Customer Service Experience
Resume:
Nov **** - Mar 2016
Marie Wallace
**** **** ***** *****, ************, FLORIDA 32210
954-***-**** • ***********@*****.***
Objective
● Experienced, self driven, meticulous, team player, ambitious individual with extensive customer service experience. Seeking a position within an organization for advancement in the Corporate Industry. Key Qualifications
● I have relevant experience in Senior A/R Collections Billing Specialists.
● Quality Customer Service.
● Provide services for multiple Banks.
● FDCPA.
● Microsoft Word.
● Microsoft Excel.
Work Experience
Sr. A/R COLLECTIONS REPRESENTATIVE
Service Finance Company, Boca Raton, FL. (Truist Bank Subsidiary)
● Provide services for multiple Banks on Home Improvement loan payments.
● Contact 100-150 customers daily regarding delinquent accounts, verbally, written and emails.
● Receive and post payments.
● Billing, invoicing and skip trace delinquent payments.
● 30 days past due report to Credit Bureau.
● File lien against equipment.
COMPLIANCE SPECIALIST
ComplyRight, Pompano Beach, FL
● Contact companies to ensure their businesses in compliance with Federal State Labor Law (OSHA) posters.
● Ensure businesses are up to date with operations including Human Resources supplies and procedures.
A/R Collections Representative
Kaplan University, Plantation, FL.
Feb 2012 - Oct 2012
Jan 2011 - 2012
Mar 2002 - Aug 2009.
1985
● Student Loan Assistant.
● Customer Service.
● Payment collections on passed bills.
● Establishing payments plans.
● Contact students via telephone/email.
A/R Collections Representative
Phillips & Cohen Associates, Plantation, FL.
● Setting pass due accounts for alternate banks.
● Customer Service.
● Updating credit reports.
● Close accounts after settlement in full and (FDCPA). Legal Assistant
Gill, Dion & Forsyth, PA, Delray Beach FL
● Settling accounts for numerous corporations.
● Bank equity lines credits.
● Personal loans, mortgage loans, car repossessed and (FDCPA). Customer Service Representative
Fairfield Resorts Inc., Margate, FL.
● Booking of Reservations & Tours.
Education
Eight Mile Rock High School.
● Graduated with a Diploma.
● Grand Bahama Academy of Beauty.
● Diploma 1985.
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