R E Cyber Security
Resume:
C Y B E R S E C U R I T Y
K N OWLEDGE
D E T A I L - O R I E N T E D A N A L Y S T
Application Security
Antimalware
Antivirus
DLP
Encryption
Endpoint Security
Firewalls
Identification and Access
Management
IDS IPS
Network Security
Investigate credit history, reviewing pertinent facts to determine worthiness of principal owner(s). Pull credit scores to understand financial situations prior to giving initial approval based on reports. Maintain organized, up to date, and accurate communication logs, adhering to company processes. Efficiently respond orally and in writing to applicants or their representatives within timely manner. Utilize financial resources to determine risk and define applicant’s ability to repay requested loans. Exceed 95% grading accuracy, meet department/company goals, and sustain 100+ loan pipeline.. Diligently assist team members with closing preparation of high currency and high volume loans. Cyber threat detector and protector trained in information security, cyber security, and IT operations. Curious solutionist capable of implementing required systems to mitigate corporate cyber risk. Team asset with elite interpersonal and communication skills seeks an opportunity to demonstrate time management and problem-solving commitments. J A N I E L L E H A I R S T O N
*********@*****.**
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2010 -
Columbus, OH
Senior Quality Analyst (2015 - 2022)
Successfully articulated continuous changes that impact colleagues and business procedures. Surpassed daily department goals and reliably support internal partners with goal achievement. Worked with staff and customers to ensure high levels of service and client comfortability. Intentionally delivered exceptional customer service, fulfilling responsibility of 100% satisfaction. Identified problems and used sound judgment and fact-based analysis to develop effective solutions. Managed multiple projects, prioritized workloads, met deadlines, and responded to daily agendas. Resolved issues by correcting discrepancies and offering positive feedback/solutions to staff. Executive Office Research Analyst (2014 - 2015)
Operated various mortgage systems, including: MSP, Fortracs, Customer Care Workbench, LPS, Lenderlive, iSpace, Weber, and MBEO Leer SharePoint to research complex matters. Thoroughly and politely responded to clients and staff via written and verbal communication. Relied upon by staff to exercise bilingual abilities to speak to clients in both English and Spanish. Collaborated with internal stakeholders to rectify overlapping challenges and address problems. Regulated access to safeguard information in files by monitoring use and permission of data. Reported spam or phishing emails to appropriate IT department to lessen probability of attacks. A P P L I C A T I O N S
CVE
NVD
VULTURE
D A T A B A S E S
COBIT
EU GDPR
FedRamp
HIPPAA
HITRUST CSF
ISO/IEC 27001
ISO?IEC 27001
ISO?IEC 27002
NIST
The Cyber Kill Chain
F R A M E WORKS
Metasploit
Nessus
Nikto
NMAP
Openvas
Wireshark
H A C K I N G T O O L S
Bilingual Customer Service Representative (2011 - 2014) Exhibited vast technical skills using Microsoft Office (Excel, Outlook, PowerPoint, and Word). Supported incoming homeowner calls and surpassed expected volumes with high service rates. Exercised active listening skills, grasping the desires and needs of clients on an individual basis. Displayed exceptional ability to build productive relationships and win customer loyalty. Presented features and benefits of products to customers identifying differential mortgage needs. Followed security protocol based on vulnerability assessments and web application protection. Kept organized, up to date, and accurate communication logs, guaranteeing streamlined processes. E D U C A T I O N
Master of Science in Cyber Security, 2023
Grand Canyon University, Phoenix, AZ
P R O G R E S S I V E C A R E E R P A T H
JPMORGAN CHASE & CO.
Present Loan Specialist III (2022 - 2023
Bachelor of Arts & Science in Spanish, 2009
University of Miami at Ohio, Oxford, OH
Python
L A N G U A G E S
Penetration Testing
Risk Assessments
Security Audits
Vulnerability Scanning
M E T H O D O L O G I E S
Linux
Microsoft Office
O P E R A T I N G S Y S T E M
Bit Defender
Cisco
Crowd strike
Cyberark
Fortinet
P L A T F O R M S
File Intake Specialist (2010 - 2011)
Filed high volume mortgage loans in database, paying close attention to detail to prevent errors.
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