years

Copado, JIRA / Confluence, Zephyr, and Xray tool experience 8+ Years

Hands on experience during absence of Analyst to work on EDI 834 / 820 / 837 Transactions.

Security, Blackbox, Performance, Integration, Regression and UAT testing - 12+ Years

WMA / Vantage experience 5+ Years

Daily error reports validation experience 4+ Years

Life Insurance (TRAD, UL, VUL, WL) experience 5 Years

Annuities products (Variable, fixed and group) using Vantage / WMA experience 5+ Years

Mapping / Migration / Conversion Projects experience 4+ Years

Annuities, Fixed, Variable, Life Insurance 8+ Years

Analytics Studio / Tableau dashboard 2+ Years

Service Cloud and Finance ERP experience 6+ Years

ERP, CRM experience 8+ Years

Federal, Life Insurance, commercial and financial industry experience 5 + Years

REST/SOAP API / Postman salesforce Integration (Microservices experience) 4+ Years

MagnitGlobal QA Director April 2021 - Current Accenture Federal Services QA Manager / QA Director Aug 2015 – March 2021 QSSI INC (CMS Healthcare) QA Director / Senior Manager Dec 2012 – Jul 2015 Health Plan services Salesforce QA Team Lead Feb 2010 to Nov 2012 ING Financials QA Lead March 2008 to Jan 2010 Mass Mutual QA Lead / Offshore Manager June 2007 to Jan 2008

MagnitGlobal QA Director April 2021 - Current

Project: ServiceNow, Salesforce and PeopleSoft.

Managing Salesforce, ServiceNow and Peoplesoft applications on supplier engagement, Invoice, timecard entry, (external integration), and heavily involved in billing, Money inn and Money out, Transfer funds, Invoice validation. Maintain QA Roadmaps, Coordinating testing activities, Leading UAT standards guidelines and UAT activities.

Projects at Accenture Federal Services.

AHEAD INC QA Director / QA Program Lead Feb 2017 to March 2021

Remote

Community Cloud, E-commerce (Sales Cloud)

Managed sales cloud e-commerce application, where the project was to develop In-House Sales platform so that Company can sell there own services, subscriptions, Products, plus must be able to purchase third party products from their vendors and sell o their salesforce platform.

Covax (Canada Ministry of Health)

Remote

Health Cloud, Service Cloud

Implemented QA Strategies for COVAX, on Vaccine Management system on Covid project with Ministry of health (Canada). The project is to create E2E VMS system where client can set up clinic which includes availability of vaccines, scheduling for vaccine for multiple doses for Canada population. Validation Locations, job allocations, regions, jobs, recurring schedules,

Cardinal Health

Remote

E-Commerce, Sales Cloud, Service Cloud

Worked on Data Migration project which was e-commerce medical supplies related application to convert from Java based to Salesforce which included CPQ Salesforce Integration. To automate edgepark.com both from consumer and from agent workflow perspective, where my role was to manage offshore resources, The automation tool that we used was HIPTEST where we convert all the scenarios into action words. (CRM Platform)

AON Cooperation

Service Cloud, Sales Cloud

To create a business insurance domain for small business, where user is able to purchase business insurance policies, The system was integrated with CHUBB (who provides the plan data via API to AON domain, The data validation includes XML, Incoming and outgoing requests. Validated Business insurance application across all platforms such as Ios, Android using virtual system (Browser Stack)

Marriott: QA Director Nov 2016 - Jan 2017

Bethesda, MD

Service Cloud, Campaign Cloud, Marketing Cloud

OASIS Project at Marriott, which is based on Salesforce application, this project is based on Data migration, data integration and Data mapping from Legacy system Siebel and converting the entire application to Salesforce. I am providing my lead support in UAT lead for the business and managing overall Agile Project Team.

USDA QA Manager Aug 2015 – Nov 2016

Alexandria, VA

Service Cloud, Community Cloud.

Worked on salesforce-based project Farmers.gov where my role was to lead testing effort in agile environment. The purpose of the application was to create an online system for farmers to apply for financials and submit their conservation, contracts, and applications requests. Applications was consisting of 5 modules that includes financial application submission, document submission, Location Identifier, Job scheduling and email auto alerts for communication with end users.

IT Manager / Operational Manager experience

QA Director Experience:

Worked closely with product development /Program management Team to implement Agile Methodologies and Implemented Agile Methodology across QA department.

Establishes Quality and reliability standards and create application quality documentation by writing updating quality assurance procedures.

