Customer Service Technical Support

Dawn Landis

*********@*****.*** 503-***-**** Salem, OR 97302

Professional Summary

Dedicated customer service professional with extensive experience in the telecommunications industry. Skilled in delivering high-quality service, building rapport with diverse populations, and assisting individuals in finding career paths. Passionate about exceeding customer expectations, fostering inclusion, and supporting team success. Excited about the opportunity to contribute to WorkSource Oregon and make a meaningful impact.

Skills

Administration & Reporting

Conflict Resolution Techniques

Customer Data Confidentiality

Interpersonal Communication

Data Entry & Maintenance

Quality Control Policies

Performance Feedback

Regulatory Compliance

Employee Coaching & Motivation

Technical Proficiency

Customer Retention Strategies

Call Center Processes

Performance Tracking & Evaluations

Scheduling & Coordination

Customer Service Process Improvement

Calm & Professional Under Pressure

Work Experience

TJ Maxx

10/2024 – Present

Front of store operations

Scheduling

Key carrier to open/close store

Security/theft operations

Willamette Urology

05/2024 – 10/2024

Receptionist

Scheduling, rescheduling

Ordering labs, and imaging

Tier One Technical Support Carrier - Salem, OR

10/2023 – 05/24

Provide technical support and customer service in a fast-paced environment.

Office Assistant Bark Boys - Salem, OR

03/2023 - 09/2023

Assisted customers in person, over the phone, and via the website with purchases and product inquiries.

Organized and hosted safety meetings.

Managed accounts receivable, collections, and payment processing.

Handled filing and dispatch duties.

Maintained office supplies and inventory.

Customer Resolution Specialist T-Mobile - Salem, OR

12/2004 - 09/2022

Resolved customer complaints by collaborating with offline support teams to enhance customer experience.

Provided exceptional customer service, leveraging extensive product knowledge.

Analyzed data to develop market-based recommendations and improve profit/loss.

Managed executive-level customer complaints and supported various company departments.

Built relationships with customers to offer tailored recommendations, enhancing satisfaction and loyalty.

Interim Customer Service Coach T-Mobile - Salem, OR

12/2009 - 05/2010

Identified issues, analyzed information, and provided effective solutions.

Managed teams, overseeing hiring, training, and professional development.

Created documents and communications using Microsoft Word and other software tools.

Applied coordination and planning skills to meet project deadlines.

Enhanced efficiency and productivity by acquiring and applying new skills.

Achievements

INcrowd Winner: 2005, 2007, 2019

Power Zone Winner: 2019

Recognized multiple times as Employee of the Month

Multiple peer nominations for the Peak Achievement Award

Education

South Salem High School Salem, OR

High School Diploma Graduated: 06/2000

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