Customer Service Retail Sales
Resume:
Sean DeCoursey
Carbondale, IL *****
****.*.*********@*****.***
Professional Summary
Outgoing and motivated people person passionate about customer service and helping others. Experienced in retail merchandising, retail management, fast food management, retail grocery meat department management, retail sales, and retail sales management. Authorized to work in the US for any employer
Willing to relocate to: Herrin, IL - Paducah, KY - Marion, IL Work Experience
Shift Manager/Key Holder
Arby's-Carbondale, IL
September 2024 to January 2025
Customer service
Cash office
Register reconciliation
Safe count
Food prep
Back line food preparation
Cashiering
Shift management
Sanitation
Schedule and break management
Open the restaurant
Close the restaurant
Store Manager
Gateway Wireless/Cricket-Du Quoin-IL
May 2024 to July 2024
• Responsible for aspects of the store business.
• Provide sales training and development to Sales Advocates
• Track, evaluate, and report sales and customer traffic
• Utilize store specific promotions and events to creatively increase store sales.
• Hold myself and Advocates accountable for goals and metrics in several areas of the sales process
• Utilize current customer lists to prospect and upsell
• Hold morning team huddle daily
• Responsible for scheduling and monitoring overtime Merchandising Manager
Five Below-Carbondale, IL
June 2023 to April 2024
Responsible for receiving all trucks and the inventory of new product. Manage the merchandising of and the stocking of all product to the sales floor. Lead a team of 3 individuals.
Lead a team of 8 or more during holiday season.
Merchandise store and sales floor to company standards. Manage backstock and inventory of product.
Responsible for opening and closing the registers and the cash office. Meat Department
Schnucks-Carbondale, IL
August 2022 to March 2023
• Journeyman meat Cutter.
• Food service certified thru 2024
• Customer service
• Inventory control
• Ordered, stocked, and controlled lunchmeat inventory
• Ordered, stocked, and controlled fresh and frozen seafood inventory Butcher / Closing Supervisor
Joe's Butcher Shop and Fish Market-Carmel, IN
July 2020 to December 2021
• Cut all varieties of meat ongoing beef, pork, poultry, lamb, and seafood.
• Made fresh sausage, brats, gourmet burgers, and value added poultry.
• Closed down the store including doing a nightly inventory of seafood and owing out the registers.
• Provided expert customer service and advice on different cuts of meat, the preparation, and how to pair with other food and drink.
Middle School Football Coach
MSD-Indianapolis, IN
August 2019 to August 2021
Worked with young men at Northview Middle School instructing football, running structured practices and meetings, building character, and teaching life lessons. Meat Department Manager
Kroger-Indianapolis, IN
October 2010 to July 2020
Manage, teach, and train a department of 7 employees.
● Fostered many long term customer relationships through effective customer service.
● Responsible for all day to day operations in Meat and Seafood Departments.
● Responsible for all perishable and store inventories.
● Responsible for shrink percentage, markdown effectiveness, profit margin, and sales increases.
● Responsible for all signage, price changes, and new planograms.
● Responsible for food safety and department regulations.
● Responsible for all ordering including fresh meat, deli meats, and frozen meats.
● Proficient at cutting, beef, pork, chicken.
● Write and maintain an efficient working department schedule on a weekly basis. Office Representative / Front End Associate
Marsh Supermarkets-Indianapolis, IN
September 2007 to June 2010
Worked with customers on special requests and concerns.
• Completed front office closing responsibilities.
• Proficient in Western Union transactions.
• Coordinated cashier working shifts, breaks, and lunches.
• Cashier
• Bagger
Meat Cutter
Marsh Supermarkets-Indianapolis, IN
September 2007 to May 2010
• Developed and fostered client relationships through relationship building sales techniques.
• Responsible the the inventory of the service meat department.
• Learned all aspects of closing down the meat department.
• Proficient at opening, setting, and cutting the service meat and seafood cases. Owner / Operator
SD Commincatios-Indianapolis, IN
January 2007 to September 2007
Responsible for the installation of digital cable television, phone service, and internet service. Diagnosed problems and provided the most efficient and cost effective solutions for clients.