Drive E2E Software quality assurance procedure and accountable for overall design, implementation, and improvement of overall QA strategies and methods,

Implemented automation testing across all application in QA, AND Introduced new requirement, test management and improved product release readiness procedure.

Created KPI that can help creating transparency and continuous improvement of QA effectiveness.

Created and managed QA Standards for QA metrics including defect tracking and requirement traceability.

Worked closely with product development /Program management Team to implement Agile Methodologies and Implemented Agile Methodology across QA department.

Define and introduced new and improved QA Strategies.

Created QA Strategy Roadmap, Test Estimation, QA Onboarding processes, QA Processes.

Implemented performance and Load testing strategies and tools.

Monitor QA Audit activities and making sure all audits are under CMMI level 3.

Responsible for the development and support of an automated testing tool methodology, vision, and roadmap for implementation across our technology organization.

Oversees overall QA efforts across multiple projects and departments.

Coordinate meetings with Project Managers in an effort to understand projects schedules in order to set QA priorities.

Conduct QA Forecast planning meetings and create resource planning strategies.

Introduce new Metrix reports relates to overall QA department

Created QA onboarding and implement the same strategies within QA.

Provide overall QA Artifacts and coordinate overall QA performance across projects to Directors

Worked with multiple QA Teams to manage/monitor and provide QA overall status reports.

Provided accurate QA overall Summary reports across multiple projects directly to QA Director

Managed 30+ QA resources.

Worked directly with Director and Portfolio Managers for regular updates and strategy meetings

Trained/Managed QA Offshore & Onshore testers on systems/Tools to maintain Testing Quality

Managed multiple Testing teams and overall Testing phase tasks, such as Test Planning, Test Design, Test execution and created/Managed overall UAT/PROD checkout Plans

Managed Project Plans, Budgets and Timelines – Work with Business to determine scope, identify tasks and dependencies, provide estimates and evaluate resource needs and availability; revise project plans to reflect progress and changes in scope and priorities.

CRM / ERP Salesforce Experience

Involved in the UAT of Salesforce application which included implementing Sales Management, Marketing management, Chatter, Reports through Agile methodology.

Validated Data security and Sharing rules in Salesforce. Tested Users, Profiles, Role hierarches and Permission sets as per user profile and public group.

Validated hundreds of reports and tested dashboard bases on roles and role hierarchies.

Tested salesforce standard objects (Campaign, Accounts, Contacts, Opportunity) and custom objects, page layouts, fields validations and its access to the user based on defined profile.

Validated workflow rules, approval processes, and validation rules.

Used Data Loader to insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Tested lookup and master- detail relationships on the objects and created junction objects to establish connectivity among objects.

Performed Functional, end to end testing on CPQ salesforce project.

Tested configured products, Catalog, Catalog hierarchies, bundles, price lists, across all products.

Validated and involved in all types of testing activities for various pricing factors, like variance prices, volume-based pricing, attribute-based pricing.

Performed integration testing while testing CPQ integration with ERP.

Validated customized page layouts, quotes, approvals, submissions,

Performed Security and sharing rules implementation Testing at object, field, and record level for different users at different levels of organization.

Testing Responsibilities:

Developed test plans and a test strategy for each release.

Reviewed test plans and conducting peer reviews of test cases.

Participated in Team meetings and walkthroughs for weekly QA testing reviews.

Worked as an onsite test lead and coordinated with offshore testing team.

Handled queries to extract data from salesforce.com needed for reports and testing.

Had been a Key contact to guide business users and resolve issues faced by various users in salesforce.com.

Migrated data from MS CRM 4.0 to the Sales Cloud in salesforce.com using Data loader.

Periodic data load into various Configuration only and Developer Sandboxes after refreshes.

Daily extract of Data from salesforce.com to SQL Server.

Tested standard salesforce.com objects like Accounts, Contacts, Leads and Opportunities as well as custom objects, workflows, record types, triggers, page layouts in salesforce.com.

Tested new features built in sandbox environment.

Eliminated and merged duplicate Accounts and Contacts in salesforce com.

Documented all issues, worked to resolve them and reported progress on problem resolution to management.

Analyzed and built regression suites for continues improvement.

Worked with peers across the organization to ensure that specific areas of the system are tested and released on time and within budget.

Worked directly with peers in development team and other departments to troubleshoot and resolve issues both technical and non-technical in nature.

Leading initiatives for closer collaboration between Development and QA for increasing effectiveness and efficiency of current Quality Assurance methodologies.

Developed and performed standard queries and searches to identify data inconsistencies, missing data and resolve, review and modify as needed. This may apply to both internal and external data, along various stages in SDLC.

Worked with the commercial business team and the internal IT developers to perform user acceptance testing (UAT).

Involved in setting up test data for End-to-End testing.

Logged and tracked tickets in saleforce.com and home-grown system built on SharePoint.

Performed workflow analysis and recommended quality improvements.

QSSI INC (CMS Healthcare) QA Director DEC 2012 – Jul 2015

COLUMBIA, MD

Project at QSSI

CMS / Healthcare.gov / IRS

Obama care project, Healthcare.gov I was being part of this project after taking over from CGI AMS, and we

collectively worked with CGI, Accenture to make it a success, it involves, EDI 834, XML which system created via

healthcare.gov as an outcome and send the same data to different health insurance carriers and to IRS for verification.

To conduct root cause analysis on 1095C, 1095 forms and communicate with all healthcare carriers regarding any EDI

834 (enrollments) and for the customer who was supposed to receive 1095 form from Healthcare.gov.

Responsibilities:

Worked on operational role and managed 65+ remote resources.

Worked directly with VP and provide daily status reports

Allocate QA Resources and assigned to appropriate tasks.

Managing 30 + resources (EDI Analysts / QA).

Hands on experience during absence of Analyst to work on EDI 834 / 820 / 837 Transactions.

Extensive knowledge of SQL and hands on experience.

Monitor and evaluate individual performance.

Created weekly and Monthly QA Status templates and provide the same to VP.

Managing testing team assigned on PROD issues and daily release notes.

Approve release before GO Live and monitor all testing activities including hot fixes.

Lead and conduct operational / QA tasks trainings.

Monitor Load and performance testing during QA and UAT.

Monitor all QA activities and associated tasks relate to environment, QA assignments.

Create and provide accurate QA tasks estimation, Conduct Daily stand up meetings.

Conduct cross training to improve productivity.

Monitor and perform root cause analysis when necessary.

Drives software testing team focused on Infrastructure testing

Contact directly with staff vendors and interview new hire resources.

Monitor Test evidence file, lead defect status calls with QSSI and CMS teams

Extensive use of Quality Center for test execution, defect tracking and QA related reports creation

Lead Regression testing for Agent/broker, direct enrollment and Individual application.

Coordinate with the CMS / IRS and provide daily QA activities status

Handled the tasks of maintaining high quality standards across QA Teams.

Accountable for tracking projects, planning work efforts, and managing team resources for all automated testing endeavors

Create test plans and strategies to validate successful creation of Test data templates

Involved heavily in monitoring and coordinating E2E test testing phase.

Identify and log defects if/when a test fails, if necessary,

Provide feedback regarding requirements documentation for incomplete/un-testable requirements.

Environment: EDI, XML, SharePoint, External / Internal Applications, Health Insurance, ALM QC, SQL, WTX

Health Plan services Sales force QA Feb 2010 to Nov 2012

TAMPA, FL

Project at HPS

Health Plan Services (On Exchange and Off exchange)

Healthplan services responsible for enrollment for multiple health insurance carriers that process EDI 834, EDI 820 and

issue a member ID, my role was to manager overall project for all EDI 834 enrollments and EDI 820, and to ensure our

designed application keep track of all enrollments where user can fix it manually and if rejected system should have

correct error report. The project includes both On Exchange and Off exchange transactions.

Responsibilities:

Implemented Agile across all QA Teams, and Worked on Agile methodology.

Handled the tasks of maintaining high quality standards across QA Teams.

Add relationship fields, look up look up filter to limit search results for the fields.

Created and tested specific set of contacts, documents and other object records e.g. list view of accounts.

Tested Dashboard, Campaign, and validated direct mail programs.

Validated workflow rules, user roles, and update value of a field on a record when needed from UAT side.

Created Test scripts, Test summary report and lead defect triage calls.

Validated permission sets, Conduct data integration testing using sandbox data.

Environment: XML, Quality Center, Ms. SharePoint, UNIX, SQL, Web gateway tool, ODBC, ETL, Web services, QTP, CSR, ORACLE, Salesforce

ING Financials

QA Lead March 2008 to Jan 2010

WINDSOR, CT

Project at ING

Verify Billing and payment (Premiums, ) using Cyberlife Accord XML. Send files through Internet File Transfer Portal and submit its allocation and contribution files in CR System. Once CR receives files we send those files to different vendors. And validate the system functionality by conducting different types of activities and testing. Such as End to End testing and validate Batch process. In general CR collects payments and data on behalf of an employer via IFT (Internet File Transfer Protocol), Also Validated Payroll Applications such as TPA and OPS.(Online Payroll submission

Responsibilities:

Created Design document with the Dev. team on functionality where we implemented 20 new plan codes in Vantage one relates to Annuities.