● Ran home based business with assets in the amount of $2000.
● Formulated business budget in correlation with expenses and revenues. Superintendent
Brickman Group-Indianapolis, IN
February 2002 to November 2006
Responsible for the book of business in the commercial landscape maintenance industry.
● Managed a team of individuals providing leadership, training and development, and all aspects of managing an individual business.
● Directed 5 distinct groups each dedicated to a specific service including turf management, mowing, landscaping, flower installation, and watering.
● Responsible for all aspects of business including staffing, training, budgeting, schedules, and day to day operations.
● Properties maintained accounted for $1M of the overall branch budget. Maintained an overall efficiency rating of > 90% for all properties.
Unit Sales Manager
Mass Mutual-Indianapolis, IN
April 2001 to January 2002
Managed, trained, and developed the careers of 8 newly hired agents.
• Provided all aspects of training and development.
• Actively recruited qualified individuals who possessed the skills necessary for a successful career in the financial services industry.
• Provided coaching on sales calls and closing appointments for new recruits. Financial Services Professional
January 1999 to January 2002
• Built clientele through prospecting, networking, and community involvement.
• Assisted clients in identifying goals and creating solutions to accomplish said goals.
• Placed emphasis on relationship building rather than transactional selling.
• Provided financial planning in the areas of risk management, education planning, financial independence, business planning, and succession planning. Private Banking Relationship Manager
Keybank N.A-Carmel-IN
April 1997 to December 1998
Provided a full range of fee, credit, investment, and insurance products and services.
● Effectively managed and serviced 245+ clients through understanding and meeting their financial needs and goals.
● Exceeded monthly and yearly new client, revenue, and lending goals by increasing client base from 125 to 245 while effectively developing a large network of professional resources.
● Grew total client footings from $1.7M to $13M during first year.
● Increased total portfolio revenue from $120K to $310K.
● Generated $3.7M in new loan volume.
● Increased brokerage footings form $230K to $2.2M. Sales Mortgage Specialist
Banc One Financial Services, Inc-Carmel, IN
August 1996 to March 1997
Demonstrated strong knowledge of financial mortgage products, nonconforming mortgages, and appraisals.
● Educated on the process flow between sales, underwriting, processing, and doc preparation.
● Originated $375K of loan production during first active month.
● Originated $475K of loan production during January 1997.
● Originated $580K of loan production during March 1997. Education
B.S. in Finance
Indiana University - Indianapolis, IN
August 1988 to May 1993
Skills
• Sales
• Financial services
• Negotiation
• Math
• Cash handling
• Landscaping (8 years)
• Heavy lifting
• Medication administration
• Outside sales
• Merchandising
• Food Safety
• Retail Math (10+ years)
• Computer skills
• Patient care
• Medical billing
• Management Experience (10+ years)
• OSHA
• Marketing
• Analysis skills
• Upselling
• Assistant manager experience
• Restaurant experience
• Banking (5 years)
• Communication skills
• Guest services
• Restaurant management
• Mortgage servicing
• Financial planning
• POS
• Retail management
• Front desk
• Supervising experience
• Landscape Maintenance (8 years)
• Leadership
• Sports coaching
• Management
• Retail Sales (10+ years)
• Cash register
• English
• Sales Experience (5 years)
• Time management
• Coaching (10+ years)
• Customer service
• Planograms
• Account management
• Horticulture
• Training & Development (10+ years)
• Conflict management
• Basic math
• Coach (10+ years)
• Marketing (8 years)
• Retail sales
• Mortgage Servicing (2 years)
• Banking
• Phone etiquette
• Typing
• Retail Management (10+ years)
• Microsoft Office
• Training & development
• Presentation skills
• Mathematics (10+ years)
• Inside sales
• Restaurant Experience (2 years)
• Interviewing
• Sales management
• Team management
• Customer support
• Retail math
• Budgeting
• Serving
• Animal care
Certifications and Licenses
Food Handler Certification
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