Created Test Strategy / Test cases / managed defects / lead defect calls.

Worked on OMNI (ACES) Plans in balance vs. out of balance, cash report

Created Mapping between OMNI vs other downstream systems.

Facilitated/ Attended Scrum

Helped other resources with the functionality of Vantage applications and created Knowledge Transfer Document for Offshore and onshore resources.

Created Test Schedule, Master Test Strategy, Test Plans, Test cases, Test Summary report.

Created Backend and Front end system test cases.

Extensively worked on Time and attendance processing system which is one of the integrated functionality of HR System

Managed offshore and onshore resources for three applications which is a part of Common Remitter, Vantage one and Rumba.

Validated Status, Extract, General Transaction reports, error reports, validated migration of files/reports.

Validate Batch Logs, Accounting Files, MoneyFTP Files and EOD balance reports

Executed Batch, Money and Match Files.

Executed SQL to validate Test results.

Created all modules in Quality Center.

Created onboarding document to help resources to understand flow of the Quality Center.

Participated in Functional, Performance, Security, Smoke and Regression Testing and lead UAT (E2E)

Provide daily status report to the Manager that includes Defect Tracker, current activity and next week activity report.

Validate Daily summary report such as Vendor summary, Refund, Transfer and balance data

Validate Money in Money out Files, Participant data, Total allocation, Contribution amount; Data extract report, Bank data and third party sponsor data.

Designed and Implemented QC from beginning to the end phase.

Trained resources on Quality Center and also created manual documents for all modules.

Lead daily status meetings and provide daily status report to the Manager.

Environment: Web-Based application, Putty, SmartFTP, QTP, RITS, Quality Center, Java, MS Excel, linux, Mainframe

Mass Mutual QA Lead / Offshore Manager June 2007 to Jan 2008

ENFIELD, CT

Project at Mass Mutual

Updated OTA and Vantage for SWP processing on contracts that have 5% and 6% GMIB and GMWB. We used Streamline, OTA and Vantage. Used Various Products for Test Data setup Updated maintenance Letters for SWP that will exceed the interest benefit amount for the 5% and 6% GMIB and GMWB. Also tested new error messages Worked on Retirement products such as 401 K.

Responsibilities:

Followed SDLC Methodology.

Translated user requirements into technical specifications and mapping the process design, work flows for RUP with documenting and managing business requirements.

Created Business requirements, Business requirement examples, Test Requirements and Test Cases to validate different investment options (mutual funds, money market, stocks, equity funds), Unit Value, Fund Transfer, Account accumulation value, Death Benefits, Rider Options and percentages, Annually and semi Annually Statements, Payment options, Net Premiums age restrictions and other different rules.

Validated different investment accounts such as IRA, ROTH IRA, QEB, Simple IRA etc.

Created Test Requirements, Test Strategies, Test Plans, Master Test Plan, Test Cases.

Involved in Use Case Documentation via UML/Use Cases. Also experience BPMN (Business Work Flows)

Performed E2E Mapping and Validated the Data Flow.

Performed Functional, Unit Integration, System, Security, Regression, and UAT testing both manually and using Automated Tools

Performed and Tested all the Activities such as Fund Transfer, NA, MA Payments, TA, TB Withdrawals, VALM, Commission Rates, GK(SWP), TRXH, NBU, DSSM, UVII, Also reversed all the activities to make sure everything is calculated and working accurately according to the requirements.

Calculated and tested Flat Dollars SWP and SWP percentages for different Products. E.g. Processing of SWP on monthly, Quarterly, semiannually and on annual basis, Including different level of percentages, deposits, withdrawals, Reset Ratchet, Contract anniversary. Detail examples can be provided upon request.

Used OTA, RPS, Vantage One for Functional and Technical Specification and created various scenarios according to the Business requirement Documents.

Worked closely with the developers to understand the system methodology and its capabilities for coding purposes and also submitted defects through Quality Center and discuss during our daily meetings.

Environment: Vantage One (Mainframe), OTA (Web Based), RPS (Mainframe), Windows, SQL, Quality Center, QTP (automation Tool).

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